HP Color Laserjet Enterprise CP5520
Page
HP Color LaserJet Enterprise CP5520 Printer Series
Copyright and License
Trademark Credits
Conventions used in this guide
Conventions used in this guide
Table of contents
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Removal and replacement
101
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Solve problems 253
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294
Xiii
414
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459
Xvii
480
Xix
Parts and diagrams 551
Appendix a Service and support 631
Appendix B Product specifications 641
Appendix C Regulatory information 643
Index 655
Theory of operation
Product block diagram
Basic operation
Major product systems
Sequence of operation
Normal sequence of operation
1Sequence of operation
Name Timing Purpose
Print
Sleep mode
Formatter-control system
Input/output
Memory
PJL overview
Firmware
PML
Control panel
Engine-control system
2Engine-control system
3DC controller diagram
DC controller
2Electrical components
Component type Abbreviation Name
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Motors
Motors
Motors
Description Components driven Failure Detection
Fans
Description Area cooled Type Speed
Fuser-control circuit
TH4 Fuser Heater
Fuser temperature control
7Fuser-heater control circuit
Fuser protective function
Fuser failure detection
Low-voltage power supply
SW1
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Overcurrent/overvoltage protection
High-voltage power supply
9High-voltage power supply
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Laser scanner system
10Laser/scanner system
Laser failure detection
Image-formation system
Electrophotographic process
12Electrophotographic process drive system
Image formation process
13Image formation process
Latent-image formation block
Pre-exposure
Primary charging
Laser beam exposure
16Laser beam exposure
Developing block
17 Developing
Transfer block
Primary transfer
Secondary transfer
Fusing block
Separation
ITB cleaning block
Drum cleaning block
24Print cartridge block diagram
Print cartridges
Memory tag
Cartridge presence detection
Toner level detection
Cartridge life detection
25Developing unit engagement and disengagement control
ITB unit
ITB
Primary transfer roller engagement and disengagement control
ITB cleaning mechanism
ITB unit presence detection
Calibration
SW6 ITB
Color-misregistration control
29Color-misregistration control
Environment change control
Image stabilization control
Image density control Dmax
Image halftone control Dhalf
Pickup, feed, and delivery system
30Pickup, feed, and delivery system
31Pickup, feed, and delivery system blocks
Photo sensors and switches product
Photo sensors
Description
Motors and solenoids
Pickup and feed block
6Motors and solenoids paper path
Tray 2 cassette pickup
34Tray 2 cassette pickup operation
Tray 2 cassette multiple-feed prevention
35Tray 2 cassette multiple-feed prevention
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Tray 2 cassette lift-up operation
36Tary 2 cassette lift-up operation
Tray 1 MP tray paper pickup
Cassette media-presence detection
Tray 1 MP tray last-paper detection
SL2
Paper feed
39Tray 1 MP tray last-paper detection
40 Paper feed
Skew-feed prevention
41Skew-feed prevention
Media detection
Media detection sensor types
Fusing and delivery block
Auto Sense mode Print mode Media Speed Sensor Detection
Feed-speed control
Loop control
42 Loop control
Pressure roller pressurization and depressurization control
Output bin full detection
44Output bin full detection
Duplex block duplex models only
Duplex reverse and duplex feed control
Duplex operation
SL3
Paper size Duplexing media feed mode
Print mode Duplex print
Paper sizes, duplex operation
Print modes, duplex operation
Jam detection
Product detects the following jams
After the TOP sensor detects the trailing edge
Paper feeder
48Paper-feeder paper path
Paper-feeder motors
10Paper-feeder motors
Motor Driving part Failure detection
Paper-feeder paper pickup and feed
11Paper-feeder electrical components
Component type Abbreviation Description
Paper-feeder cassette lift operation
Paper-feeder jam detection
SR3
Optional 3X500-sheet paper deck
543X500-sheet paper deck
3X500-sheet paper deck
Component Description
133X500-sheet paper deck
Motor control
14Paper deck motors
Component Component driven Failure Detection
Component Signal
