32.21.00 | HP Enterprise CP5525 guide

32.21.00

Description

Corrupt firmware in external accessory

Recommended action

Turn the product off, then on, and retry.

If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu

40.00.01 USB I/O buffer overflow To continue, press OK

Description

The USB buffer has overflowed.

Recommended action

Press the OK button to print the transferred data (some data might be lost).

Check the host configuration.

40.00.02 Embedded I/O buffer overflow To continue, press OK

Description

The product has experienced a JetDirect buffer overflow.

Recommended action

Press the OK button to print the transferred data (some data might be lost).

Check the host configuration.

40.00.03 EIO buffer overflow To continue, press OK

Description

Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use.

Recommended action

Press the OK button to print the transferred data (some data might be lost).

40.00.04 Unsupported USB accessory detected To continue, press OK

Description

The connection between the product and the USB device has been broken.

430 Chapter 3 Solve problems

ENWW

Image 454

HP Enterprise CP5525 32.21.00, USB I/O buffer overflow To continue, press OK, EIO buffer overflow To continue, press OK

Contents

HP Color Laserjet Enterprise CP5520 Page HP Color LaserJet Enterprise CP5520 Printer Series Copyright and License Trademark Credits Conventions used in this guide Conventions used in this guide Table of contents Enww Removal and replacement 101 Enww Solve problems 253 Enww 294 Xiii 414 Enww 459 Xvii 480 Xix Parts and diagrams 551 Appendix B Product specifications 641 Appendix a Service and support 631Appendix C Regulatory information 643 Index 655 Theory of operation Basic operation Product block diagramMajor product systems 1Sequence of operation Sequence of operationNormal sequence of operation Name Timing Purpose Print Sleep mode Formatter-control system PJL overview Input/outputMemory Firmware PML Control panel Engine-control system 2Engine-control system 3DC controller diagram DC controller 2Electrical components Component type Abbreviation Name Enww Motors Motors Motors Description Components driven Failure Detection Fans Description Area cooled Type Speed Fuser-control circuit TH4 Fuser Heater Fuser temperature control 7Fuser-heater control circuit Fuser protective function Fuser failure detection Low-voltage power supply SW1 Enww Overcurrent/overvoltage protection High-voltage power supply 9High-voltage power supply Enww Laser scanner system 10Laser/scanner system Laser failure detection Image-formation system Electrophotographic process 12Electrophotographic process drive system Image formation process 13Image formation process Pre-exposure Latent-image formation blockPrimary charging Laser beam exposure 16Laser beam exposure Developing block 17 Developing Primary transfer Transfer blockSecondary transfer Fusing block Separation ITB cleaning block Drum cleaning block 24Print cartridge block diagram Print cartridges Toner level detection Memory tagCartridge presence detection Cartridge life detection 25Developing unit engagement and disengagement control ITB unit ITB Primary transfer roller engagement and disengagement control ITB cleaning mechanism ITB unit presence detection Calibration SW6 ITB Color-misregistration control 29Color-misregistration control Image density control Dmax Environment change controlImage stabilization control Image halftone control Dhalf Pickup, feed, and delivery system 30Pickup, feed, and delivery system 31Pickup, feed, and delivery system blocks Photo sensors Photo sensors and switches productDescription Pickup and feed block Motors and solenoids6Motors and solenoids paper path Tray 2 cassette pickup 34Tray 2 cassette pickup operation Tray 2 cassette multiple-feed prevention 35Tray 2 cassette multiple-feed prevention Enww Tray 2 cassette lift-up operation 36Tary 2 cassette lift-up operation Tray 1 MP tray paper pickup Cassette media-presence detection Tray 1 MP tray last-paper detection SL2 Paper feed 39Tray 1 MP tray last-paper detection 40 Paper feed Skew-feed prevention 41Skew-feed prevention Media detection Media detection