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HP Enterprise CP5525 manual Xiii

Models: Enterprise CP5525

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DC controller connections	322
Product connections	324
Locations of major components	331
General timing charts	338
General circuit diagram	340
Internal print-quality test pages	344
Print-quality-troubleshooting pages	344
Diagnostics page	347
Clean the paper path	349
Set up an auto cleaning page	349
Configuration page	350
Configuration page	350
HP embedded Jetdirect page	352
Finding important information on the configuration pages	353
Color-band test	354
Print quality troubleshooting tools	355
Repetitive image-defect ruler	355
Calibrate the product	356
Control panel menus	356
Sign In menu	357
Retrieve Job From USB menu	358
Retrieve Job From Device Memory menu	359
Supplies menu	360
Trays menu	363
Administration menu	365
Reports menu	365
General Settings menu	367
Retrieve From USB Settings menu	380
Print Settings menu	380
Print Options menu	382
Display Settings menu	384
Manage Supplies menu	385
Manage Trays menu	388
Network Settings menu	391
Troubleshooting menu	401
Device Maintenance menu	406
Backup/Restore menu	406
Calibration/Cleaning menu	407
USB Firmware Upgrade menu	408
Service menu	409
Interpret control-panel messages, status-alert messages, and event code errors	411
ENWW	xiii

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HP Enterprise CP5525 manual Xiii

Contents

HP Color Laserjet Enterprise CP5520 Page HP Color LaserJet Enterprise CP5520 Printer Series Trademark Credits Copyright and LicenseConventions used in this guide Conventions used in this guide Table of contents Enww Removal and replacement 101 Enww Solve problems 253 Enww 294 Xiii 414 Enww 459 Xvii 480 Xix Parts and diagrams 551 Appendix a Service and support 631 Appendix B Product specifications 641Appendix C Regulatory information 643 Index 655 Theory of operation Product block diagram Basic operationMajor product systems Name Timing Purpose Sequence of operationNormal sequence of operation 1Sequence of operationPrint Formatter-control system Sleep modeFirmware Input/outputMemory PJL overviewControl panel PML2Engine-control system Engine-control systemDC controller 3DC controller diagramComponent type Abbreviation Name 2Electrical componentsEnww Motors MotorsDescription Components driven Failure Detection MotorsDescription Area cooled Type Speed FansTH4 Fuser Heater Fuser-control circuit7Fuser-heater control circuit Fuser temperature controlFuser protective function Fuser failure detection SW1 Low-voltage power supplyEnww Overcurrent/overvoltage protection 9High-voltage power supply High-voltage power supplyEnww 10Laser/scanner system Laser scanner systemLaser failure detection Electrophotographic process Image-formation system12Electrophotographic process drive system 13Image formation process Image formation processLatent-image formation block Pre-exposurePrimary charging 16Laser beam exposure Laser beam exposure17 Developing Developing blockTransfer block Primary transferSecondary transfer Separation Fusing blockDrum cleaning block ITB cleaning blockPrint cartridges 24Print cartridge block diagramCartridge life detection Memory tagCartridge presence detection Toner level detection25Developing unit engagement and disengagement control ITB ITB unitPrimary transfer roller engagement and disengagement control ITB unit presence detection ITB cleaning mechanismSW6 ITB Calibration29Color-misregistration control Color-misregistration controlImage halftone control Dhalf Environment change controlImage stabilization control Image density control Dmax30Pickup, feed, and delivery system Pickup, feed, and delivery system31Pickup, feed, and delivery system blocks Photo sensors and switches product Photo sensorsDescription Motors and solenoids Pickup and feed block6Motors and solenoids paper path 34Tray 2 cassette pickup operation Tray 2 cassette pickup35Tray 2 cassette multiple-feed prevention Tray 2 cassette multiple-feed preventionEnww Tray 2 cassette lift-up operation 36Tary 2 cassette lift-up operation Cassette media-presence detection Tray 1 MP tray paper pickupSL2 