HP Enterprise CP5525 manual Solve paper-handling problems, Product feeds multiple sheets

Solve paper-handling problems

Product feeds multiple sheets

Product feeds multiple sheets

Cause	Solution
The input tray is overfilled. Open the tray and verify that the	Remove excess paper from the input tray.
paper stack is below the maximum stack height mark.
Print paper is sticking together.	Remove paper, flex it, rotate it 180 degrees or flip it over,
	and then reload it into the tray.
	NOTE: Do not fan paper. Fanning can cause static
	electricity, which can cause paper to stick together.
Paper does not meet the specifications for this product.	Use only paper that meets HP paper specifications for this
	product.
Trays are not properly adjusted.	Make sure that the paper guides match the size of paper
	being used.
Tray 2 feeds multiple sheets.	Make sure Tray 2 is not overfilled. Open the tray and verify
	that the paper stack is below the maximum stack height mark.
	Remove paper from Tray 2 to avoid jams.

Product feeds incorrect page size

Product feeds incorrect page size

Cause	Solution
The correct size paper is not loaded in the tray.	Load the correct size paper in the tray.
The correct size paper is not selected in the software program	Confirm that the settings in the software program and printer
or printer driver.	driver are correct, because the software program settings
	override the printer driver and control panel settings, and the
	printer driver settings override the control panel settings.
The correct size paper for the tray is not selected in the	From the control panel, select the correct size paper for the
product control panel.	tray.
The paper size is not configured correctly for the tray.	Print a configuration page or use the control panel to
	determine the paper size for which the tray is configured.
The guides in the tray are not against the paper.	Verify that the paper guides are touching the paper.

516 Chapter 3 Solve problems ENWW