Solve problems checklist | HP Enterprise CP5525 guide

8.Verify that you have installed the HP Color LaserJet Enterprise CP5520 Printer Series printer driver. Check the program to make sure that you are using the HP Color LaserJet Enterprise CP5520 Printer Series printer driver.

9.Print a short document from a different program that has worked in the past. If this solution works, the problem is with the program that you are using. If this solution does not work (the document does not print) complete these steps:

a.Try printing the job from another computer that has the product software installed.

b.If you connected the product to the network, connect the product directly to a computer with a USB cable. Redirect the product to the correct port, or reinstall the software, and select the new connection type that you are using.

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HP Enterprise CP5525 manual Solve problems checklist

Contents

HP Color Laserjet Enterprise CP5520 Page HP Color LaserJet Enterprise CP5520 Printer Series Trademark Credits Copyright and License Conventions used in this guide Conventions used in this guide Table of contents Enww Removal and replacement 101 Enww Solve problems 253 Enww 294 Xiii 414 Enww 459 Xvii 480 Xix Parts and diagrams 551 Appendix a Service and support 631 Appendix B Product specifications 641Appendix C Regulatory information 643 Index 655 Theory of operation Product block diagram Basic operationMajor product systems Name Timing Purpose Sequence of operationNormal sequence of operation 1Sequence of operation Print Formatter-control system Sleep mode Firmware Input/outputMemory PJL overview Control panel PML 2Engine-control system Engine-control system DC controller 3DC controller diagram Component type Abbreviation Name 2Electrical components Enww Motors Motors Description Components driven Failure Detection Motors Description Area cooled Type Speed Fans TH4 Fuser Heater Fuser-control circuit 7Fuser-heater control circuit Fuser temperature control Fuser protective function Fuser failure detection SW1 Low-voltage power supply Enww Overcurrent/overvoltage protection 9High-voltage power supply High-voltage power supply Enww 10Laser/scanner system Laser scanner system Laser failure detection Electrophotographic process Image-formation system 12Electrophotographic process drive system 13Image formation process Image formation process Latent-image formation block Pre-exposurePrimary charging 16Laser beam exposure Laser beam exposure 17 Developing Developing block Transfer block Primary transferSecondary transfer Separation Fusing block Drum cleaning block ITB cleaning block Print cartridges 24Print cartridge block diagram Cartridge life detection Memory tagCartridge presence detection Toner level detection 25Developing unit engagement and disengagement control ITB ITB unit Primary transfer roller engagement and disengagement control ITB unit presence detection ITB cleaning mechanism SW6 ITB Calibration 29Color-misregistration control Color-misregistration control Image halftone control Dhalf Environment change controlImage stabilization control Image density control Dmax 30Pickup, feed, and delivery system Pickup, feed, and delivery system 31Pickup, feed, and delivery system blocks Photo sensors and switches product Photo sensorsDescription Motors and solenoids Pickup and feed block6Motors and solenoids paper path 34Tray 2 cassette pickup operation Tray 2 cassette pickup 35Tray 2 cassette multiple-feed prevention Tray 2 cassette multiple-feed prevention Enww Tray 2 cassette lift-up operation 36Tary 2 cassette lift-up operation Cassette media-presence detection Tray 1 MP tray paper pickup SL2 Tray 1 MP tray last-paper detection 39Tray 1 MP tray last-paper detection Paper feed 40 Paper feed 41Skew-feed prevention Skew-feed prevention Media detection sensor types Media detection Loop control Fusing and delivery blockAuto Sense mode Print mode Media Speed Sensor Detection Feed-speed control 42 Loop control Pressure roller pressurization and depressurization control 44Output bin full detection Output bin full detection Duplex reverse