Paper does not feed from Tray 2, 3, 4, 5, or 6

Cause

Solution

 

 

The input tray is empty.

Load paper in the input tray.

 

 

The correct paper type for the input tray is not selected in the

From the product control panel, select the correct paper type

product control panel.

for the input tray. Trays configured for a paper type with a

 

specific weight range will not match a print job that specifies

 

an exact weight, even if the specified weight is within the

 

weight range.

 

 

Paper from a previous jam has not been completely removed.

Open the product and remove any paper in the paper path.

 

Closely inspect the fuser area for jams.

 

 

None of the optional trays appear as input tray options.

The optional trays only display as available if they are

 

installed. Verify that any optional trays are correctly installed.

 

Verify that the printer driver has been configured to recognize

 

the optional trays.

An optional tray is incorrectly installed.

Print a configuration page to confirm that the optional tray is installed. If not, verify that the tray is correctly attached to the product.

The paper size is not configured correctly for the input tray.

Print a configuration page or use the control panel to

 

determine the paper size for which the tray is configured.

 

 

The guides in the tray are not against the paper.

Verify that the guides are touching the paper.

 

 

Transparencies or glossy paper will not feed

Transparencies or glossy paper will not feed

Cause

Solution

 

 

The correct paper type is not specified in the software or

Verify that the correct paper type is selected in the software or

printer driver.

printer driver.

 

 

The input tray is overfilled.

Remove excess paper from the input tray. Do not exceed the

 

maximum stack height marks for the tray.

 

 

Paper in another input tray is the same size as the

Make sure that the input tray containing the transparencies or

transparencies, and the product is defaulting to the other tray.

glossy paper is selected in the software program or printer

 

driver. Use the product control panel to configure the tray to

 

the paper type loaded.

The tray containing the transparencies or glossy paper is not configured correctly for type.

Make sure that the input tray containing the transparencies or glossy paper is selected in the software program or printer driver. Use the product control panel to configure the tray to the paper type loaded.

 

 

Transparencies or glossy paper might not meet supported

Use only paper that meets the HP paper specifications for this

 

 

paper specifications.

product.

 

 

 

 

 

 

High-humidity environments may cause glossy paper not to

Avoid printing glossy paper in high humidity conditions.

 

 

feed, or to feed too many sheets.

When printing glossy paper, removing the paper from the

 

 

 

wrapper and letting it rest for a few hours can improve

 

 

 

feeding into the product. However, letting paper rest in humid

 

 

 

environments may also cause blisters.

 

 

 

 

518

Chapter 3 Solve problems

ENWW

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HP Enterprise CP5525 manual Transparencies or glossy paper will not feed