Pickup-and-feed operation
15Pickup-and-feed operation
Paper Deck Cassette 3 Pickup Motor Control
Cassette lift-up operation
58Cassette lift-up operation
59Jam detection
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Removal and replacement
Removal and replacement strategy
Introduction
Electrostatic discharge
Required tools
1Phillips and pozidrive screwdriver comparison
Service approach
Before performing service
After performing service
Post-service test
Removal and replacement procedures
Replace print cartridges
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Close the front door Removal and replacement
Toner-collection unit
3Remove the toner-collection unit 2
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Reset the New Fuser Kit setting at the control panel
Administration Manage Supplies Reset Supplies New Fuser Kit
Fuser
7Remove the pickup roller Tray 1 2 Removal and replacement
Pickup roller Tray
Separation pad Tray
Insert the tool under the separation pad
Separation roller assembly Tray
13Remove the separation roller assembly Tray 2 2
Open Tray Open the right-door assembly
15Remove the 1 x 500 or 3 x 500 rollers 1
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Secondary transfer roller
Intermediate transfer belt ITB
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Reset the New Transfer Kit setting at the control panel
Formatter PCA
21Remove the formatter 1
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Hard Drive
Before proceeding, remove the following components
Identify the hard drive type
Remove the encrypted HDD
Remove the solid-state hard drive
26Remove the solid-state hard drive 1
Remove the lock from the PCA
Covers
Identification and location
External panels, covers, and doors
1External panels, covers, and doors
Right-front cover and control-panel assembly
31Remove the right-front cover and control-panel assembly 2
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Left cover
Rear cover
Remove the rear cover
Toner collection unit access door
36Remove the toner collection unit access door 2
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Right-rear cover
38Remove the right-rear cover
Reinstall the right-rear cover
39Right-rear cover ground spring Removal and replacement
Top cover
Remove the top cover
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Front-door assembly
42Remove the front-door assembly 1
44Remove the front-door assembly 3 Removal and replacement
45Remove the front-door assembly 4
Right-door assembly
46Remove the right-door assembly 1 Removal and replacement
48Remove the right-door assembly 3
Disconnect two connectors callout
51Remove the right-door assembly 6
Main assemblies
Formatter case
Remove the formatter case
53Remove the formatter case assembly 2
Laser/scanner assembly
Remove the laser/scanner assembly
56Remove the laser/scanner assembly 3
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Paper pickup assembly
Remove the paper pickup assembly
Disconnect four connectors callout
61Remove the paper pickup assembly 4
Reinstall the paper pickup assembly
63Paper pickup assembly sensor flag correctly installed
Installing a replacement paper pickup assembly
Reset the New Registration Roller menu item
Device Maintenance Service Service Access Code
Reset the Media Sensor Value
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Registration sensor assembly
Remove the registration sensor assembly
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Lifter-drive assembly
Remove the lifter-drive assembly
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ITB front guide assembly
75Remove the ITB front guide assembly 3
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ITB rear guide assembly
77Remove the ITB rear guide assembly
Residual toner full sensor
Remove the residual toner full sensor
79Remove the residual toner full sensor 2
80Remove the residual toner full sensor 3
Reinstall the residual toner full sensor
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Main drive assembly
Remove the main drive assembly
87Remove the main drive assembly 3 Removal and replacement
89Remove the main drive assembly 5
90Remove the main drive assembly 6 Removal and replacement
92Remove the main drive assembly 8
94Remove the main drive assembly 10 Removal and replacement
96Remove the main drive assembly 12
98Remove the main drive assembly 14 Removal and replacement
