HP Enterprise CP5525 manual Problem Sample Cause Solution

Problem	Sample	Cause	Solution
Print is light or faded on entire		Poor contacts exist on the ITB	Clean the grounding contacts. If the
page.		unit and the product	problem remains after cleaning,
		grounding unit.	check the contacts for damage.
			Replace any deformed or damaged
			parts.
		Poor secondary transfer	Clean the contacts. If the problem
		contacts exist on the	remains after cleaning, check the
		secondary transfer roller and	contacts for damage. Replace any
		the ITB.	deformed or damaged parts.
Print is light or faded in a		Poor primary transfer bias	Clean the contacts of the color that
particular color.		contacts on the ITB unit and	produces the light print. If the
		product.	problem remains after cleaning,
			check the contacts for damage.
		Poor primary charging bias
			Replace any deformed or damaged
		contacts with the print	parts.
		cartridge and product.
		Poor developing bias contacts
		with the print cartridge and
		product.

Image is too dark.

The registration density (RD)	Replace the RD sensor.
sensor is defective.

Page is blank.

The imaging high-voltage	Replace the imaging high-voltage
power-supply is defective (no	power-supply .
developing bias output).

The page is all black or a solid color.

Poor contact exists in the primary charging bias or developing bias contacts between the print cartridge and the product.

Clean each contact of the color that produces the all black or solid color. If the problem remains after cleaning, check the contacts for damage. Replace any deformed or damaged parts. Replace the affected print cartridge.

ENWW Solve image-quality problems 525