and duplex feed control Duplex block duplex models only SL3 Duplex operation Print modes, duplex operation Paper size Duplexing media feed modePrint mode Duplex print Paper sizes, duplex operation Product detects the following jams Jam detection After the TOP sensor detects the trailing edge 48Paper-feeder paper path Paper feeder Paper-feeder motors 10Paper-feeder motorsMotor Driving part Failure detection Paper-feeder paper pickup and feed 11Paper-feeder electrical componentsComponent type Abbreviation Description Paper-feeder cassette lift operation SR3 Paper-feeder jam detection 543X500-sheet paper deck Optional 3X500-sheet paper deck Component Description 3X500-sheet paper deck 133X500-sheet paper deck Motor control 14Paper deck motorsComponent Component driven Failure Detection Component Signal Pickup-and-feed operation15Pickup-and-feed operation Paper Deck Cassette 3 Pickup Motor Control Cassette lift-up operation 58Cassette lift-up operation 59Jam detection Enww Removal and replacement Removal and replacement strategy IntroductionElectrostatic discharge 1Phillips and pozidrive screwdriver comparison Required tools Post-service test Service approachBefore performing service After performing service Replace print cartridges Removal and replacement procedures Enww Enww Close the front door Removal and replacement 3Remove the toner-collection unit 2 Toner-collection unit Enww Reset the New Fuser Kit setting at the control panel Administration Manage Supplies Reset Supplies New Fuser KitFuser Pickup roller Tray 7Remove the pickup roller Tray 1 2 Removal and replacement Separation pad Tray Insert the tool under the separation pad 13Remove the separation roller assembly Tray 2 2 Separation roller assembly Tray Open Tray Open the right-door assembly 15Remove the 1 x 500 or 3 x 500 rollers 1 Enww Secondary transfer roller Intermediate transfer belt ITB Enww Reset the New Transfer Kit setting at the control panel 21Remove the formatter 1 Formatter PCA Enww Hard Drive Before proceeding, remove the following componentsIdentify the hard drive type Remove the encrypted HDD 26Remove the solid-state hard drive 1 Remove the solid-state hard drive Remove the lock from the PCA Covers Identification and locationExternal panels, covers, and doors 1External panels, covers, and doors 31Remove the right-front cover and control-panel assembly 2 Right-front cover and control-panel assembly Enww Left cover Remove the rear cover Rear cover 36Remove the toner collection unit access door 2 Toner collection unit access door Enww 38Remove the right-rear cover Right-rear cover 39Right-rear cover ground spring Removal and replacement Reinstall the right-rear cover Remove the top cover Top cover Enww 42Remove the front-door assembly 1 Front-door assembly 44Remove the front-door assembly 3 Removal and replacement 45Remove the front-door assembly 4 46Remove the right-door assembly 1 Removal and replacement Right-door assembly 48Remove the right-door assembly 3 Disconnect two connectors callout 51Remove the right-door assembly 6 Main assemblies Formatter caseRemove the formatter case 53Remove the formatter case assembly 2 Remove the laser/scanner assembly Laser/scanner assembly 56Remove the laser/scanner assembly 3 Enww Remove the paper pickup assembly Paper pickup assembly Disconnect four connectors callout 61Remove the paper pickup assembly 4 Reinstall the paper pickup assembly 63Paper pickup assembly sensor flag correctly installed Reset the Media Sensor Value Installing a replacement paper pickup assemblyReset the New Registration Roller menu item Device Maintenance Service Service Access Code Enww Remove the registration sensor assembly Registration sensor assembly Enww Enww Remove the lifter-drive assembly Lifter-drive assembly Enww Enww ITB front guide assembly 75Remove the ITB front guide assembly 3 Enww 77Remove the ITB rear guide assembly ITB rear guide assembly Remove the residual toner full sensor Residual toner full sensor 79Remove the residual toner full sensor 2 80Remove the residual toner full sensor 3 Reinstall the residual toner full sensor Enww Remove the main drive assembly Main