100Remove the main drive assembly 16
101Remove the main drive assembly 17 Removal and replacement
Install the main drive assembly
102Install the main drive assembly 1
104Install the main drive assembly 3 Removal and replacement
See -103 Install the main drive assembly 2 of 8 on
108Install the main drive assembly 7 Removal and replacement
109Install the main drive assembly 8
Fuser drive assembly
Remove the fuser drive assembly
Disconnect two connectors callout
Install a replacement fuser drive assembly
Original fuser drive assembly Proceed to the next step
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Fuser gear assembly
Remove the fuser gear assembly
118Remove the fuser gear assembly 3
120Remove the fuser gear assembly 5 Removal and replacement
122Remove the fuser gear assembly 7
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124Remove the fuser gear assembly 9
Install a replacement fuser gear assembly
Original fuser gear assembly Proceed to the next step
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Paper delivery assembly
Remove the delivery assembly
129Remove the paper delivery assembly 2
Reinstall the paper delivery assembly
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Duplex drive assembly duplex models
Remove the duplex-drive assembly
Remove three screws callout
Delivery drive assembly simplex models
Remove the delivery drive assembly
Residual-toner-feed assembly
Remove the residual-toner-feed assembly
138Remove the residual-toner-feed assembly 2
ITB motor M1
Remove the ITB motor
140Remove the ITB motor 2
Drum motor M2
Remove the drum motor
Developing motor M3
Remove the developing motor
Fuser motor M4
Remove the fuser motor
Developing-disengagement motor M6
Remove the developing-disengagement motor
Power-supply fan FM1
Remove the power-supply fan
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Fuser fan FM2
Remove the fuser fan
150Remove the fuser fan 3 Removal and replacement
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Formatter fan FM3 and ICB PCA
Remove the formatter fan and ICB PCA
154Remove the formatter fan 3
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DC controller PCA
Remove the DC controller PCA
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Remove the low-voltage power supply
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162Remove the low-voltage power supply 3
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Imaging developing high-voltage power supply
Remove the imaging developing high-voltage power supply
First transfer high-voltage power supply
Remove the first transfer high-voltage power supply
166Reinstall the first transfer high-voltage power supply
Second transfer high-voltage power supply
Remove the second transfer high-voltage power supply
168Remove the second transfer high-voltage power supply 2
Driver PCA
Remove the driver PCA
170Remove the driver PCA 2
Power switch PCA
Remove the power switch PCA
Environmental sensor
Remove the environmental sensor
500-sheet paper feeder assembly
500 rear cover
500 left cover
175Remove the 1 x 500 left cover 2
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500 right-front cover
500 front-upper cover
500 right door
180Remove the 1 x 500 right door 3 Removal and replacement
500 right-lower cover
181Remove the 1 x 500 right-lower cover
500 pickup assembly
184Remove the 1 x 500 pickup assembly 3
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500 lifter-drive assembly
187Remove the 1 x 500 lifter-drive assembly 2
188Remove the 1 x 500 pickup motor Removal and replacement
500 pickup motor
500 driver PCA
189Remove the 1 x 500 driver PCA
500-sheet paper feeder optional accessory
190Remove the 3 x 500 rear cover Removal and replacement
500 right and left cassette rails
191Remove the 3 x 500 right and left cassette rails
500 paper deck controller PCAs
500 paper deck lifter-drive assembly
194Remove the 3 x 500 paper deck lifter-drive assembly 2
500 paper deck pickup motor
500 front-lower cover
196Remove the 3 x 500 front-lower cover
500 left cover
500 right-corner cover
199Remove the 3 x 500 right-corner cover
500 front-upper cover
500 right-door assembly
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204Remove the 3 x 500 right-lower cover
500 right-lower cover
500 left-lower cover
500 rear-lower cover
Remove the 3 x 500 rear-lower cover
500 paper deck pickup assembly