Tray 1 MP tray last-paper detection39Tray 1 MP tray last-paper detection Paper feed40 Paper feed 41Skew-feed prevention Skew-feed preventionMedia detection sensor types Media detectionLoop control Fusing and delivery blockAuto Sense mode Print mode Media Speed Sensor Detection Feed-speed control42 Loop control Pressure roller pressurization and depressurization control 44Output bin full detection Output bin full detectionDuplex reverse and duplex feed control Duplex block duplex models onlySL3 Duplex operationPrint modes, duplex operation Paper size Duplexing media feed modePrint mode Duplex print Paper sizes, duplex operationProduct detects the following jams Jam detectionAfter the TOP sensor detects the trailing edge 48Paper-feeder paper path Paper feederPaper-feeder motors 10Paper-feeder motorsMotor Driving part Failure detection Paper-feeder paper pickup and feed 11Paper-feeder electrical componentsComponent type Abbreviation Description Paper-feeder cassette lift operation SR3 Paper-feeder jam detection543X500-sheet paper deck Optional 3X500-sheet paper deckComponent Description 3X500-sheet paper deck133X500-sheet paper deck Motor control 14Paper deck motorsComponent Component driven Failure Detection Component Signal Pickup-and-feed operation15Pickup-and-feed operation Paper Deck Cassette 3 Pickup Motor Control Cassette lift-up operation 58Cassette lift-up operation 59Jam detection Enww Removal and replacement Removal and replacement strategy IntroductionElectrostatic discharge 1Phillips and pozidrive screwdriver comparison Required toolsPost-service test Service approachBefore performing service After performing serviceReplace print cartridges Removal and replacement proceduresEnww Enww Close the front door Removal and replacement 3Remove the toner-collection unit 2 Toner-collection unitEnww Reset the New Fuser Kit setting at the control panel Administration Manage Supplies Reset Supplies New Fuser KitFuser Pickup roller Tray 7Remove the pickup roller Tray 1 2 Removal and replacementSeparation pad Tray Insert the tool under the separation pad 13Remove the separation roller assembly Tray 2 2 Separation roller assembly TrayOpen Tray Open the right-door assembly 15Remove the 1 x 500 or 3 x 500 rollers 1 Enww Secondary transfer roller Intermediate transfer belt ITB Enww Reset the New Transfer Kit setting at the control panel 21Remove the formatter 1 Formatter PCAEnww Hard Drive Before proceeding, remove the following componentsIdentify the hard drive type Remove the encrypted HDD 26Remove the solid-state hard drive 1 Remove the solid-state hard driveRemove the lock from the PCA Covers Identification and locationExternal panels, covers, and doors 1External panels, covers, and doors 31Remove the right-front cover and control-panel assembly 2 Right-front cover and control-panel assemblyEnww Left cover Remove the rear cover Rear cover36Remove the toner collection unit access door 2 Toner collection unit access doorEnww 38Remove the right-rear cover Right-rear cover39Right-rear cover ground spring Removal and replacement Reinstall the right-rear coverRemove the top cover Top coverEnww 42Remove the front-door assembly 1 Front-door assembly44Remove the front-door assembly 3 Removal and replacement 45Remove the front-door assembly 4 46Remove the right-door assembly 1 Removal and replacement Right-door assembly48Remove the right-door assembly 3 Disconnect two connectors callout 51Remove the right-door assembly 6 Main assemblies Formatter caseRemove the formatter case 53Remove the formatter case assembly 2 Remove the laser/scanner assembly Laser/scanner assembly56Remove the laser/scanner assembly 3 Enww Remove the paper pickup assembly Paper pickup assemblyDisconnect four connectors callout 61Remove the paper pickup assembly 4 Reinstall the paper pickup assembly 63Paper pickup assembly sensor flag correctly installed Reset the Media Sensor Value Installing a replacement paper pickup assemblyReset the New Registration Roller menu item Device Maintenance Service Service Access CodeEnww Remove the registration sensor assembly Registration sensor assemblyEnww Enww Remove the lifter-drive assembly Lifter-drive