HP Enterprise CP5525 manual Enww

Problem Sample Cause Solution

Toner smears appear on the media.

The printed page contains misformed characters.

The product has residual	Remove the residual media.
media.
Poor contact exists in the	Clean each contact of the color that
primary charging bias or	produces the missing color. If the
developing bias contacts	problem remains after cleaning,
between the print cartridge	check the contacts for damage.
and the product.	Replace any deformed or damaged
	parts.
The fuser inlet guide is dirty.	Clean the fuser inlet guide.
The product is experiencing	See the “Text or graphics are
page skew.	skewed on the printed page” row in
	this table.
The laser/scanner unit is	Replace the laser/scanner assembly.
defective.

Text or graphics are skewed on the printed page.

The registration shutter spring	Check the spring and place it in the
is unhooked.	correct position.
The registration shutter spring	Replace the cassette pickup
is deformed.	assembly.

The printed page contains	The roller or media feed guide	Clean any dirty components.
wrinkles or creases.	is dirty.
	A feed roller is deformed or	Replace any deformed or
	has deteriorated.	deteriorated rollers.
	The paper feed guide is	Replace the paper-feed-guide unit.
	damaged.
The front of the page is dirty.	The photosensitive drum is	Replace the print cartridge.
	dirty.
	The fuser roller or pressure	Execute a cleaning page to clean
	roller is dirty.	the contaminate off the fuser. If the
		dirt does not come off, replace the
		fuser.
		NOTE: Cleaning the fuser with HP
		tough paper provides better results
		than with plain paper. You might
		need to execute the cleaning
		process several times to remove all
		contaminates on the fuser.
Repetitive horizontal lines	Damaged or dirty roller.	See repetitive image defect ruler.
		Clean the indicated roller. If the
		contaminate does not come off,
		replace appropriate roller or
		assembly.

ENWW Solve image-quality problems 529