sensor types Feed-speed control Fusing and delivery blockAuto Sense mode Print mode Media Speed Sensor Detection Loop control 42 Loop control Pressure roller pressurization and depressurization control Output bin full detection 44Output bin full detection Duplex block duplex models only Duplex reverse and duplex feed control Duplex operation SL3 Paper sizes, duplex operation Paper size Duplexing media feed modePrint mode Duplex print Print modes, duplex operation Jam detection Product detects the following jams After the TOP sensor detects the trailing edge Paper feeder 48Paper-feeder paper path 10Paper-feeder motors Paper-feeder motorsMotor Driving part Failure detection 11Paper-feeder electrical components Paper-feeder paper pickup and feedComponent type Abbreviation Description Paper-feeder cassette lift operation Paper-feeder jam detection SR3 Optional 3X500-sheet paper deck 543X500-sheet paper deck 3X500-sheet paper deck Component Description 133X500-sheet paper deck 14Paper deck motors Motor controlComponent Component driven Failure Detection Pickup-and-feed operation Component Signal15Pickup-and-feed operation Paper Deck Cassette 3 Pickup Motor Control Cassette lift-up operation 58Cassette lift-up operation 59Jam detection Enww Removal and replacement Introduction Removal and replacement strategyElectrostatic discharge Required tools 1Phillips and pozidrive screwdriver comparison After performing service Service approachBefore performing service Post-service test Removal and replacement procedures Replace print cartridges Enww Enww Close the front door Removal and replacement Toner-collection unit 3Remove the toner-collection unit 2 Enww Administration Manage Supplies Reset Supplies New Fuser Kit Reset the New Fuser Kit setting at the control panelFuser 7Remove the pickup roller Tray 1 2 Removal and replacement Pickup roller Tray Separation pad Tray Insert the tool under the separation pad Separation roller assembly Tray 13Remove the separation roller assembly Tray 2 2 Open Tray Open the right-door assembly 15Remove the 1 x 500 or 3 x 500 rollers 1 Enww Secondary transfer roller Intermediate transfer belt ITB Enww Reset the New Transfer Kit setting at the control panel Formatter PCA 21Remove the formatter 1 Enww Before proceeding, remove the following components Hard DriveIdentify the hard drive type Remove the encrypted HDD Remove the solid-state hard drive 26Remove the solid-state hard drive 1 Remove the lock from the PCA Identification and location CoversExternal panels, covers, and doors 1External panels, covers, and doors Right-front cover and control-panel assembly 31Remove the right-front cover and control-panel assembly 2 Enww Left cover Rear cover Remove the rear cover Toner collection unit access door 36Remove the toner collection unit access door 2 Enww Right-rear cover 38Remove the right-rear cover Reinstall the right-rear cover 39Right-rear cover ground spring Removal and replacement Top cover Remove the top cover Enww Front-door assembly 42Remove the front-door assembly 1 44Remove the front-door assembly 3 Removal and replacement 45Remove the front-door assembly 4 Right-door assembly 46Remove the right-door assembly 1 Removal and replacement 48Remove the right-door assembly 3 Disconnect two connectors callout 51Remove the right-door assembly 6 Formatter case Main assembliesRemove the formatter case 53Remove the formatter case assembly 2 Laser/scanner assembly Remove the laser/scanner assembly 56Remove the laser/scanner assembly 3 Enww Paper pickup assembly Remove the paper pickup assembly Disconnect four connectors callout 61Remove the paper pickup assembly 4 Reinstall the paper pickup assembly 63Paper pickup assembly sensor flag correctly installed Device Maintenance Service Service Access Code Installing a replacement paper pickup assemblyReset the New Registration Roller menu item Reset the Media Sensor Value Enww Registration sensor assembly Remove the registration sensor assembly Enww Enww Lifter-drive assembly Remove the lifter-drive assembly Enww Enww ITB front guide assembly 75Remove the ITB front guide assembly 3 Enww ITB rear guide assembly 77Remove the ITB rear guide assembly