assemblyEnww Enww ITB front guide assembly 75Remove the ITB front guide assembly 3 Enww 77Remove the ITB rear guide assembly ITB rear guide assemblyRemove the residual toner full sensor Residual toner full sensor79Remove the residual toner full sensor 2 80Remove the residual toner full sensor 3 Reinstall the residual toner full sensor Enww Remove the main drive assembly Main drive assembly87Remove the main drive assembly 3 Removal and replacement 89Remove the main drive assembly 5 90Remove the main drive assembly 6 Removal and replacement 92Remove the main drive assembly 8 94Remove the main drive assembly 10 Removal and replacement 96Remove the main drive assembly 12 98Remove the main drive assembly 14 Removal and replacement 100Remove the main drive assembly 16 101Remove the main drive assembly 17 Removal and replacement 102Install the main drive assembly 1 Install the main drive assembly104Install the main drive assembly 3 Removal and replacement See -103 Install the main drive assembly 2 of 8 on 108Install the main drive assembly 7 Removal and replacement 109Install the main drive assembly 8 Remove the fuser drive assembly Fuser drive assemblyDisconnect two connectors callout Original fuser drive assembly Proceed to the next step Install a replacement fuser drive assemblyEnww Remove the fuser gear assembly Fuser gear assembly118Remove the fuser gear assembly 3 120Remove the fuser gear assembly 5 Removal and replacement 122Remove the fuser gear assembly 7 Enww 124Remove the fuser gear assembly 9 Original fuser gear assembly Proceed to the next step Install a replacement fuser gear assemblyEnww Remove the delivery assembly Paper delivery assemblyReinstall the paper delivery assembly 129Remove the paper delivery assembly 2Enww Remove the duplex-drive assembly Duplex drive assembly duplex modelsRemove three screws callout Remove the delivery drive assembly Delivery drive assembly simplex modelsRemove the residual-toner-feed assembly Residual-toner-feed assembly138Remove the residual-toner-feed assembly 2 Remove the ITB motor ITB motor M1140Remove the ITB motor 2 Remove the drum motor Drum motor M2Remove the developing motor Developing motor M3Remove the fuser motor Fuser motor M4Remove the developing-disengagement motor Developing-disengagement motor M6Remove the power-supply fan Power-supply fan FM1Enww Enww Remove the fuser fan Fuser fan FM2150Remove the fuser fan 3 Removal and replacement Enww Remove the formatter fan and ICB PCA Formatter fan FM3 and ICB PCA154Remove the formatter fan 3 Enww Remove the DC controller PCA DC controller PCAEnww Remove the low-voltage power supply Enww 162Remove the low-voltage power supply 3 Enww Remove the imaging developing high-voltage power supply Imaging developing high-voltage power supplyRemove the first transfer high-voltage power supply First transfer high-voltage power supply166Reinstall the first transfer high-voltage power supply Remove the second transfer high-voltage power supply Second transfer high-voltage power supply168Remove the second transfer high-voltage power supply 2 Remove the driver PCA Driver PCA170Remove the driver PCA 2 Remove the power switch PCA Power switch PCARemove the environmental sensor Environmental sensor500 rear cover 500-sheet paper feeder assembly175Remove the 1 x 500 left cover 2 500 left coverEnww 500 right-front cover 500 front-upper cover 500 right door 180Remove the 1 x 500 right door 3 Removal and replacement 181Remove the 1 x 500 right-lower cover 500 right-lower cover500 pickup assembly 184Remove the 1 x 500 pickup assembly 3 Enww 187Remove the 1 x 500 lifter-drive assembly 2 500 lifter-drive assembly500 pickup motor 188Remove the 1 x 500 pickup motor Removal and replacement189Remove the 1 x 500 driver PCA 500 driver PCA190Remove the 3 x 500 rear cover Removal and replacement 500-sheet paper feeder optional accessory191Remove the 3 x 500 right and left cassette rails 500 right and left cassette rails500 paper deck controller PCAs 194Remove the 3 x 500 paper deck lifter-drive assembly 2 500 paper deck lifter-drive assembly500 paper deck pickup motor 196Remove the 3 x 500 front-lower cover 500 front-lower cover500 