HP Enterprise CP5525 manual Troubleshooting flowchart

General topic	Questions
Media	●	Does the customer use only supported media?
	●	Is the media in good condition (no curls, folds, or distortion)?
	●	Is the media stored correctly and within environmental limits?
Input trays	●	Is the amount of media in the tray within specifications?
	●	Is the media correctly placed in the tray?
	●	Are the paper guides aligned with the stack?
	●	Is the cassette correctly installed in the product?
Print cartridges	●	Is each print cartridge installed correctly?
	●	Are original HP print cartridges installed?
	●	Are the cartridges damaged?
ITB and fuser	●	Are the ITB and fuser correctly installed?
	●	Is the ITB or fuser damaged?
Doors	●	Are the right and front doors closed?
Condensation	●	Does condensation occur following a temperature change (particularly in
		winter following cold storage)? If so, wipe affected parts dry or leave the
		product on for 10 to 20 minutes.
	●	Was a print cartridge opened soon after being moved from a cold to a warm
		room? If so, allow the print cartridge to sit at room temperature for 1 to 2
		hours.
Miscellaneous	●	Check for and remove any non-HP components (for example, print cartridges
		or memory modules) from the product.
	●	Check to see whether the hardware or software configuration has changed or
		the problem is not associated with any specific software.
	●	Remove the product from the network and ensure that the failure is associated
		with the product before beginning troubleshooting.
	●	For any print-quality issues, calibrate the product. See Calibrate the product
		on page 356.

Troubleshooting flowchart

This flowchart highlights the general processes that you can follow to quickly isolate and solve product hardware problems.

Each row depicts a major troubleshooting step. A “yes” answer to a question allows you to proceed to the next major step. A “no” answer indicates that more testing is needed. Go to the appropriate section in this chapter, and follow the instructions there. After completing the instructions, go to the next major step in this troubleshooting flowchart.

280 Chapter 3 Solve problems ENWW