HP Enterprise CP5525 manual 57Causes and solutions for pickup stationary jams

Table 3-57Causes and solutions for pickup stationary jams

Cause	Solution
Multiple feed of media	Replace any worn or deformed parts (tray separation pad, tray feed roller, MP
	tray pickup roller or MP tray separation pad).
	Check the separation pad and MP tray separation pad to see if they are firmly
	seated and coupled with the torque limiter.
	Replace the separation pad and feed roller for the associated tray.
	If the MP tray pickup roller if defective, replace the roller. See Pickup roller
	(Tray 1) on page 94. If the MP tray separation pad is defective, replace the
	separation pad assembly. See Separation pad (Tray 1) on page 95.
The secondary transfer roller is not set	Place the secondary-transfer-roller unit in the correct position.
correctly.
The secondary-transfer roller is worn or	Replace the secondary-transfer-roller assembly. See Secondary transfer roller
deformed.	on page 101.
Poor contact of the drum drive connector	Reconnect the connectors of the ITB motor (J517) and the DC controller PCA
	(J81).
The drum motor is defective.	Execute the drum motor driving test in the component test (see Component tests
	on page 314). If the motor is defective, replace the motor.
The ITB does not rotate smoothly.	Replace the ITB. See Intermediate transfer belt (ITB) on page 102.
The TOP sensor lever is incorrectly positioned	Check the sensor lever to make sure it is correctly positioned . If it is damaged,
or damaged	replace the registration sensor assembly. See Registration sensor assembly
	on page 142.
Poor contact of the TOP sensor connector	Reconnect the connector J122 on the DC controller PCA.
The TOP sensor is defective.	Run the manual sensor test to verify that the TOP sensor (PS5) is functioning
	properly. See TOP (top-of-page) sensor (PS5) on page 294 for information. If it
	is not, replace the registration sensor assembly. See Registration sensor
	assembly on page 142.

Table 3-58	Causes and solutions for residual media jams
Cause	Solution

A piece of paper remains at the sensor detecting the jam.

Make sure that all paper, including small bits of paper, are removed from the product when a jam is removed.

512 Chapter 3 Solve problems ENWW