HP Enterprise CP5525 manual Jams in the duplex area duplex models only

Table 3-51Causes and solutions for fuser delivery stationary jams

Cause	Solution
The fuser roller or pressure roller is worn or	Replace the fuser. See Fuser on page 93.
deformed.
The fuser-delivery roller is deformed.
The gear of the fuser-delivery roller is
damaged.
Poor contact of the fuser-output sensor	Reconnect the connector J131 on the DC controller PCA.
connector.
The fuser-output sensor (PS6) is defective.	Run the manual sensor test to verify that the fuser-output sensor is functioning
	properly. See Fuser output sensor (PS6) on page 297. If it is not, replace the
	fuser. See Fuser on page 93.

Jams in the duplex area (duplex models only)

Table 3-52Causes and solutions for duplexing reverse jams

Cause	Solution
The duplex reverse roller is worn or deformed.	Replace the fuser. See Fuser on page 93.
The duplex feed roller is worn or deformed.	Replace the right door. See Right-door assembly on page 126.

Poor contact of the duplex reverse-motor (M7) Reconnect the connectors (J520) on the duplex reverse motor, intermediate

connector	connectors (J552L and J552D), connector (J1006) on the driver PCA, and
	connectors (J93; J92; J91) on the DC controller PCA.
The duplex reverse motor is defective.	Replace the duplex drive assembly. See Duplex drive assembly (duplex
	models) on page 187.

Table 3-53Causes and solutions for duplex repick jams

Cause	Solution
The duplex re-pickup sensor lever is set	Check the sensor lever to make sure it is set correctly. If it is damaged, replace
incorrectly or damaged.	the right door assembly. See Right-door assembly on page 126.
The spring of the duplex re-pickup sensor	Check the spring and place it in correct position.
lever is unhooked.
Poor contact of the duplex reverse solenoid	Reconnect the intermediate connectors (J522L and J522D), connector (J1005)
(SL3) connector	on the driver PCA, and connectors (J93; J92; J91) on the DC controller PCA.
The duplex reverse solenoid is defective.	Replace the duplex-drive assembly. See Duplex drive assembly (duplex
	models) on page 187.
The duplex flapper is damaged or	Replace the delivery assembly. See Duplex drive assembly (duplex models)
malfunctioning.	on page 187.
The duplex reverse solenoid is defective.	Replace the duplex-drive assembly. See Duplex drive assembly (duplex
	models) on page 187.

ENWW Clear jams 509