drive assembly 87Remove the main drive assembly 3 Removal and replacement 89Remove the main drive assembly 5 90Remove the main drive assembly 6 Removal and replacement 92Remove the main drive assembly 8 94Remove the main drive assembly 10 Removal and replacement 96Remove the main drive assembly 12 98Remove the main drive assembly 14 Removal and replacement 100Remove the main drive assembly 16 101Remove the main drive assembly 17 Removal and replacement 102Install the main drive assembly 1 Install the main drive assembly 104Install the main drive assembly 3 Removal and replacement See -103 Install the main drive assembly 2 of 8 on 108Install the main drive assembly 7 Removal and replacement 109Install the main drive assembly 8 Remove the fuser drive assembly Fuser drive assembly Disconnect two connectors callout Original fuser drive assembly Proceed to the next step Install a replacement fuser drive assembly Enww Remove the fuser gear assembly Fuser gear assembly 118Remove the fuser gear assembly 3 120Remove the fuser gear assembly 5 Removal and replacement 122Remove the fuser gear assembly 7 Enww 124Remove the fuser gear assembly 9 Original fuser gear assembly Proceed to the next step Install a replacement fuser gear assembly Enww Remove the delivery assembly Paper delivery assembly Reinstall the paper delivery assembly 129Remove the paper delivery assembly 2 Enww Remove the duplex-drive assembly Duplex drive assembly duplex models Remove three screws callout Remove the delivery drive assembly Delivery drive assembly simplex models Remove the residual-toner-feed assembly Residual-toner-feed assembly 138Remove the residual-toner-feed assembly 2 Remove the ITB motor ITB motor M1 140Remove the ITB motor 2 Remove the drum motor Drum motor M2 Remove the developing motor Developing motor M3 Remove the fuser motor Fuser motor M4 Remove the developing-disengagement motor Developing-disengagement motor M6 Remove the power-supply fan Power-supply fan FM1 Enww Enww Remove the fuser fan Fuser fan FM2 150Remove the fuser fan 3 Removal and replacement Enww Remove the formatter fan and ICB PCA Formatter fan FM3 and ICB PCA 154Remove the formatter fan 3 Enww Remove the DC controller PCA DC controller PCA Enww Remove the low-voltage power supply Enww 162Remove the low-voltage power supply 3 Enww Remove the imaging developing high-voltage power supply Imaging developing high-voltage power supply Remove the first transfer high-voltage power supply First transfer high-voltage power supply 166Reinstall the first transfer high-voltage power supply Remove the second transfer high-voltage power supply Second transfer high-voltage power supply 168Remove the second transfer high-voltage power supply 2 Remove the driver PCA Driver PCA 170Remove the driver PCA 2 Remove the power switch PCA Power switch PCA Remove the environmental sensor Environmental sensor 500 rear cover 500-sheet paper feeder assembly 175Remove the 1 x 500 left cover 2 500 left cover Enww 500 right-front cover 500 front-upper cover 500 right door 180Remove the 1 x 500 right door 3 Removal and replacement 181Remove the 1 x 500 right-lower cover 500 right-lower cover 500 pickup assembly 184Remove the 1 x 500 pickup assembly 3 Enww 187Remove the 1 x 500 lifter-drive assembly 2 500 lifter-drive assembly 500 pickup motor 188Remove the 1 x 500 pickup motor Removal and replacement 189Remove the 1 x 500 driver PCA 500 driver PCA 190Remove the 3 x 500 rear cover Removal and replacement 500-sheet paper feeder optional accessory 191Remove the 3 x 500 right and left cassette rails 500 right and left cassette rails 500 paper deck controller PCAs 194Remove the 3 x 500 paper deck lifter-drive assembly 2 500 paper deck lifter-drive assembly 500 paper deck pickup motor 196Remove the 3 x 500 front-lower cover 500 front-lower cover 500 left cover 199Remove the 3 x 500 right-corner cover 500 right-corner cover 500 front-upper cover 500 right-door assembly Enww 204Remove the 3 x 500 right-lower cover 500 right-lower cover 500 left-lower cover Remove the 3 x 500 rear-lower cover 500 rear-lower cover Remove the 3 x 500 paper deck pickup assembly 500 