Remove the 3 x 500 paper deck pickup assembly
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Solve problems
Solve problems checklist
Solve problems checklist
Current settings pages
Administration Reports Configuration/Status Pages
Print the current settings pages
Menu map
Control panel menus
Sign In menu
Retrieve Job From USB menu
Retrieve Job From Device Memory menu
Supplies menu
3Retrieve Job From Device Memory menu
4Supplies menu
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Trays menu
Trays menu
Administration menu
General Settings menu
7General Settings menu
Reports menu
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Retrieve From USB Settings menu
Print Settings menu
8Retrieve From USB Settings menu
Print Settings menu
9Print Settings menu
Print Options menu
10Print Options menu
Product supports
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Display Settings menu
Display Settings menu
Manage Supplies menu
12Manage Supplies menu
Manage Trays menu
13Manage Trays menu
Network Settings menu
14Network Settings menu
15Embedded Jetdirect
Embedded Jetdirect
Keep
First level
Troubleshooting menu
16Troubleshooting menu
Device Maintenance menu
Backup/Restore menu
Calibration/Cleaning menu
USB Firmware Upgrade menu
17Backup/Restore menu
Calibration/Cleaning menu
Service menu
Automatic Calibrations Disabled Enabled
Troubleshooting process
Determine the problem source
Pre-troubleshooting checklist
General topic Questions
Troubleshooting flowchart
Troubleshooting flowchart
Power subsystem
Power-on checks
Power-on troubleshooting overview
Power-on timing approximate
Boot sequence
Tools for troubleshooting
Component diagnostics
LED diagnostics
Understand lights on the formatter
Engine diagnostics
Heartbeat LED
Defeating interlocks
Defeat the right-door opening/closing sensor PS15
Disable cartridge check
Administration Troubleshooting Diagnostic Tests
Paper-path test
Engine test button
20Manual sensor diagnostic tests
Sensor or switch name Sensor or switch number
Manual sensor test
Developer alienation sensor PS11 ITB alienation sensor
Front-door opening/closing switch PS14
5Test the right-door opening/closing switch 1 Solve problems
Right-door opening/closing sensor PS15
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TOP top-of-page sensor PS5
Fuser loop sensors 1 and 2 PS7 and PS8
Fuser pressure-release sensor PS9
Fuser output sensor PS6
Developer alienation sensor PS11
ITB alienation switch SW5
Tray/Bin manual sensor test
21Tray/Bin manual sensor test
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Tray 1 paper sensor PS2
Tray 2 paper present sensor PS1
Tray 2 paper surface sensor PS4
Tray 2 paper size switches SW7 and SW8
Tray 3 paper sensor SR3
Tray 3 paper surface sensor SR2
Tray 3 paper size sensors SW2 and SW3
Tray 3 feed sensor SR1
Tray 3 door opening/closing sensor SW1
Tray 4 paper sensor SR3
Tray 4 paper surface sensor SR2
Tray 4 paper size sensors SW2 and SW3
Tray 4 feed sensor SR1
Tray 5 paper sensor SR83
Tray 5 paper surface sensor SR82
Tray 5 paper size sensors SW82 and SW83
Tray 5 feed sensor SR81
Paper-path sensors test
Output-bin-full sensor PS10
22Paper-path sensors diagnostic tests
Print/stop test
Component tests
Component test special-mode test
23Component tests 1
Switchback Motor
Fuser Contact/Alienation Drive
TrayX Pickup Motor
DuplexerPickup Motor
Additional component tests
Full/half speed intake fan
24Component tests 2
Full speed intake fan
Speed controlled intake fan
Component test Component tested Comments Fuser Fan
Formatter Fan
Diagrams
Block diagrams
26Optional paper feeder Tray 3 cross section
Plug/jack locations
Location of connectors
DC controller connections
DC controller connections
25DC controller connections
Product connections
28Product connections 1
29Product connections 2
30Product connections 3
31Product connections 4
32Product connections 5
33Product connections 6
34Paper feeder connections
Locations of major components
35External component locations
36Major component locations 1
Main drive unit Lifter drive unit
37Major component locations 2
38Major component locations 3
39Motors, fans, and rollers component locations
40PCA component locations
General timing charts
Timing chart 1
42General timing chart 2
General circuit diagram
Fuser
44 General circuit diagram 2
Paper feeder general circuit diagram 1 X
46Paper deck general circuit diagram 3 X
