13. Troubleshooting
| Symptom | Cause | Remedy |
|
| Keyboard and | The keyboard and mouse are connected | Connect the keyboard and the |
|
| mouse operation | in reverse. | mouse correctly to the server and |
|
| are not normal/ | (PS/2 only) | KVM Switch. |
|
| unresponsive. | The Hotkey mode is not released. | Press <Enter> or <Esc>. |
|
|
| Poor connection/defective cable. | Confirm that the connector is |
|
|
|
| connected properly. |
|
|
|
| Replace the keyboard or mouse. |
|
|
| An unsupported keyboard or mouse is | Replace the unsupported keyboard |
|
|
| connected. | or mouse with one that is |
|
|
|
| supported. |
|
|
|
|
|
|
|
| The keyboard and mouse are connected | Remove the mouse and keyboard |
|
|
| to both the PS/2 console and the USB | connection from either the PS/2 |
|
|
| console. | console or the USB console. |
|
|
|
| When a keyboard and mouse are |
|
|
|
| both connected to a PS/2 console |
|
|
|
| and a USB console, the USB side |
|
|
|
| is given priority and the PS/2 side |
|
|
|
| does not operate. |
|
|
| The keyboard type (country code) is set | When cascade connections on the |
|
|
| but the keyboard does not operate | slave side are used for a previous |
|
|
| according to the setting. | KVM Switch model, the DIP switch |
|
|
|
| setting on the previous KVM Switch |
|
|
|
| model is enabled. Change the DIP |
|
|
|
| switch setting. |
|
| The mouse button | An unsupported mouse is used. | Replace the unsupported mouse |
|
| does not operate. |
| with a mouse that is supported. |
|
|
| The appropriate mouse driver is not | Install the correct mouse driver. |
|
|
| installed. |
|
|
| Poor image quality. | Poor connection/defective cable. | Confirm that the connector is |
|
| (Ghosts, blurry |
| connected properly. |
|
| letters, etc.) |
| Use a different cable. If the problem |
|
|
|
| goes away, exchange the defective |
|
|
|
| cable with a good one. |
|
| Image is not | The resolution is different. | Set the resolution to the correct |
|
| centered on screen |
| resolution or adjust the resolution |
|
| or does not display |
| settings on the monitor. |
|
| when the screen is | Unsupported monitor/ not synchronized. | Connect a monitor that is |
|
| changed. |
| supported. |
|
|
|
| Adjust the monitor. |
|
| AutoScan changing | The changing cycle has not been | Use <↑> and <↓> to adjust the |
|
| cycle is not normal. | adjusted. | settings. |
|
|
| (10 seconds is the default setting) |
|
|
|
|
|
|
|
|
|
|
|
|
|
| 48 |
|
|