left cover 199Remove the 3 x 500 right-corner cover 500 right-corner cover500 front-upper cover 500 right-door assembly Enww 204Remove the 3 x 500 right-lower cover 500 right-lower cover 500 left-lower cover Remove the 3 x 500 rear-lower cover 500 rear-lower coverRemove the 3 x 500 paper deck pickup assembly 500 paper deck pickup assemblyEnww Solve problems Solve problems checklist Solve problems checklist Menu map Current settings pagesAdministration Reports Configuration/Status Pages Print the current settings pagesRetrieve Job From Device Memory menu Control panel menusSign In menu Retrieve Job From USB menuSupplies menu 3Retrieve Job From Device Memory menu4Supplies menu Enww Trays menu Trays menuReports menu Administration menuGeneral Settings menu 7General Settings menuEnww Enww Enww Enww Print Settings menu Retrieve From USB Settings menuPrint Settings menu 8Retrieve From USB Settings menuProduct supports 9Print Settings menuPrint Options menu 10Print Options menuEnww Display Settings menu Display Settings menu12Manage Supplies menu Manage Supplies menu13Manage Trays menu Manage Trays menuNetwork Settings menu 14Network Settings menu15Embedded Jetdirect Keep Embedded JetdirectFirst level 16Troubleshooting menu Troubleshooting menuBackup/Restore menu Device Maintenance menuCalibration/Cleaning menu Calibration/Cleaning menuUSB Firmware Upgrade menu 17Backup/Restore menuAutomatic Calibrations Disabled Enabled Service menuGeneral topic Questions Troubleshooting processDetermine the problem source Pre-troubleshooting checklistTroubleshooting flowchart Troubleshooting flowchart Power subsystem Power-on checksPower-on troubleshooting overview Boot sequence Power-on timing approximateUnderstand lights on the formatter Tools for troubleshootingComponent diagnostics LED diagnosticsHeartbeat LED Engine diagnosticsDefeat the right-door opening/closing sensor PS15 Defeating interlocksAdministration Troubleshooting Diagnostic Tests Disable cartridge checkEngine test button Paper-path test20Manual sensor diagnostic tests Sensor or switch name Sensor or switch numberManual sensor test Developer alienation sensor PS11 ITB alienation sensor Front-door opening/closing switch PS14 Right-door opening/closing sensor PS15 5Test the right-door opening/closing switch 1 Solve problemsEnww TOP top-of-page sensor PS5 Fuser loop sensors 1 and 2 PS7 and PS8 Fuser pressure-release sensor PS9 Fuser output sensor PS6 Developer alienation sensor PS11 ITB alienation switch SW5 21Tray/Bin manual sensor test Tray/Bin manual sensor testEnww Tray 1 paper sensor PS2 Tray 2 paper present sensor PS1 Tray 2 paper surface sensor PS4 Tray 2 paper size switches SW7 and SW8 Tray 3 paper sensor SR3 Tray 3 paper surface sensor SR2 Tray 3 paper size sensors SW2 and SW3 Tray 3 feed sensor SR1 Tray 3 door opening/closing sensor SW1 Tray 4 feed sensor SR1 Tray 4 paper sensor SR3Tray 4 paper surface sensor SR2 Tray 4 paper size sensors SW2 and SW3Tray 5 feed sensor SR81 Tray 5 paper sensor SR83Tray 5 paper surface sensor SR82 Tray 5 paper size sensors SW82 and SW83Output-bin-full sensor PS10 Paper-path sensors testComponent test special-mode test 22Paper-path sensors diagnostic testsPrint/stop test Component tests23Component tests 1 DuplexerPickup Motor Switchback MotorFuser Contact/Alienation Drive TrayX Pickup MotorAdditional component tests Full/half speed intake fan24Component tests 2 Formatter Fan Full speed intake fanSpeed controlled intake fan Component test Component tested Comments Fuser FanBlock diagrams Diagrams26Optional paper feeder Tray 3 cross section Plug/jack locations Location of connectors DC controller connectionsDC controller connections 25DC controller connections 28Product connections 1 Product connections29Product connections 2 30Product connections 3 31Product connections 4 32Product connections 5 33Product connections 6 34Paper feeder connections 35External component locations Locations of major components36Major component locations 1 Main drive unit Lifter drive unit 37Major component locations 2 38Major component locations 3 39Motors, fans, and rollers component locations 40PCA component locations Timing chart 1 