Residual toner full sensor Remove the residual toner full sensor 79Remove the residual toner full sensor 2 80Remove the residual toner full sensor 3 Reinstall the residual toner full sensor Enww Main drive assembly Remove the main drive assembly 87Remove the main drive assembly 3 Removal and replacement 89Remove the main drive assembly 5 90Remove the main drive assembly 6 Removal and replacement 92Remove the main drive assembly 8 94Remove the main drive assembly 10 Removal and replacement 96Remove the main drive assembly 12 98Remove the main drive assembly 14 Removal and replacement 100Remove the main drive assembly 16 101Remove the main drive assembly 17 Removal and replacement Install the main drive assembly 102Install the main drive assembly 1 104Install the main drive assembly 3 Removal and replacement See -103 Install the main drive assembly 2 of 8 on 108Install the main drive assembly 7 Removal and replacement 109Install the main drive assembly 8 Fuser drive assembly Remove the fuser drive assembly Disconnect two connectors callout Install a replacement fuser drive assembly Original fuser drive assembly Proceed to the next step Enww Fuser gear assembly Remove the fuser gear assembly 118Remove the fuser gear assembly 3 120Remove the fuser gear assembly 5 Removal and replacement 122Remove the fuser gear assembly 7 Enww 124Remove the fuser gear assembly 9 Install a replacement fuser gear assembly Original fuser gear assembly Proceed to the next step Enww Paper delivery assembly Remove the delivery assembly 129Remove the paper delivery assembly 2 Reinstall the paper delivery assembly Enww Duplex drive assembly duplex models Remove the duplex-drive assembly Remove three screws callout Delivery drive assembly simplex models Remove the delivery drive assembly Residual-toner-feed assembly Remove the residual-toner-feed assembly 138Remove the residual-toner-feed assembly 2 ITB motor M1 Remove the ITB motor 140Remove the ITB motor 2 Drum motor M2 Remove the drum motor Developing motor M3 Remove the developing motor Fuser motor M4 Remove the fuser motor Developing-disengagement motor M6 Remove the developing-disengagement motor Power-supply fan FM1 Remove the power-supply fan Enww Enww Fuser fan FM2 Remove the fuser fan 150Remove the fuser fan 3 Removal and replacement Enww Formatter fan FM3 and ICB PCA Remove the formatter fan and ICB PCA 154Remove the formatter fan 3 Enww DC controller PCA Remove the DC controller PCA Enww Remove the low-voltage power supply Enww 162Remove the low-voltage power supply 3 Enww Imaging developing high-voltage power supply Remove the imaging developing high-voltage power supply First transfer high-voltage power supply Remove the first transfer high-voltage power supply 166Reinstall the first transfer high-voltage power supply Second transfer high-voltage power supply Remove the second transfer high-voltage power supply 168Remove the second transfer high-voltage power supply 2 Driver PCA Remove the driver PCA 170Remove the driver PCA 2 Power switch PCA Remove the power switch PCA Environmental sensor Remove the environmental sensor 500-sheet paper feeder assembly 500 rear cover 500 left cover 175Remove the 1 x 500 left cover 2 Enww 500 right-front cover 500 front-upper cover 500 right door 180Remove the 1 x 500 right door 3 Removal and replacement 500 right-lower cover 181Remove the 1 x 500 right-lower cover 500 pickup assembly 184Remove the 1 x 500 pickup assembly 3 Enww 500 lifter-drive assembly 187Remove the 1 x 500 lifter-drive assembly 2 188Remove the 1 x 500 pickup motor Removal and replacement 500 pickup motor 500 driver PCA 189Remove the 1 x 500 driver PCA 500-sheet paper feeder optional accessory 190Remove the 3 x 500 rear cover Removal and replacement 500 right and left cassette rails 191Remove the 3 x 500 right and left cassette rails 500 paper deck controller PCAs 500 paper deck lifter-drive assembly 194Remove the 3 x 500 paper deck lifter-drive assembly 2 500 paper deck pickup motor 500 front-lower cover 196Remove the 3 x 500 front-lower cover 500 left cover 500 right-corner cover 199Remove the 3 x 500 right-corner cover 500 front-upper cover 500 right-door assembly