Print-quality-troubleshooting pages
Administration Troubleshooting Print Quality Pages
Internal print-quality test pages
Yellow Green
50Black print-quality troubleshooting
Diagnostics
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Clean the paper path
Process a cleaning
Device Maintenance Calibration/Cleaning
Set up an auto cleaning
Configuration
Configuration
51Configuration
Security Settings information
HP embedded Jetdirect
Finding important information on the configuration pages
26Important information on the configuration pages
Accessories and internal storage
Diagnostics menu
Color-band test
Print quality troubleshooting tools
Repetitive image-defect ruler
Calibrate the product
Sign In menu
27Sign In menu
Personal identification number PIN
Might not be available
Retrieve Job From USB menu
Retrieve Job From Device Memory menu
29Retrieve Job From Device Memory menu
Settings Cartridge Prompt to
Supplies menu
Supplies menu
30Supplies menu
Transfer Kit Very Low Stop
Color/Black Auto
Mix Mostly Color
Trays menu
Use another tray Enabled Disabled
Alternative Letterhead Disabled Mode Enabled
Size/Type Prompt Display Do not display
Blank Pages Auto
Administration menu
Reports menu
31Trays menu
32Reports menu
Map
Other Pages Print
General Settings menu
33General Settings menu
Midtones Cyan Density
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Sets the sensing option for Tray 1 for paper types using
When Expanded
Adjust Paper
Sense Mode
Sensing
Humidity Mode Normal High
Paper Curl Mode Normal
Optimize Normal Paper Standard
Light Media Normal
Cleaning Control Normal
Envelope Control Normal
Environment Normal
Line Voltage Normal Low Voltage
When a background
When thin vertical
When the other
Correct the problem
Alternate Alternative 1 to
Moisture Control Normal Alternate
Jam Recovery Auto
Normal is
Maximum is
Held Timeout Hour
Week Default Folder
Quick Copy Job Off
Name for Stored
Settings Calibration
Restrict Color Enable
Retrieve From USB Settings menu
Print Settings menu
Retrieve From USB Settings menu
35Print Settings menu
Font Pitch Range 0.44 Default =
Append CR to LF Yes
Default Custom Paper Inches Dimension
Dimension Range 5.00 Default =
Print Options menu
36Print Options menu
Dimension Range 127 Default =
Enable Edge to Edge Enabled
Overrides Disabled
Millimeters
Display Settings menu
Supply Settings Black Cartridge Very Low Stop
Manage Supplies menu
38Manage Supplies menu
Status menu to
Notifies you when
Color/Black Mix Auto Mostly Color Pages Mostly Black
Manage Trays menu
39Manage Trays menu
First level Values
Use another tray Enabled
Alternative Letterhead Mode Disabled
First level Values Description Manually Feed Prompt Always
Size/Type Prompt Display
First level Values Description Blank Pages Auto
Network Settings menu
Network Settings menu
First level Values Description Timeout
Default IP Auto IP
Method
Release and Dhcp Renew
Release
0.0 IPv6 Settings Enable
Address Manual Enable
Settings Off
Xxx.xxx.xx Secondary
Router Router Specified Policy
Router
Router Unavailable If a
Idle Timeout The time
Https Optional Access
802.1x Reset
00080
Diagnostics Embedded LAN HW Test Yes
Test
Http Test Yes
Data Path Yes
Select All Yes
Tests
Execution
127.0.0.1 Dest IPv6
Print Results Yes
Ping Results Packets Sent
00000
Ping Yes Progress
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Troubleshooting menu
42Troubleshooting menu
Sensors
Paper Path Test Print Test
Test Duplex Path Off
Number
Repeat option
Sensor Test
Diagnostic Data
Repeat Off
Retrieve Export to USB
Cleanup Debug Off
Debug
Information File
Include Crash Off
Device Maintenance menu
Backup/Restore menu
43Backup/Restore menu
Backups
Calibration/Cleaning menu
Cleaning Interval setting
USB Firmware Upgrade menu
44Calibration/Cleaning menu
Service menu
Cycle Counts Mono Cycle Counts
Refurbish Cycle
Cold Reset Paper Letter
Glass Cleaning
New Registration Yes
Roller
10.0X.Y0 Supply memory error
Memory error
Description
Label missing
10.22.50
10.22.51
10.22.52
10.23.50
10.23.51
10.23.52
Printing past very low
10.XX.40 Genuine HP supplies installed
10.XX.34 Used supply in use
10.XX.41 Unsupported supply in use
10.XX.70 Printing past very low
10.YY.15 Install supply
10.YY.25 Wrong cartridge in color slot
Fuser kit 10.31.15
10.YY.35 Incompatible supply
YY Internal clock error
13.00.00
13.A3.FF
13.D3.DZ
13.WX.EE
13.WX.FF
13.WX.YZ Fuser area jam
13.WX.YZ Fuser wrap jam