General timing charts42General timing chart 2 Fuser General circuit diagram44 General circuit diagram 2 Paper feeder general circuit diagram 1 X 46Paper deck general circuit diagram 3 X Print-quality-troubleshooting pages Administration Troubleshooting Print Quality PagesInternal print-quality test pages Yellow Green 50Black print-quality troubleshooting Diagnostics Enww Set up an auto cleaning Clean the paper pathProcess a cleaning Device Maintenance Calibration/CleaningConfiguration Configuration51Configuration HP embedded Jetdirect Security Settings informationDiagnostics menu Finding important information on the configuration pages26Important information on the configuration pages Accessories and internal storageColor-band test Repetitive image-defect ruler Print quality troubleshooting toolsCalibrate the product Might not be available Sign In menu27Sign In menu Personal identification number PINRetrieve Job From USB menu 29Retrieve Job From Device Memory menu Retrieve Job From Device Memory menuSettings Cartridge Prompt to Supplies menuSupplies menu 30Supplies menu Transfer Kit Very Low Stop Color/Black AutoMix Mostly Color Trays menu Blank Pages Auto Use another tray Enabled DisabledAlternative Letterhead Disabled Mode Enabled Size/Type Prompt Display Do not display32Reports menu Administration menuReports menu 31Trays menuOther Pages Print Map33General Settings menu General Settings menuMidtones Cyan Density Enww Sets the sensing option for Tray 1 for paper types using Sensing When ExpandedAdjust Paper Sense ModeHumidity Mode Normal High Paper Curl Mode Normal Optimize Normal Paper StandardLight Media Normal Line Voltage Normal Low Voltage Cleaning Control NormalEnvelope Control Normal Environment NormalCorrect the problem When a backgroundWhen thin vertical When the otherMoisture Control Normal Alternate Alternate Alternative 1 toJam Recovery Auto Normal isMaximum is Name for Stored Held Timeout HourWeek Default Folder Quick Copy Job OffRestrict Color Enable Settings CalibrationRetrieve From USB Settings menu Print Settings menuRetrieve From USB Settings menu 35Print Settings menu Font Pitch Range 0.44 Default =Append CR to LF Yes 36Print Options menu Default Custom Paper Inches DimensionDimension Range 5.00 Default = Print Options menuMillimeters Dimension Range 127 Default =Enable Edge to Edge Enabled Overrides DisabledDisplay Settings menu Status menu to Supply Settings Black Cartridge Very Low StopManage Supplies menu 38Manage Supplies menuNotifies you when Color/Black Mix Auto Mostly Color Pages Mostly Black Manage Trays menu 39Manage Trays menuFirst level Values Size/Type Prompt Display Use another tray EnabledAlternative Letterhead Mode Disabled First level Values Description Manually Feed Prompt AlwaysFirst level Values Description Blank Pages Auto Network Settings menu Network Settings menuFirst level Values Description Timeout Release Default IP Auto IPMethod Release and Dhcp RenewXxx.xxx.xx Secondary 0.0 IPv6 Settings EnableAddress Manual Enable Settings OffRouter Router Specified Policy RouterRouter Unavailable If a 00080 Idle Timeout The timeHttps Optional Access 802.1x ResetDiagnostics Embedded LAN HW Test Yes TestHttp Test Yes Execution Data Path YesSelect All Yes Tests00000 127.0.0.1 Dest IPv6Print Results Yes Ping Results Packets SentPing Yes Progress Enww 42Troubleshooting menu Troubleshooting menuNumber SensorsPaper Path Test Print Test Test Duplex Path OffSensor Test Repeat optionDiagnostic Data Repeat OffRetrieve Export to USB Include Crash Off Cleanup Debug OffDebug Information FileBackups Device Maintenance menuBackup/Restore menu 43Backup/Restore menuCleaning Interval setting Calibration/Cleaning menu44Calibration/Cleaning menu USB Firmware Upgrade menuService menu Cycle Counts Mono Cycle CountsRefurbish Cycle Roller Cold Reset Paper LetterGlass Cleaning New Registration YesLabel missing 10.0X.Y0 Supply memory errorMemory error Description10.23.50 10.22.5010.22.51 10.22.5210.23.51 10.23.52Printing past very low 10.XX.34 Used supply in use 10.XX.40 Genuine HP supplies installed10.XX.70 Printing past very low 10.XX.41 Unsupported supply in use10.YY.15 Install supply 