Enww 204Remove the 3 x 500 right-lower cover 500 right-lower cover 500 left-lower cover 500 rear-lower cover Remove the 3 x 500 rear-lower cover 500 paper deck pickup assembly Remove the 3 x 500 paper deck pickup assembly Enww Solve problems Solve problems checklist Solve problems checklist Print the current settings pages Current settings pagesAdministration Reports Configuration/Status Pages Menu map Retrieve Job From USB menu Control panel menusSign In menu Retrieve Job From Device Memory menu 3Retrieve Job From Device Memory menu Supplies menu4Supplies menu Enww Trays menu Trays menu 7General Settings menu Administration menuGeneral Settings menu Reports menu Enww Enww Enww Enww 8Retrieve From USB Settings menu Retrieve From USB Settings menuPrint Settings menu Print Settings menu 10Print Options menu 9Print Settings menuPrint Options menu Product supports Enww Display Settings menu Display Settings menu Manage Supplies menu 12Manage Supplies menu Manage Trays menu 13Manage Trays menu 14Network Settings menu Network Settings menu15Embedded Jetdirect Embedded Jetdirect Keep First level Troubleshooting menu 16Troubleshooting menu Device Maintenance menu Backup/Restore menu 17Backup/Restore menu Calibration/Cleaning menuUSB Firmware Upgrade menu Calibration/Cleaning menu Service menu Automatic Calibrations Disabled Enabled Pre-troubleshooting checklist Troubleshooting processDetermine the problem source General topic Questions Troubleshooting flowchart Troubleshooting flowchart Power-on checks Power subsystemPower-on troubleshooting overview Power-on timing approximate Boot sequence LED diagnostics Tools for troubleshootingComponent diagnostics Understand lights on the formatter Engine diagnostics Heartbeat LED Defeating interlocks Defeat the right-door opening/closing sensor PS15 Disable cartridge check Administration Troubleshooting Diagnostic Tests Paper-path test Engine test button Sensor or switch name Sensor or switch number 20Manual sensor diagnostic testsManual sensor test Developer alienation sensor PS11 ITB alienation sensor Front-door opening/closing switch PS14 5Test the right-door opening/closing switch 1 Solve problems Right-door opening/closing sensor PS15 Enww TOP top-of-page sensor PS5 Fuser loop sensors 1 and 2 PS7 and PS8 Fuser pressure-release sensor PS9 Fuser output sensor PS6 Developer alienation sensor PS11 ITB alienation switch SW5 Tray/Bin manual sensor test 21Tray/Bin manual sensor test Enww Tray 1 paper sensor PS2 Tray 2 paper present sensor PS1 Tray 2 paper surface sensor PS4 Tray 2 paper size switches SW7 and SW8 Tray 3 paper sensor SR3 Tray 3 paper surface sensor SR2 Tray 3 paper size sensors SW2 and SW3 Tray 3 feed sensor SR1 Tray 3 door opening/closing sensor SW1 Tray 4 paper size sensors SW2 and SW3 Tray 4 paper sensor SR3Tray 4 paper surface sensor SR2 Tray 4 feed sensor SR1 Tray 5 paper size sensors SW82 and SW83 Tray 5 paper sensor SR83Tray 5 paper surface sensor SR82 Tray 5 feed sensor SR81 Paper-path sensors test Output-bin-full sensor PS10 Component tests 22Paper-path sensors diagnostic testsPrint/stop test Component test special-mode test 23Component tests 1 TrayX Pickup Motor Switchback MotorFuser Contact/Alienation Drive DuplexerPickup Motor Full/half speed intake fan Additional component tests24Component tests 2 Component test Component tested Comments Fuser Fan Full speed intake fanSpeed controlled intake fan Formatter Fan Diagrams Block diagrams 26Optional paper feeder Tray 3 cross section Plug/jack locations DC controller connections Location of connectorsDC controller connections 25DC controller connections Product connections 28Product connections 1 29Product connections 2 30Product connections 3 31Product connections 4 32Product connections 5 33Product connections 6 34Paper feeder connections Locations of major components 35External component locations 36Major component locations 1 Main drive unit Lifter drive unit 37Major component locations 2 38Major component locations 3 39Motors, fans, and rollers component locations 40PCA component locations General timing charts Timing chart 1 42General timing chart 2 General circuit diagram Fuser 44 General circuit