13.WX.YZ Jam below control panel
13.WX.YZ Jam in lower right door
13.WX.YZ Jam in middle right door
13.WX.YZ Jam in right door
13.WX.YZ Jam in Tray
Insufficient memory To continue, press OK
Too complex
32.1C.XX
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Recommended action
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Unsupported USB accessory detected To continue, press OK
32.21.00
USB I/O buffer overflow To continue, press OK
Embedded I/O buffer overflow To continue, press OK
Error
Embedded I/O bad transmission To continue, press OK
YZ Unexpected size in tray
YZ Unexpected type in tray
LBP OHT
LBP OHT
YZ Error To continue, press OK
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42.XX.YY
47.00.XX
47.01.XX
47.02.XX
47.WX.YZ Printer calibration error To continue, press OK
47.03.XX
47.04.XX
47.05.00
47.FC.23
50.WX.YZ Fuser error To continue, turn off then on
Recommended action = 1 or W =
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= a
= B
YY Error
52.XX.00 Error To continue, turn off then on
54.XX.YY Error
Recommended action 54.00.03
54.00.06 or 54.00.14 or
54.01.05
54.11.05 or
54.0X.07
54.0X.0B or 54.0X.0C
54.0X.0D or 54.0X.0E
YY DC controller error To continue, turn off then on
55.0X.YY DC controller error To continue, turn off then on
YY Error To continue, turn off then on
57.00.0Y Error To continue, turn off then on
Recommended action 57.00.01
57.00.02
57.00.03
Recommended action 59.00.30 or
59.00.90 or 59.00.A0
59.0X.50 Error To continue, turn off then on
59.00.F0
Recommended action 59.05.50
59.06.50 or 59.07.50 or
59.0X.60 Error To continue, turn off then on
59.0X.70 Error To continue, turn off then on
59.0X.80 Error To continue, turn off then on
60.00.0Y Tray Y lifting error
Recommended action 50.05.80
50.06.80 or 50.07.80 or
Recommended action 60.00.02
61.00.01
60.00.05 or
Error To continue, turn off then on
80.0X.YY Embedded JetDirect error
No system To continue, turn off then on
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Corrupt data in firmware volume
Corrupt data in solutions volume
Corrupt data in configuration volume
Corrupt data in job data volume
Upgrade not performed file is corrupt
Upgrade not performed timeout during receive
Upgrade not performed error writing to disk
Upgrade not performed error reading upgrade
Upgrade canceled by user
Upgrade not performed the file is invalid
99.00.2X
Unsupported disk
Unknown disk
Disk data error
No disk data installed
Disk is not bootable please download firmware
Incorrect disk
99.XX.YY
Binname Full Remove all paper from bin
Supply almost full
Supply low or Supplies low
Supplyvery low or Supplies very low
Tray X lifting
File System device failure To clear, press OK
File System file operation failed To clear, press OK
File System file system is full To clear, press OK
File System is not initialized
Calibration reset pending
Canceling
Canceling... jobname
Bad optional tray connection
Cleaning do not grab paper
Cleaning
Checking engine
Checking paper path
Clearing event log
Clearing paper path
Close front door
Close lower right door
Close middle right door
Close right door
Close upper right door For help press ?
Cooling device
Creating cleaning
Data received To print last page, press OK
EIO X disk initializing
EIO X disk not functional
HP Secure Hard Drive disabled
EIO X disk spinning up
Event log is empty
Expected drive missing
Incompatible supply
Incompatible supplies
Initializing
Install supply
Install supply Close rear door
Install Fuser Unit
Install supplies
Install Transfer Unit
Internal disk not functional
Internal disk spinning up
Load Tray X Type, Size
Loading program XX Do not power off
Load Tray X Type, Size To use another tray, press OK
Manually feed Type, Size
No job to cancel
Manually feed Type, Size To use another tray, press OK
Moving solenoid
Moving solenoid and motor
Paused
Performing Color Band Test
Performing Paper Path Test
Please wait
Printing Configuration
Printing Diagnostics
Printing Color Usage Log
Printing Demo
Printing File Directory
Printing Font List
Printing Fuser Test
Printing Help
Printing PQ Troubleshooting
Printing Registration
Printing RGB Samples
Printing stopped
Processing duplex job Do not grab paper until job completes
Processing... filename
Processing... copy X of Y
Ready
Ready IP Address
Remove all print cartridges
Remove at least one print cartridge
Replace supply
Restore Factory Settings