10.YY.25 Wrong cartridge in color slotFuser kit 10.31.15 10.YY.35 Incompatible supply 13.D3.DZ YY Internal clock error13.00.00 13.A3.FF13.WX.FF 13.WX.EE13.WX.YZ Fuser area jam 13.WX.YZ Fuser wrap jam 13.WX.YZ Jam in lower right door 13.WX.YZ Jam below control panel13.WX.YZ Jam in right door 13.WX.YZ Jam in middle right door13.WX.YZ Jam in Tray Insufficient memory To continue, press OK Too complex32.1C.XX Enww Recommended action Enww Enww Embedded I/O buffer overflow To continue, press OK Unsupported USB accessory detected To continue, press OK32.21.00 USB I/O buffer overflow To continue, press OKError Embedded I/O bad transmission To continue, press OKYZ Unexpected size in tray LBP OHT YZ Unexpected type in trayLBP OHT YZ Error To continue, press OK Enww 47.02.XX 42.XX.YY47.00.XX 47.01.XX47.05.00 47.WX.YZ Printer calibration error To continue, press OK47.03.XX 47.04.XX47.FC.23 Recommended action = 1 or W = 50.WX.YZ Fuser error To continue, turn off then onEnww = B = a52.XX.00 Error To continue, turn off then on YY Error54.01.05 54.XX.YY ErrorRecommended action 54.00.03 54.00.06 or 54.00.14 or54.0X.0D or 54.0X.0E 54.11.05 or54.0X.07 54.0X.0B or 54.0X.0CYY DC controller error To continue, turn off then on Recommended action 57.00.01 55.0X.YY DC controller error To continue, turn off then onYY Error To continue, turn off then on 57.00.0Y Error To continue, turn off then on59.00.90 or 59.00.A0 57.00.0257.00.03 Recommended action 59.00.30 or59.06.50 or 59.07.50 or 59.0X.50 Error To continue, turn off then on59.00.F0 Recommended action 59.05.5059.0X.60 Error To continue, turn off then on 59.0X.70 Error To continue, turn off then on59.0X.80 Error To continue, turn off then on Recommended action 60.00.02 60.00.0Y Tray Y lifting errorRecommended action 50.05.80 50.06.80 or 50.07.80 or60.00.05 or 61.00.01Error To continue, turn off then on 80.0X.YY Embedded JetDirect errorNo system To continue, turn off then on Enww Corrupt data in job data volume Corrupt data in firmware volumeCorrupt data in solutions volume Corrupt data in configuration volumeUpgrade not performed file is corrupt Upgrade not performed timeout during receiveUpgrade not performed error writing to disk Upgrade not performed error reading upgrade Upgrade not performed the file is invalid Upgrade canceled by user99.00.2X Unknown disk Unsupported diskIncorrect disk Disk data errorNo disk data installed Disk is not bootable please download firmwareSupply low or Supplies low 99.XX.YYBinname Full Remove all paper from bin Supply almost fullSupplyvery low or Supplies very low Tray X lifting File System is not initialized File System device failure To clear, press OKFile System file operation failed To clear, press OK File System file system is full To clear, press OKBad optional tray connection Calibration reset pendingCanceling Canceling... jobnameChecking paper path Cleaning do not grab paperCleaning Checking engineClose lower right door Clearing event logClearing paper path Close front doorCooling device Close middle right doorClose right door Close upper right door For help press ?EIO X disk not functional Creating cleaningData received To print last page, press OK EIO X disk initializingExpected drive missing HP Secure Hard Drive disabledEIO X disk spinning up Event log is emptyIncompatible supply Incompatible suppliesInitializing Install supply Install supply Close rear doorInstall Fuser Unit Install supplies Install Transfer UnitInternal disk not functional Load Tray X Type, Size Internal disk spinning upLoading program XX Do not power off Load Tray X Type, Size To use another tray, press OKManually feed Type, Size Moving solenoid and motor No job to cancelManually feed Type, Size To use another tray, press OK Moving solenoidPlease wait PausedPerforming Color Band Test Performing Paper Path TestPrinting Demo Printing ConfigurationPrinting Diagnostics Printing Color Usage LogPrinting Help Printing File DirectoryPrinting Font List Printing Fuser TestPrinting stopped Printing PQ TroubleshootingPrinting Registration Printing RGB SamplesProcessing duplex job Do not grab paper until job completes Processing... filenameProcessing... copy X of Y