diagram 2 Paper feeder general circuit diagram 1 X 46Paper deck general circuit diagram 3 X Administration Troubleshooting Print Quality Pages Print-quality-troubleshooting pagesInternal print-quality test pages Yellow Green 50Black print-quality troubleshooting Diagnostics Enww Device Maintenance Calibration/Cleaning Clean the paper pathProcess a cleaning Set up an auto cleaning Configuration Configuration 51Configuration Security Settings information HP embedded Jetdirect Accessories and internal storage Finding important information on the configuration pages26Important information on the configuration pages Diagnostics menu Color-band test Print quality troubleshooting tools Repetitive image-defect ruler Calibrate the product Personal identification number PIN Sign In menu27Sign In menu Might not be available Retrieve Job From USB menu Retrieve Job From Device Memory menu 29Retrieve Job From Device Memory menu Supplies menu Settings Cartridge Prompt toSupplies menu 30Supplies menu Color/Black Auto Transfer Kit Very Low StopMix Mostly Color Trays menu Size/Type Prompt Display Do not display Use another tray Enabled DisabledAlternative Letterhead Disabled Mode Enabled Blank Pages Auto 31Trays menu Administration menuReports menu 32Reports menu Map Other Pages Print General Settings menu 33General Settings menu Midtones Cyan Density Enww Sets the sensing option for Tray 1 for paper types using Sense Mode When ExpandedAdjust Paper Sensing Humidity Mode Normal High Optimize Normal Paper Standard Paper Curl Mode NormalLight Media Normal Environment Normal Cleaning Control NormalEnvelope Control Normal Line Voltage Normal Low Voltage When the other When a backgroundWhen thin vertical Correct the problem Alternate Alternative 1 to Moisture Control Normal Alternate Normal is Jam Recovery AutoMaximum is Quick Copy Job Off Held Timeout HourWeek Default Folder Name for Stored Settings Calibration Restrict Color Enable Print Settings menu Retrieve From USB Settings menuRetrieve From USB Settings menu Font Pitch Range 0.44 Default = 35Print Settings menuAppend CR to LF Yes Print Options menu Default Custom Paper Inches DimensionDimension Range 5.00 Default = 36Print Options menu Overrides Disabled Dimension Range 127 Default =Enable Edge to Edge Enabled Millimeters Display Settings menu 38Manage Supplies menu Supply Settings Black Cartridge Very Low StopManage Supplies menu Status menu to Notifies you when Color/Black Mix Auto Mostly Color Pages Mostly Black 39Manage Trays menu Manage Trays menuFirst level Values First level Values Description Manually Feed Prompt Always Use another tray EnabledAlternative Letterhead Mode Disabled Size/Type Prompt Display First level Values Description Blank Pages Auto Network Settings menu Network Settings menuFirst level Values Description Timeout Release and Dhcp Renew Default IP Auto IPMethod Release Settings Off 0.0 IPv6 Settings EnableAddress Manual Enable Xxx.xxx.xx Secondary Router Router Router Specified PolicyRouter Unavailable If a 802.1x Reset Idle Timeout The timeHttps Optional Access 00080 Test Diagnostics Embedded LAN HW Test YesHttp Test Yes Tests Data Path YesSelect All Yes Execution Ping Results Packets Sent 127.0.0.1 Dest IPv6Print Results Yes 00000 Ping Yes Progress Enww Troubleshooting menu 42Troubleshooting menu Test Duplex Path Off SensorsPaper Path Test Print Test Number Repeat option Sensor Test Repeat Off Diagnostic DataRetrieve Export to USB Information File Cleanup Debug OffDebug Include Crash Off 43Backup/Restore menu Device Maintenance menuBackup/Restore menu Backups Calibration/Cleaning menu Cleaning Interval setting USB Firmware Upgrade menu 44Calibration/Cleaning menu Cycle Counts Mono Cycle Counts Service menuRefurbish Cycle New Registration Yes Cold Reset Paper LetterGlass Cleaning Roller Description 10.0X.Y0 Supply memory errorMemory error Label missing 10.22.52 10.22.5010.22.51 10.23.50 10.23.52 10.23.51Printing past very low 10.XX.40 Genuine HP supplies installed 10.XX.34 Used supply in use 10.XX.41 Unsupported supply in use 10.XX.70 Printing past very low 10.YY.25 Wrong cartridge in color slot 10.YY.15 Install supplyFuser kit 10.31.15 10.YY.35 