HP Enterprise CP5525 manual Jam causes and solutions, Jams in the output bin

Jam causes and solutions

Jams in the output bin

Table 3-48Causes and solutions for delivery delay jam

Cause	Solution
The output-bin full sensor flag is damaged.	Examine the output-bin full sensor flag for damage. If the flag is damaged,
	replace the paper delivery assembly. See Paper delivery assembly
	on page 184.
	See Output-bin-full sensor (PS10) on page 313 for troubleshooting
	information.
Poor contact of the output-bin full sensor	If the product was recently repaired, check and reconnect the connector
connector.	(J181) on the DC controller PCA and the intermediate connector (J743).
The output bin full sensor (PS10) is defective.	Check the output bin full sensor (PS10) using the manual sensor test. See
	Output-bin-full sensor (PS10) on page 313.
Poor contact of the fuser-motor (M4)	Reconnect the connectors of the fuser motor (J516), and the DC controller PCA
connector.	(J81).
The fuser motor (M4) is defective.	Execute the fuser-motor driving test in the component test (see Component tests
	on page 314). If the motor is defective, replace the fuser motor (M4). See
	Fuser motor (M4) on page 196.

Jams in the fuser and transfer area

Table 3-49Causes and solutions for fuser delivery delay jams

Cause	Solution
The fuser-output sensor connctor has a poor	Reconnect connector J131 on the DC controller PCA.
connection.
The fuser-output sensor (PS6) is defective.	Check the fuser-output sensor (PS6) with the manual sensor test. See Fuser
	output sensor (PS6) on page 297. If the sensor is defective, replace the fuser.
	See Fuser on page 93.

Table 3-50Causes and solutions for wrapping jams

Cause	Solution
The fuser roller or pressure roller is dirty.	Print a cleaning page. See Clean the paper path on page 349.
The fuser roller or the pressure roller is worn	Replace the fuser. See Fuser on page 93.
or deformed.
The output bin full sensor has a poor	Reconnect the connector J181 on the DC controller PCA, and the intermediate
connection.	connector J743.
The output bin full sensor is defective.	Run the manual sensor test to verify the output bin full sensor is functioning
	properly. See Output-bin-full sensor (PS10) on page 313. If not, replace the
	fuser gear assembly. See Fuser gear assembly on page 176.

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