Remove at least one print cartridge ReadyReady IP Address Remove all print cartridgesReplace supply Replace supplies Restore Factory SettingsSize mismatch in Tray Restricted from printing in colorRotating color motor Rotating motorSleep mode on Supplies in wrong positionsTray X empty Type, Size Tray X open Troubleshooting Tray X overfilledType mismatch Tray Unsupported drive installed To continue, press OK Unsupported tray configuration Unsupported USB accessory detected Remove USB accessoryUSB accessory not functional Wrong cartridge in color slot 53Sample event log Event-log messagesPrint an event log Print the event log from the Administration menuPrint the event log from the Service menu View an event log from the Administration menuClear an event log Viewing the event log from the Service menuProduct is jammed Cause Solution Clear jamsCommon causes of jams 54Jam locations Jam locations46Paper path jam sensors 500-sheet feeder use a SR1 tray feed sensorJam event code Jammed paper location 47Event codes for jamsFuser modes for jam event codes Z Enww Clear jams in the upper-right door Enww Clear jams in the lower-right door Clear jams in Tray Enww Clear jams from Tray 2, Tray 3, or an optional tray Clear jams in the output bin area Jam causes and solutions Jams in the output binJams in the fuser and transfer area Jams in the duplex area duplex models only 51Causes and solutions for fuser delivery stationary jams52Causes and solutions for duplexing reverse jams 53Causes and solutions for duplex repick jams54Causes and solutions for residual media jams 55Causes and solutions for pickup delay jam 1 tray pickupJams in Tray 1, Tray 2 and internal paper path Door assembly. See Right-door assembly on 56Causes and solutions for pickup delay jams TrayCauses and solutions for residual media jams 57Causes and solutions for pickup stationary jamsJams in Tray 3, 4, 5, 58Causes and solutions for residual media jamsReplace any defective parts Change jam recovery Set the jam recovery featureAdministration General Settings Jam Recovery Product feeds multiple sheets Solve paper-handling problemsProduct feeds multiple sheets Cause Solution Product feeds incorrect page size Cause SolutionPaper does not feed automatically Product pulls from incorrect tray Cause SolutionPaper does not feed automatically Cause Solution Product pulls from incorrect trayPaper does not feed from Tray 2, 3, 4, 5, or Cause Solution Transparencies or glossy paper will not feed Cause SolutionTransparencies or glossy paper will not feed Output is curled or wrinkled Cause Solution Envelopes jam or will not feed in the productOutput is curled or wrinkled Product will not duplex or duplexes incorrectly Or rough surface media 61MP modes under the Adjust Paper Types sub menuSet to Up to resolve print-quality issues caused by poor Use manual print modes62MP modes under the Optimize submenu Humidity ModeMedia Temp Print quality examples Solve image-quality problemsProblem Sample Cause Solution Execute the Clean Laser Glass Item in the Calibration/CleaningMaintenance menu Defective Power-supply Enww Cleaning kit CC468-67919 is Clean the product Clean the paper pathSet up an auto cleaning Solve performance problems Problem Cause SolutionSupplies very low message is Problem Solution Solve connectivity problemsSolve direct-connect problems Solve network problemsService menu Service mode functionsAutomatic Calibrations Test Support Continuous Print fromProduct resets Restore factory-set defaultsRestore factory-set defaults values Print Clean Disk and Partial Clean functionsPartial Clean Active and repository firmware locationsExecute a Partial Clean Clean DiskCharacteristics of a Partial Clean Reasons for performing Partial CleanExecute a Clean Disk Reasons for performing Clean Disk63Preboot menu options 1 Preboot menu optionsAccess the Preboot menu Cold reset using the Preboot menuPassword Clean DiskPartial Clean Password Clear64Preboot menu options 2 65Preboot menu options 3 Disk DeviceExternal 66Preboot menu options 4 67Preboot menu options 5 68Preboot menu options 5 Embedded Web Server Product updatesDetermine the installed revision of firmware Perform