Incompatible supply 13.A3.FF YY Internal clock error13.00.00 13.D3.DZ 13.WX.EE 13.WX.FF 13.WX.YZ Fuser area jam 13.WX.YZ Fuser wrap jam 13.WX.YZ Jam below control panel 13.WX.YZ Jam in lower right door 13.WX.YZ Jam in middle right door 13.WX.YZ Jam in right door 13.WX.YZ Jam in Tray Too complex Insufficient memory To continue, press OK32.1C.XX Enww Recommended action Enww Enww USB I/O buffer overflow To continue, press OK Unsupported USB accessory detected To continue, press OK32.21.00 Embedded I/O buffer overflow To continue, press OK Embedded I/O bad transmission To continue, press OK ErrorYZ Unexpected size in tray YZ Unexpected type in tray LBP OHT LBP OHT YZ Error To continue, press OK Enww 47.01.XX 42.XX.YY47.00.XX 47.02.XX 47.04.XX 47.WX.YZ Printer calibration error To continue, press OK47.03.XX 47.05.00 47.FC.23 50.WX.YZ Fuser error To continue, turn off then on Recommended action = 1 or W = Enww = a = B YY Error 52.XX.00 Error To continue, turn off then on 54.00.06 or 54.00.14 or 54.XX.YY ErrorRecommended action 54.00.03 54.01.05 54.0X.0B or 54.0X.0C 54.11.05 or54.0X.07 54.0X.0D or 54.0X.0E YY DC controller error To continue, turn off then on 57.00.0Y Error To continue, turn off then on 55.0X.YY DC controller error To continue, turn off then onYY Error To continue, turn off then on Recommended action 57.00.01 Recommended action 59.00.30 or 57.00.0257.00.03 59.00.90 or 59.00.A0 Recommended action 59.05.50 59.0X.50 Error To continue, turn off then on59.00.F0 59.06.50 or 59.07.50 or 59.0X.70 Error To continue, turn off then on 59.0X.60 Error To continue, turn off then on59.0X.80 Error To continue, turn off then on 50.06.80 or 50.07.80 or 60.00.0Y Tray Y lifting errorRecommended action 50.05.80 Recommended action 60.00.02 61.00.01 60.00.05 or 80.0X.YY Embedded JetDirect error Error To continue, turn off then onNo system To continue, turn off then on Enww Corrupt data in configuration volume Corrupt data in firmware volumeCorrupt data in solutions volume Corrupt data in job data volume Upgrade not performed timeout during receive Upgrade not performed file is corruptUpgrade not performed error writing to disk Upgrade not performed error reading upgrade Upgrade canceled by user Upgrade not performed the file is invalid 99.00.2X Unsupported disk Unknown disk Disk is not bootable please download firmware Disk data errorNo disk data installed Incorrect disk Supply almost full 99.XX.YYBinname Full Remove all paper from bin Supply low or Supplies low Supplyvery low or Supplies very low Tray X lifting File System file system is full To clear, press OK File System device failure To clear, press OKFile System file operation failed To clear, press OK File System is not initialized Canceling... jobname Calibration reset pendingCanceling Bad optional tray connection Checking engine Cleaning do not grab paperCleaning Checking paper path Close front door Clearing event logClearing paper path Close lower right door Close upper right door For help press ? Close middle right doorClose right door Cooling device EIO X disk initializing Creating cleaningData received To print last page, press OK EIO X disk not functional Event log is empty HP Secure Hard Drive disabledEIO X disk spinning up Expected drive missing Incompatible supplies Incompatible supplyInitializing Install supply Close rear door Install supplyInstall Fuser Unit Install Transfer Unit Install suppliesInternal disk not functional Internal disk spinning up Load Tray X Type, Size Load Tray X Type, Size To use another tray, press OK Loading program XX Do not power offManually feed Type, Size Moving solenoid No job to cancelManually feed Type, Size To use another tray, press OK Moving solenoid and motor Performing Paper Path Test PausedPerforming Color Band Test Please wait Printing Color Usage Log Printing ConfigurationPrinting Diagnostics Printing Demo Printing Fuser Test Printing File DirectoryPrinting Font List Printing Help Printing RGB Samples Printing PQ TroubleshootingPrinting Registration Printing stopped Processing... filename Processing duplex job Do not grab paper until job completesProcessing... copy X of Y Remove all print cartridges ReadyReady IP