Replace supplies
Restricted from printing in color
Rotating color motor
Rotating motor
Size mismatch in Tray
Sleep mode on
Supplies in wrong positions
Tray X empty Type, Size
Tray X open
Troubleshooting
Tray X overfilled
Type mismatch Tray
Unsupported drive installed To continue, press OK
Unsupported tray configuration
Unsupported USB accessory detected Remove USB accessory
USB accessory not functional
Wrong cartridge in color slot
Event-log messages
53Sample event log
Print the event log from the Administration menu
Print the event log from the Service menu
View an event log from the Administration menu
Print an event log
Viewing the event log from the Service menu
Clear an event log
Product is jammed Cause Solution
Clear jams
Common causes of jams
Jam locations
54Jam locations
500-sheet feeder use a SR1 tray feed sensor
46Paper path jam sensors
47Event codes for jams
Jam event code Jammed paper location
Fuser modes for jam event codes Z
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Clear jams in the upper-right door
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Clear jams in the lower-right door
Clear jams in Tray
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Clear jams from Tray 2, Tray 3, or an optional tray
Clear jams in the output bin area
Jam causes and solutions
Jams in the output bin
Jams in the fuser and transfer area
51Causes and solutions for fuser delivery stationary jams
52Causes and solutions for duplexing reverse jams
53Causes and solutions for duplex repick jams
Jams in the duplex area duplex models only
54Causes and solutions for residual media jams
55Causes and solutions for pickup delay jam 1 tray pickup
Jams in Tray 1, Tray 2 and internal paper path
56Causes and solutions for pickup delay jams Tray
Door assembly. See Right-door assembly on
57Causes and solutions for pickup stationary jams
Causes and solutions for residual media jams
58Causes and solutions for residual media jams
Jams in Tray 3, 4, 5,
Replace any defective parts
Change jam recovery
Set the jam recovery feature
Administration General Settings Jam Recovery
Solve paper-handling problems
Product feeds multiple sheets Cause Solution
Product feeds incorrect page size Cause Solution
Product feeds multiple sheets
Product pulls from incorrect tray Cause Solution
Paper does not feed automatically Cause Solution
Product pulls from incorrect tray
Paper does not feed automatically
Paper does not feed from Tray 2, 3, 4, 5, or Cause Solution
Transparencies or glossy paper will not feed Cause Solution
Transparencies or glossy paper will not feed
Output is curled or wrinkled Cause Solution
Envelopes jam or will not feed in the product
Output is curled or wrinkled
Product will not duplex or duplexes incorrectly
61MP modes under the Adjust Paper Types sub menu
Set to Up to resolve print-quality issues caused by poor
Use manual print modes
Or rough surface media
Humidity Mode
62MP modes under the Optimize submenu
Media Temp
Solve image-quality problems
Print quality examples
Problem Sample Cause Solution
Execute the Clean Laser Glass
Item in the Calibration/Cleaning
Maintenance menu
Defective
Power-supply
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Cleaning kit CC468-67919 is
Clean the product
Clean the paper path
Set up an auto cleaning
Solve performance problems
Problem Cause Solution
Supplies very low message is
Solve connectivity problems
Solve direct-connect problems
Solve network problems
Problem Solution
Service mode functions
Service menu
Test Support Continuous Print from
Automatic Calibrations
Product resets
Restore factory-set defaults
Restore factory-set defaults values
Clean Disk and Partial Clean functions
Partial Clean
Active and repository firmware locations
Print
Clean Disk
Characteristics of a Partial Clean
Reasons for performing Partial Clean
Execute a Partial Clean
Reasons for performing Clean Disk
Execute a Clean Disk
Preboot menu options
Access the Preboot menu
Cold reset using the Preboot menu
63Preboot menu options 1
Clean Disk
Partial Clean
Password Clear
Password
64Preboot menu options 2
65Preboot menu options 3
Disk Device
External
66Preboot menu options 4
67Preboot menu options 5
68Preboot menu options 5
Product updates
Determine the installed revision of firmware
Perform a firmware upgrade
Embedded Web Server
USB storage device Preboot menu
USB storage device control-panel menu