a firmware upgradeUSB storage device Preboot menu USB storage device control-panel menu Enww Parts and diagrams Order parts by authorized service providers Order parts, accessories, and supplies1Order parts, accessories, and supplies Description Part number Customer self repair partsSupplies part numbers 3Supplies part numbersEnww Part number CSR level Solid state drive kit CE707-67901 Service replacement partsFuser drive unit CE707-67904 4Accessories part numbers Accessories part numbersHow to use the parts lists and diagrams Assembly locations 1External covers, panels, and doors External covers, panels, and doorsDescription Part number Qty External covers, panels, and doorsSimplex Model Right door assemblyRight door assembly 3Internal components 1 Internal components 17Internal components 1 4Internal components 2 Internal components 28Internal components 2 Duplex Model Internal components 39Internal components 3 6Internal components 4 Internal components 410Internal components 4 7Internal components 5 Internal components 511Internal components 5 8Internal components 6 Internal components 612Internal components 6 9Internal components 7 Internal components 713Internal components 7 10Internal components 8 Internal components 814Internal components 8 11Internal components 9 Internal components 915Internal components 9 1x250 cassette 121x250 cassette Parts and diagramsDescription Part number Qty Cassette CE710-67906 1x250 cassette13Paper pick-up assembly Paper pick-up assemblyPaper pick-up assembly 14Paper delivery assembly Parts and diagrams Paper delivery assemblyPaper delivery assembly 15 PCAs Printed circuit assembliesPCAs 1x500PF external components 1x500 paper feeder1x500PF external components 171x500PF internal components 1x500PF internal components1x500PF internal components 18 1x500PF PCA 1x500PF PCA22 1x500PF PCA 3x500PF external components 3x500 paper feeder3x500PF external components 20 3x500PF internal components 3x500PF internal components3x500PF internal components 3x500PF cassette 213x500PF cassette Parts and diagramsDescription Part number Qty Cassette 3x500PF RM1-6942-000CN 3x500PF cassette22 3x500PF PCAs 3x500PF PCAs263x500PF PCAs 27Alphabetical parts list Alphabetical parts listInternal components 3 Internal components 2 PCAs on 3x500PF PCAs on Gear, 25T, duplex model RU6-0772-000CN Guide, slide RC2-7203-000CN Imaging high-voltage PCA RM1-6800-000CN Lifter plate assembly, Tray RM1-6043-030CN Paper delivery assembly Rail, cassette, right 3x500PF RL1-1390-000CN Sensor, right door WG8-5696-000CN Spring, tension, front RU6-2727-000CN Numerical parts list 28Numerical parts listPart number Description RC2-6547-000CN Guide, fuser, rear RC2-6650-000CN Cover, main cross-member cable RC2-6715-000CN Hinge, front cover, right RC2-6842-000CN Guide, cable, right RC2-7201-000CN Slider, push RC2-9331-000CN Cover, left 1x500PF RK2-2276-000CN Fan, power supply RM1-6012-000CN Waste toner cover assembly RM1-6742-000CN Driver PCA duplex model RM1-6944-000CN Paper pick-up assembly 1x500PF RM1-7914-060CN Gear assembly, fuser RU6-2744-000CN Spring, tension, rear Enww Service and support Hewlett-Packard limited warranty statement Enww Enww Data stored on the print cartridge End User License Agreement Transfer Customer self-repair warranty service Customer support Enww Product specifications Environmental condition Recommended Allowed Physical specificationsTable B-1Product dimensions Product Height Depth Width WeightRegulatory information FCC regulations Environmental product stewardship program Return and recycling instructions United States and Puerto RicoNon-U.S. returns Paper Material restrictionsHP Color LaserJet Enterprise CP5520 Printer Series Enww Declaration of Conformity Boise, Idaho USA OctoberFor regulatory topics only Non-volatile memory Certificate of VolatilityTypes of memory Volatile memoryPower cord statement Japan Safety statementsLaser safety Vcci statement Japan Power cord instructionsVaroitus Luokan 1 laserlaiteVaro GS statement GermanyAccessories Symbols/NumericsLED Msds Recycling QualitySensor SW1 483 Supplies menu, control panel 258 Support Online 639 Page CE707-90935* *CE707-90935