Address Remove at least one print cartridge Replace supply Restore Factory Settings Replace supplies Rotating motor Restricted from printing in colorRotating color motor Size mismatch in Tray Supplies in wrong positions Sleep mode onTray X empty Type, Size Tray X open Tray X overfilled TroubleshootingType mismatch Tray Unsupported drive installed To continue, press OK Unsupported USB accessory detected Remove USB accessory Unsupported tray configurationUSB accessory not functional Wrong cartridge in color slot Event-log messages 53Sample event log View an event log from the Administration menu Print the event log from the Administration menuPrint the event log from the Service menu Print an event log Viewing the event log from the Service menu Clear an event log Clear jams Product is jammed Cause SolutionCommon causes of jams Jam locations 54Jam locations 500-sheet feeder use a SR1 tray feed sensor 46Paper path jam sensors 47Event codes for jams Jam event code Jammed paper location Fuser modes for jam event codes Z Enww Clear jams in the upper-right door Enww Clear jams in the lower-right door Clear jams in Tray Enww Clear jams from Tray 2, Tray 3, or an optional tray Clear jams in the output bin area Jams in the output bin Jam causes and solutionsJams in the fuser and transfer area 53Causes and solutions for duplex repick jams 51Causes and solutions for fuser delivery stationary jams52Causes and solutions for duplexing reverse jams Jams in the duplex area duplex models only 55Causes and solutions for pickup delay jam 1 tray pickup 54Causes and solutions for residual media jamsJams in Tray 1, Tray 2 and internal paper path 56Causes and solutions for pickup delay jams Tray Door assembly. See Right-door assembly on 57Causes and solutions for pickup stationary jams Causes and solutions for residual media jams 58Causes and solutions for residual media jams Jams in Tray 3, 4, 5, Replace any defective parts Set the jam recovery feature Change jam recoveryAdministration General Settings Jam Recovery Product feeds incorrect page size Cause Solution Solve paper-handling problemsProduct feeds multiple sheets Cause Solution Product feeds multiple sheets Product pulls from incorrect tray Product pulls from incorrect tray Cause SolutionPaper does not feed automatically Cause Solution Paper does not feed automatically Transparencies or glossy paper will not feed Cause Solution Paper does not feed from Tray 2, 3, 4, 5, or Cause SolutionTransparencies or glossy paper will not feed Envelopes jam or will not feed in the product Output is curled or wrinkled Cause SolutionOutput is curled or wrinkled Product will not duplex or duplexes incorrectly Use manual print modes 61MP modes under the Adjust Paper Types sub menuSet to Up to resolve print-quality issues caused by poor Or rough surface media Humidity Mode 62MP modes under the Optimize submenu Media Temp Solve image-quality problems Print quality examples Problem Sample Cause Solution Item in the Calibration/Cleaning Execute the Clean Laser GlassMaintenance menu Defective Power-supply Enww Cleaning kit CC468-67919 is Clean the paper path Clean the productSet up an auto cleaning Problem Cause Solution Solve performance problemsSupplies very low message is Solve network problems Solve connectivity problemsSolve direct-connect problems Problem Solution Service mode functions Service menu Test Support Continuous Print from Automatic Calibrations Restore factory-set defaults Product resetsRestore factory-set defaults values Active and repository firmware locations Clean Disk and Partial Clean functionsPartial Clean Print Reasons for performing Partial Clean Clean DiskCharacteristics of a Partial Clean Execute a Partial Clean Reasons for performing Clean Disk Execute a Clean Disk Cold reset using the Preboot menu Preboot menu optionsAccess the Preboot menu 63Preboot menu options 1 Password Clear Clean DiskPartial Clean Password 64Preboot menu options 2 Disk Device 65Preboot menu options 3External 66Preboot menu options 4 67Preboot menu options 5 68Preboot menu options 5 Perform a firmware upgrade Product updatesDetermine the installed revision of firmware Embedded Web Server USB storage device Preboot menu USB storage device control-panel menu Enww Parts and diagrams Order parts, accessories, and supplies Order parts by authorized service providers1Order parts, accessories, and supplies 3Supplies part numbers Customer self repair partsSupplies part numbers Description Part number Enww Service replacement parts Part number CSR level Solid state drive kit CE707-67901 Fuser drive unit CE707-67904 Accessories part numbers 4Accessories part numbers How to use the parts lists and diagrams Assembly locations External covers, panels, and doors 1External covers, panels, and doors External covers, panels, and doors Description Part number Qty Right door assembly Simplex Model Right door assembly Internal components 1 3Internal components 1 7Internal components 1 Internal components 2 4Internal components 2 8Internal components 2 Internal components 3 Duplex Model 9Internal components 3 Internal components 4 6Internal components 4 10Internal components 4 Internal components 5 7Internal components 5 11Internal components 5 Internal components 6 8Internal components 6 12Internal components 6 Internal components 7 9Internal components 7 13Internal components 7 Internal components 8 10Internal components 8 14Internal components 8 Internal components 9 11Internal components 9 15Internal components 9 121x250 cassette Parts and diagrams 1x250 cassette 1x250 cassette Description Part number Qty Cassette CE710-67906 Paper pick-up assembly 13Paper pick-up assembly Paper pick-up assembly Paper delivery assembly 14Paper delivery assembly Parts and diagrams Paper delivery assembly Printed circuit assemblies 15 PCAs PCAs 1x500 paper feeder 1x500PF external components 1x500PF external components 1x500PF internal components 171x500PF internal components 1x500PF internal components 1x500PF PCA 18 1x500PF PCA 22 1x500PF PCA 3x500 paper feeder 3x500PF external components 3x500PF external components 3x500PF internal components 20 3x500PF internal components 3x500PF internal components 213x500PF cassette Parts and diagrams 3x500PF cassette 3x500PF cassette Description Part number Qty Cassette 3x500PF RM1-6942-000CN 3x500PF PCAs 22 3x500PF PCAs 263x500PF PCAs Alphabetical parts list 27Alphabetical parts list Internal components 3 Internal components 2 PCAs on 3x500PF PCAs on Gear, 25T, duplex model RU6-0772-000CN Guide, slide RC2-7203-000CN Imaging high-voltage PCA RM1-6800-000CN Lifter plate assembly, Tray RM1-6043-030CN Paper delivery assembly Rail, cassette, right 3x500PF RL1-1390-000CN Sensor, right door WG8-5696-000CN Spring, tension, front RU6-2727-000CN 28Numerical parts list Numerical parts listPart number Description RC2-6547-000CN Guide, fuser, rear RC2-6650-000CN Cover, main cross-member cable RC2-6715-000CN Hinge, front cover, right RC2-6842-000CN Guide, cable, right RC2-7201-000CN Slider, push RC2-9331-000CN Cover, left 1x500PF RK2-2276-000CN Fan, power supply RM1-6012-000CN Waste toner cover assembly RM1-6742-000CN Driver PCA duplex model RM1-6944-000CN Paper pick-up assembly 1x500PF RM1-7914-060CN Gear assembly, fuser RU6-2744-000CN Spring, tension, rear Enww Service and support Hewlett-Packard limited warranty statement Enww Enww Data stored on the print cartridge End User License Agreement Transfer Customer self-repair warranty service Customer support Enww Product specifications Product Height Depth Width Weight Physical specificationsTable B-1Product dimensions Environmental condition Recommended Allowed Regulatory information FCC regulations Environmental product stewardship program United States and Puerto Rico Return and recycling instructionsNon-U.S. returns Material restrictions PaperHP Color LaserJet Enterprise CP5520 Printer Series Enww Declaration of Conformity October Boise, Idaho USAFor regulatory topics only Volatile memory Certificate of VolatilityTypes of memory Non-volatile memory Vcci statement Japan Power cord instructions Safety statementsLaser safety Power cord statement Japan Luokan 1 laserlaite Varoitus GS statement Germany Varo Symbols/Numerics Accessories LED Msds Quality Recycling Sensor SW1 483 Supplies menu, control panel 258 Support Online 639 Page CE707-90935* *CE707-90935