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Parts and diagrams
Order parts by authorized service providers
Order parts, accessories, and supplies
1Order parts, accessories, and supplies
Customer self repair parts
Supplies part numbers
3Supplies part numbers
Description Part number
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Service replacement parts
Part number CSR level Solid state drive kit CE707-67901
Fuser drive unit CE707-67904
Accessories part numbers
4Accessories part numbers
How to use the parts lists and diagrams
Assembly locations
External covers, panels, and doors
1External covers, panels, and doors
External covers, panels, and doors
Description Part number Qty
Right door assembly
Simplex Model
Right door assembly
Internal components 1
3Internal components 1
7Internal components 1
Internal components 2
4Internal components 2
8Internal components 2
Internal components 3
Duplex Model
9Internal components 3
Internal components 4
6Internal components 4
10Internal components 4
Internal components 5
7Internal components 5
11Internal components 5
Internal components 6
8Internal components 6
12Internal components 6
Internal components 7
9Internal components 7
13Internal components 7
Internal components 8
10Internal components 8
14Internal components 8
Internal components 9
11Internal components 9
15Internal components 9
121x250 cassette Parts and diagrams
1x250 cassette
1x250 cassette
Description Part number Qty Cassette CE710-67906
Paper pick-up assembly
13Paper pick-up assembly
Paper pick-up assembly
Paper delivery assembly
14Paper delivery assembly Parts and diagrams
Paper delivery assembly
Printed circuit assemblies
15 PCAs
PCAs
1x500 paper feeder
1x500PF external components
1x500PF external components
1x500PF internal components
171x500PF internal components
1x500PF internal components
1x500PF PCA
18 1x500PF PCA
22 1x500PF PCA
3x500 paper feeder
3x500PF external components
3x500PF external components
3x500PF internal components
20 3x500PF internal components
3x500PF internal components
213x500PF cassette Parts and diagrams
3x500PF cassette
3x500PF cassette
Description Part number Qty Cassette 3x500PF RM1-6942-000CN
3x500PF PCAs
22 3x500PF PCAs
263x500PF PCAs
Alphabetical parts list
27Alphabetical parts list
Internal components 3
Internal components 2
PCAs on
3x500PF PCAs on
Gear, 25T, duplex model RU6-0772-000CN
Guide, slide RC2-7203-000CN
Imaging high-voltage PCA RM1-6800-000CN
Lifter plate assembly, Tray RM1-6043-030CN
Paper delivery assembly
Rail, cassette, right 3x500PF RL1-1390-000CN
Sensor, right door WG8-5696-000CN
Spring, tension, front RU6-2727-000CN
Numerical parts list
28Numerical parts list
Part number Description
RC2-6547-000CN Guide, fuser, rear
RC2-6650-000CN Cover, main cross-member cable
RC2-6715-000CN Hinge, front cover, right
RC2-6842-000CN Guide, cable, right
RC2-7201-000CN Slider, push
RC2-9331-000CN Cover, left 1x500PF
RK2-2276-000CN Fan, power supply
RM1-6012-000CN Waste toner cover assembly
RM1-6742-000CN Driver PCA duplex model
RM1-6944-000CN Paper pick-up assembly 1x500PF
RM1-7914-060CN Gear assembly, fuser
RU6-2744-000CN Spring, tension, rear
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Service and support
Hewlett-Packard limited warranty statement
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Data stored on the print cartridge
End User License Agreement
Transfer
Customer self-repair warranty service
Customer support
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Product specifications
Physical specifications
Table B-1Product dimensions
Product Height Depth Width Weight
Environmental condition Recommended Allowed
Regulatory information
FCC regulations
Environmental product stewardship program
Return and recycling instructions
United States and Puerto Rico
Non-U.S. returns
Paper
Material restrictions
HP Color LaserJet Enterprise CP5520 Printer Series
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Declaration of Conformity
Boise, Idaho USA
October
For regulatory topics only
Certificate of Volatility
Types of memory
Volatile memory
Non-volatile memory
Safety statements
Laser safety
Vcci statement Japan Power cord instructions
Power cord statement Japan
Luokan 1 laserlaite
Varoitus
GS statement Germany
Varo
Symbols/Numerics
Accessories
LED
Msds
Quality
Recycling
Sensor SW1
483 Supplies menu, control panel 258 Support Online 639
Page
CE707-90935* *CE707-90935