HP Enterprise CP5525 manual Troubleshooting flowchart

Table 3-19	Troubleshooting flowchart
1		Is the product on and does a readable		Follow the power-on troubleshooting checks. See Power subsystem
Power on		message display?		on page 282.
		Yes	No	After the control panel display is functional, see step 2.
2		Does the message Ready display on the		If an error message displays, see Interpret control-panel messages,
Control panel		control panel?		status-alert messages, and event code errors on page 411.
messages		Yes	No	After the errors have been corrected, go to step 3.
3		Open the Troubleshooting menu and print		If the event log does not print, see Print an event log
Event log		an event log to see the history of errors with		on page 493.
		this product.		If paper jams inside the product, see Clear jams on page 495.
		Does the event log print?		If error messages display on the control panel when you try to print
		Yes	No	an event log, see Print an event log on page 493.
				After successfully printing and evaluating the event log, see step 4.
4		Open the Reports menu and print the		If accessories that are installed are not listed on the configuration
Information		configuration pages to verify that all the		page, remove the accessory and reinstall it.
		accessories are installed.
pages				After evaluating the configuration pages, see step 5.
		Are all the accessories installed?
		Yes	No
5		Does the print quality meet the customer's		Compare the images with the sample defects in the image defect
Image quality		requirements?		tables. See Print quality examples on page 524.
		Yes	No	After the print quality is acceptable, see step 6.
6		Can the customer print successfully from the		Verify that all I/O cables are connected correctly and that a valid
Interface		host computer?		IP address is listed on the Jetdirect configuration page.
		Yes. This is the end of	No	If error messages display on the control panel, see Print an event
		the troubleshooting		log on page 493.
		process.		When the customer can print from the host computer, this is the
				end of the troubleshooting process.

ENWW Troubleshooting process 281