paper deck pickup assembly Enww Solve problems Solve problems checklist Solve problems checklist Menu map Current settings pagesAdministration Reports Configuration/Status Pages Print the current settings pages Retrieve Job From Device Memory menu Control panel menusSign In menu Retrieve Job From USB menu Supplies menu 3Retrieve Job From Device Memory menu4Supplies menu Enww Trays menu Trays menu Reports menu Administration menuGeneral Settings menu 7General Settings menu Enww Enww Enww Enww Print Settings menu Retrieve From USB Settings menuPrint Settings menu 8Retrieve From USB Settings menu Product supports 9Print Settings menuPrint Options menu 10Print Options menu Enww Display Settings menu Display Settings menu 12Manage Supplies menu Manage Supplies menu 13Manage Trays menu Manage Trays menu Network Settings menu 14Network Settings menu15Embedded Jetdirect Keep Embedded Jetdirect First level 16Troubleshooting menu Troubleshooting menu Backup/Restore menu Device Maintenance menu Calibration/Cleaning menu Calibration/Cleaning menuUSB Firmware Upgrade menu 17Backup/Restore menu Automatic Calibrations Disabled Enabled Service menu General topic Questions Troubleshooting processDetermine the problem source Pre-troubleshooting checklist Troubleshooting flowchart Troubleshooting flowchart Power subsystem Power-on checksPower-on troubleshooting overview Boot sequence Power-on timing approximate Understand lights on the formatter Tools for troubleshootingComponent diagnostics LED diagnostics Heartbeat LED Engine diagnostics Defeat the right-door opening/closing sensor PS15 Defeating interlocks Administration Troubleshooting Diagnostic Tests Disable cartridge check Engine test button Paper-path test 20Manual sensor diagnostic tests Sensor or switch name Sensor or switch numberManual sensor test Developer alienation sensor PS11 ITB alienation sensor Front-door opening/closing switch PS14 Right-door opening/closing sensor PS15 5Test the right-door opening/closing switch 1 Solve problems Enww TOP top-of-page sensor PS5 Fuser loop sensors 1 and 2 PS7 and PS8 Fuser pressure-release sensor PS9 Fuser output sensor PS6 Developer alienation sensor PS11 ITB alienation switch SW5 21Tray/Bin manual sensor test Tray/Bin manual sensor test Enww Tray 1 paper sensor PS2 Tray 2 paper present sensor PS1 Tray 2 paper surface sensor PS4 Tray 2 paper size switches SW7 and SW8 Tray 3 paper sensor SR3 Tray 3 paper surface sensor SR2 Tray 3 paper size sensors SW2 and SW3 Tray 3 feed sensor SR1 Tray 3 door opening/closing sensor SW1 Tray 4 feed sensor SR1 Tray 4 paper sensor SR3Tray 4 paper surface sensor SR2 Tray 4 paper size sensors SW2 and SW3 Tray 5 feed sensor SR81 Tray 5 paper sensor SR83Tray 5 paper surface sensor SR82 Tray 5 paper size sensors SW82 and SW83 Output-bin-full sensor PS10 Paper-path sensors test Component test special-mode test 22Paper-path sensors diagnostic testsPrint/stop test Component tests 23Component tests 1 DuplexerPickup Motor Switchback MotorFuser Contact/Alienation Drive TrayX Pickup Motor Additional component tests Full/half speed intake fan24Component tests 2 Formatter Fan Full speed intake fanSpeed controlled intake fan Component test Component tested Comments Fuser Fan Block diagrams Diagrams 26Optional paper feeder Tray 3 cross section Plug/jack locations Location of connectors DC controller connectionsDC controller connections 25DC controller connections 28Product connections 1 Product connections 29Product connections 2 30Product connections 3 31Product connections 4 32Product connections 5 33Product connections 6 34Paper feeder connections 35External component locations Locations of major components 36Major component locations 1 Main drive unit Lifter drive unit 37Major component locations 2 38Major component locations 3 39Motors, fans, and rollers component locations 40PCA component locations Timing chart 1 General timing charts 42General timing chart 2 Fuser General circuit diagram 44 General circuit diagram 2 Paper feeder general circuit diagram 1 X 46Paper deck general circuit diagram 3 X Print-quality-troubleshooting pages Administration Troubleshooting