Interpret control-panel messages, status-alert messages, and event code errors

The control-panel messages indicate the current product status or situations that might require action.

Control-panel messages appear temporarily and might require that you acknowledge the message by pressing the OK button to resume printing or by pressing the Stop button to cancel the job. With certain messages, the job might not finish printing or the print quality might be affected. If the message is related to printing and the auto-continue feature is on, the product will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement.

For some messages, restarting the product might fix the problem. If a critical error persists, the product might require service.

10.0X.Y0 Supply memory error

Description

The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.

Memory error

10.00.00 (event code) Black print cartridge

10.01.00 (event code) Cyan print cartridge

10.02.00 (event code) Magenta print cartridge

10.03.00 (event code) Yellow print cartridge

E-label missing

10.00.10 (event code) Black print cartridge

10.01.10 (event code) Cyan print cartridge

10.021.10 (event code) Magenta print cartridge

10.03.10 (event code)

ENWW

Tools for troubleshooting 411

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HP Enterprise CP5525 manual 10.0X.Y0 Supply memory error, Description, Memory error, Label missing