HP Enterprise CP5525 manual 61.00.01, 60.00.05 or

Media input Tray 3 lift-up motor (M2) failure or media input Tray 4 lift-up motor (M2) failure

1.Use the Tray 3 paper surface sensor (SR2) or Tray 4 paper surface sensor (SR2) test in the Tray/ Bin manual sensor test to verify that the sensor is properly functioning. If it is not, replace the lifter drive assembly.

NOTE: Both the Tray 3 and Tray 4 paper surface sensors are designated as SR2. The first one listed in the Tray/Bin manual test is Tray 3, the second one listed is for Tray 4.

2.Open and close Tray 3 or Tray 4 and listen at the back of the product for the sound of the lifer motor (M2) operating. If it does not operate, replace the lifter drive assembly.

NOTE: Both the Tray 3 and Tray 4 lifter motors are designated as M2. Listen for the appropriate motor to operate.

3.If the product has been serviced, check the connector (J2003) on the paper feeder controller PCA, the intermediate connector (J702) and the connector (J2006) on the paper feeder controller PCA.

TIP: Check the connector (J2006) on the paper feeder controller PCA associated with the tray.

4.If the error persists, replace the cassette tray.

60.00.05 or 60.00.05

Media input Tray 5 lift-up motor (M82) failure or media input Tray 6 lift-up motor (M92) failure

1.Use the Tray 5 paper surface sensor (SR82) or Tray 6 paper surface sensor (SR92) test in the Tray/Bin manual sensor test to verify that the sensor is properly functioning. If it is not, replace the lifter drive assembly.

2.Open and close Tray 5 or Tray 6 and listen at the back of the product for the sound of the lifer motor (M82 or M92) operating. If it does not operate, replace the lifter drive assembly.

3.If the product has been serviced, check the connector (J2003) on the paper feeder controller PCA, the intermediate connector (J702) and the connector (J2006) on the paper feeder controller PCA.

TIP: Check the connector (J2006) on the paper feeder controller PCA associated with the tray.

4.If the error persists, replace the cassette tray.

61.00.01

Description

Color table read failure

Recommended action

Turn the product off, and then on.

If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade.

If the firmware upgrade does not resolve the problem, replace the hard disk.

ENWW Tools for troubleshooting 451