Print Quality PagesInternal print-quality test pages Yellow Green 50Black print-quality troubleshooting Diagnostics Enww Set up an auto cleaning Clean the paper pathProcess a cleaning Device Maintenance Calibration/Cleaning Configuration Configuration 51Configuration HP embedded Jetdirect Security Settings information Diagnostics menu Finding important information on the configuration pages26Important information on the configuration pages Accessories and internal storage Color-band test Repetitive image-defect ruler Print quality troubleshooting tools Calibrate the product Might not be available Sign In menu27Sign In menu Personal identification number PIN Retrieve Job From USB menu 29Retrieve Job From Device Memory menu Retrieve Job From Device Memory menu Settings Cartridge Prompt to Supplies menuSupplies menu 30Supplies menu Transfer Kit Very Low Stop Color/Black AutoMix Mostly Color Trays menu Blank Pages Auto Use another tray Enabled DisabledAlternative Letterhead Disabled Mode Enabled Size/Type Prompt Display Do not display 32Reports menu Administration menuReports menu 31Trays menu Other Pages Print Map 33General Settings menu General Settings menu Midtones Cyan Density Enww Sets the sensing option for Tray 1 for paper types using Sensing When ExpandedAdjust Paper Sense Mode Humidity Mode Normal High Paper Curl Mode Normal Optimize Normal Paper StandardLight Media Normal Line Voltage Normal Low Voltage Cleaning Control NormalEnvelope Control Normal Environment Normal Correct the problem When a backgroundWhen thin vertical When the other Moisture Control Normal Alternate Alternate Alternative 1 to Jam Recovery Auto Normal isMaximum is Name for Stored Held Timeout HourWeek Default Folder Quick Copy Job Off Restrict Color Enable Settings Calibration Retrieve From USB Settings menu Print Settings menuRetrieve From USB Settings menu 35Print Settings menu Font Pitch Range 0.44 Default =Append CR to LF Yes 36Print Options menu Default Custom Paper Inches DimensionDimension Range 5.00 Default = Print Options menu Millimeters Dimension Range 127 Default =Enable Edge to Edge Enabled Overrides Disabled Display Settings menu Status menu to Supply Settings Black Cartridge Very Low StopManage Supplies menu 38Manage Supplies menu Notifies you when Color/Black Mix Auto Mostly Color Pages Mostly Black Manage Trays menu 39Manage Trays menuFirst level Values Size/Type Prompt Display Use another tray EnabledAlternative Letterhead Mode Disabled First level Values Description Manually Feed Prompt Always First level Values Description Blank Pages Auto Network Settings menu Network Settings menuFirst level Values Description Timeout Release Default IP Auto IPMethod Release and Dhcp Renew Xxx.xxx.xx Secondary 0.0 IPv6 Settings EnableAddress Manual Enable Settings Off Router Router Specified Policy RouterRouter Unavailable If a 00080 Idle Timeout The timeHttps Optional Access 802.1x Reset Diagnostics Embedded LAN HW Test Yes TestHttp Test Yes Execution Data Path YesSelect All Yes Tests 00000 127.0.0.1 Dest IPv6Print Results Yes Ping Results Packets Sent Ping Yes Progress Enww 42Troubleshooting menu Troubleshooting menu Number SensorsPaper Path Test Print Test Test Duplex Path Off Sensor Test Repeat option Diagnostic Data Repeat OffRetrieve Export to USB Include Crash Off Cleanup Debug OffDebug Information File Backups Device Maintenance menuBackup/Restore menu 43Backup/Restore menu Cleaning Interval setting Calibration/Cleaning menu 44Calibration/Cleaning menu USB Firmware Upgrade menu Service menu Cycle Counts Mono Cycle CountsRefurbish Cycle Roller Cold Reset Paper LetterGlass Cleaning New Registration Yes Label missing 10.0X.Y0 Supply memory errorMemory error Description 10.23.50 10.22.5010.22.51 10.22.52 10.23.51 10.23.52Printing past very low 10.XX.34 Used supply in use 10.XX.40 Genuine HP supplies installed 10.XX.70 Printing past very low 10.XX.41 Unsupported supply in use 10.YY.15 Install supply 10.YY.25 Wrong cartridge in color slotFuser kit 10.31.15 10.YY.35 Incompatible supply 13.D3.DZ YY Internal clock error13.00.00 13.A3.FF 13.WX.FF 13.WX.EE 13.WX.YZ Fuser area jam 13.WX.YZ Fuser wrap jam 13.WX.YZ Jam in lower right door 13.WX.YZ Jam below control panel 13.WX.YZ Jam in right door 13.WX.YZ Jam in middle right door 13.WX.YZ Jam in Tray Insufficient memory To continue, press OK Too complex32.1C.XX Enww Recommended action Enww Enww Embedded I/O buffer overflow To continue, press OK Unsupported USB accessory detected To continue, press OK32.21.00 USB I/O buffer overflow To continue, press OK Error Embedded I/O bad transmission To continue, press OKYZ Unexpected size in tray LBP OHT YZ Unexpected type in tray LBP OHT YZ Error To continue, press OK Enww 47.02.XX 42.XX.YY47.00.XX 47.01.XX 47.05.00 47.WX.YZ Printer calibration error To continue, press OK47.03.XX 47.04.XX 47.FC.23 Recommended action = 1 or W = 50.WX.YZ Fuser error To continue, turn off then on Enww = B = a 52.XX.00 Error To continue, turn off then on YY Error 54.01.05 54.XX.YY ErrorRecommended action 54.00.03 54.00.06 or 54.00.14 or 54.0X.0D or 54.0X.0E 54.11.05 or54.0X.07 54.0X.0B or 54.0X.0C YY DC controller error To continue, turn off then on Recommended action 57.00.01 55.0X.YY DC controller error To continue, turn off then onYY Error To continue, turn off then on 57.00.0Y Error To continue, turn off then on 59.00.90 or 59.00.A0 57.00.0257.00.03 Recommended action 59.00.30 or 59.06.50 or 59.07.50 or 59.0X.50 Error To continue, turn off then on59.00.F0 Recommended action 59.05.50 59.0X.60 Error To continue, turn off then on 59.0X.70 Error To continue, turn off then on59.0X.80 Error To continue, turn off then on Recommended action 60.00.02 60.00.0Y Tray Y lifting errorRecommended action 50.05.80 50.06.80 or 50.07.80 or 60.00.05 or 61.00.01 Error To continue, turn off then on 80.0X.YY Embedded JetDirect errorNo system To continue, turn off then on Enww Corrupt data in job data volume Corrupt data in firmware volumeCorrupt data in solutions volume Corrupt data in configuration volume Upgrade not performed file is corrupt Upgrade not performed timeout during receiveUpgrade not performed error writing to disk Upgrade not performed error reading upgrade Upgrade not performed the file is invalid Upgrade canceled by user 99.00.2X Unknown disk Unsupported disk Incorrect disk Disk data errorNo disk data installed Disk is not bootable please download firmware Supply low or Supplies low 99.XX.YYBinname Full Remove all paper from bin Supply almost full Supplyvery low or Supplies very low Tray X lifting File System is not initialized File System device failure To clear, press OKFile System file operation failed To clear, press OK File System file system is full To clear, press OK Bad optional tray connection Calibration reset pendingCanceling Canceling... jobname Checking paper path Cleaning do not grab paperCleaning Checking engine Close lower right door Clearing event logClearing paper path Close front door Cooling device Close middle right doorClose right door Close upper right door For help press ? EIO X disk not functional Creating cleaningData received To print last page, press OK EIO X disk initializing Expected drive missing HP Secure Hard Drive disabledEIO X disk spinning up Event log is empty Incompatible supply Incompatible suppliesInitializing Install supply Install supply Close rear doorInstall Fuser Unit Install supplies Install Transfer UnitInternal disk not functional Load Tray X Type, Size Internal disk spinning up Loading program XX Do not power off Load Tray X Type, Size To use another tray, press OKManually feed Type, Size Moving solenoid and motor No job to cancelManually feed Type, Size To use another tray, press OK Moving solenoid Please wait PausedPerforming Color Band Test Performing Paper Path Test Printing Demo Printing ConfigurationPrinting Diagnostics Printing Color Usage Log Printing Help Printing File DirectoryPrinting Font List Printing Fuser Test Printing stopped Printing PQ TroubleshootingPrinting Registration Printing RGB Samples Processing duplex job Do not grab paper until job completes Processing... filenameProcessing... copy X of Y Remove at least one print cartridge ReadyReady IP Address Remove all print cartridges Replace supply Replace supplies Restore Factory Settings Size mismatch in Tray Restricted from printing in colorRotating color motor Rotating motor Sleep mode on Supplies in wrong positionsTray X empty Type, Size Tray X open Troubleshooting Tray X overfilledType mismatch Tray Unsupported drive installed To continue, press OK Unsupported tray configuration Unsupported USB accessory detected Remove USB accessoryUSB accessory not functional Wrong cartridge in color slot 53Sample event log Event-log messages Print an event log Print the event log from the Administration menuPrint the event log from the Service menu View an event log from the Administration menu Clear an event log Viewing the event log from the Service menu Product is jammed Cause Solution Clear jamsCommon causes of jams 54Jam locations Jam locations 46Paper path jam sensors 500-sheet feeder use a SR1 tray feed sensor Jam event code Jammed paper location 47Event codes for jams Fuser modes for jam event codes Z Enww Clear jams in the upper-right door Enww Clear jams in the lower-right door Clear jams in Tray Enww Clear jams from Tray 2, Tray 3, or an optional tray Clear jams in the output bin area Jam causes and solutions Jams in the output binJams in the fuser and transfer area Jams in the duplex area duplex models only 51Causes and solutions for fuser delivery stationary jams52Causes and solutions for duplexing reverse jams 53Causes and solutions for duplex repick jams 54Causes and solutions for residual media jams 55Causes and solutions for pickup delay jam 1 tray pickupJams in Tray 1, Tray 2 and internal paper path Door assembly. See Right-door assembly on 56Causes and solutions for pickup delay jams Tray Causes and solutions for residual media jams 57Causes and solutions for pickup stationary jams Jams in Tray 3, 4, 5, 58Causes and solutions for residual media jams Replace any defective parts Change jam recovery Set the jam recovery featureAdministration General Settings Jam Recovery Product feeds multiple sheets Solve paper-handling problemsProduct feeds multiple sheets Cause Solution Product feeds incorrect page size Cause Solution Paper does not feed automatically Product pulls from incorrect tray Cause SolutionPaper does not feed automatically Cause Solution Product pulls from incorrect tray Paper does not feed from Tray 2, 3, 4, 5, or Cause Solution Transparencies or glossy paper will not feed Cause SolutionTransparencies or glossy paper will not feed Output is curled or wrinkled Cause Solution Envelopes jam or will not feed in the productOutput is curled or wrinkled Product will not duplex or duplexes incorrectly Or rough surface media 61MP modes under the Adjust Paper Types sub menuSet to Up to resolve print-quality issues caused by poor Use manual print modes 62MP modes under the Optimize submenu Humidity Mode Media Temp Print quality examples Solve image-quality problems Problem Sample Cause Solution Execute the Clean Laser Glass Item in the Calibration/CleaningMaintenance menu Defective Power-supply Enww Cleaning kit CC468-67919 is Clean the product Clean the paper pathSet up an auto cleaning Solve performance problems Problem Cause SolutionSupplies very low message is Problem Solution Solve connectivity problemsSolve direct-connect problems Solve network problems Service menu Service mode functions Automatic Calibrations Test Support Continuous Print from Product resets Restore factory-set defaultsRestore factory-set defaults values Print Clean Disk and Partial Clean functionsPartial Clean Active and repository firmware locations Execute a Partial Clean Clean DiskCharacteristics of a Partial Clean Reasons for performing Partial Clean Execute a Clean Disk Reasons for performing Clean Disk 63Preboot menu options 1 Preboot menu optionsAccess the Preboot menu Cold reset using the Preboot menu Password Clean DiskPartial Clean Password Clear 64Preboot menu options 2 65Preboot menu options 3 Disk DeviceExternal 66Preboot menu options 4 67Preboot menu options 5 68Preboot menu options 5 Embedded Web Server Product updatesDetermine the installed revision of firmware Perform a firmware upgrade USB storage device Preboot menu USB storage device control-panel menu Enww Parts and diagrams Order parts by authorized service providers Order parts, accessories, and supplies1Order parts, accessories, and supplies Description Part number Customer self repair partsSupplies part numbers 3Supplies part numbers Enww Part number CSR level Solid state drive kit CE707-67901 Service replacement parts Fuser drive unit CE707-67904 4Accessories part numbers Accessories part numbers How to use the parts lists and diagrams Assembly locations 1External covers, panels, and doors External covers, panels, and doors Description Part number Qty External covers, panels, and doors Simplex Model Right door assembly Right door assembly 3Internal components 1 Internal components 1 7Internal components 1 4Internal components 2 Internal components 2 8Internal components 2 Duplex Model Internal components 3 9Internal components 3 6Internal components 4 Internal components 4 10Internal components 4 7Internal components 5 Internal components 5 11Internal components 5 8Internal components 6 Internal components 6 12Internal components 6 9Internal components 7 Internal components 7 13Internal components 7 10Internal components 8 Internal components 8 14Internal components 8 11Internal components 9 Internal components 9 15Internal components 9 1x250 cassette 121x250 cassette Parts and diagrams Description Part number Qty Cassette CE710-67906 1x250 cassette 13Paper pick-up assembly Paper pick-up assembly Paper pick-up assembly 14Paper delivery assembly Parts and diagrams Paper delivery assembly Paper delivery assembly 15 PCAs Printed circuit assemblies PCAs 1x500PF external components 1x500 paper feeder 1x500PF external components 171x500PF internal components 1x500PF internal components 1x500PF internal components 18 1x500PF PCA 1x500PF PCA 22 1x500PF PCA 3x500PF external components 3x500 paper feeder 3x500PF external components 20 3x500PF internal components 3x500PF internal components 3x500PF internal components 3x500PF cassette 213x500PF cassette Parts and diagrams Description Part number Qty Cassette 3x500PF RM1-6942-000CN 3x500PF cassette 22 3x500PF PCAs 3x500PF PCAs 263x500PF PCAs 27Alphabetical parts list Alphabetical parts list Internal components 3 Internal components 2 PCAs on 3x500PF PCAs on Gear, 25T, duplex model RU6-0772-000CN Guide, slide RC2-7203-000CN Imaging high-voltage PCA RM1-6800-000CN Lifter plate assembly, Tray RM1-6043-030CN Paper delivery assembly Rail, cassette, right 3x500PF RL1-1390-000CN Sensor, right door WG8-5696-000CN Spring, tension, front RU6-2727-000CN Numerical parts list 28Numerical parts listPart number Description RC2-6547-000CN Guide, fuser, rear RC2-6650-000CN Cover, main cross-member cable RC2-6715-000CN Hinge, front cover, right RC2-6842-000CN Guide, cable, right RC2-7201-000CN Slider, push RC2-9331-000CN Cover, left 1x500PF RK2-2276-000CN Fan, power supply RM1-6012-000CN Waste toner cover assembly RM1-6742-000CN Driver PCA duplex model RM1-6944-000CN Paper pick-up assembly 1x500PF RM1-7914-060CN Gear assembly, fuser RU6-2744-000CN Spring, tension, rear Enww Service and support Hewlett-Packard limited warranty statement Enww Enww Data stored on the print cartridge End User License Agreement Transfer Customer self-repair warranty service Customer support Enww Product specifications Environmental condition Recommended Allowed Physical specificationsTable B-1Product dimensions Product Height Depth Width Weight Regulatory information FCC regulations Environmental product stewardship program Return and recycling instructions United States and Puerto RicoNon-U.S. returns Paper Material restrictionsHP Color LaserJet Enterprise CP5520 Printer Series Enww Declaration of Conformity Boise, Idaho USA OctoberFor regulatory topics only Non-volatile memory Certificate of VolatilityTypes of memory Volatile memory Power cord statement Japan Safety statementsLaser safety Vcci statement Japan Power cord instructions Varoitus Luokan 1 laserlaite Varo GS statement Germany Accessories Symbols/Numerics LED Msds Recycling Quality Sensor SW1 483 Supplies menu, control panel 258 Support Online 639 Page CE707-90935* *CE707-90935