Symptom

Cause

Remedy

A working

The connecting cables have been

Check the connection, and try

operation or device

removed.

again.

suddenly becomes

The KVM Switch is frozen.

Press the Reset switch.

inoperable.

 

 

An error occurred in the server.

Fix the error in the server.

 

 

 

 

The cascade

An error occurred in the KVM Switch.

Press the Reset switch on the KVM

connection is not

 

Switch on the master side for five

recognized.

 

seconds or more.

Nothing is

The image signal of the server is not

The power saving mode can be

displayed on the

output due to the power saving settings of

released by entering MODE-1 of

screen.

the server.

the Hotkey mode, which

 

 

automatically operates the mouse

 

 

cursor (this function is not available

 

 

in previous KVM Switch models).

 

The power of the selected server is OFF.

Enter MODE-1 of the Hotkey mode

 

 

and select a different server.

 

The display froze because the changing

Change SELECT-B to SELECT-A

 

cycle of the KVM Switch on the display is

on the OSD, and turn the monitor

 

unsupported.

OFF and then ON again.

The screen display

The EDID data of the monitor is not being

Enter MODE-1 of the Hotkey mode

size is not normal.

read.

and set the EDID data.

 

The monitor is not supported.

Connect a supported monitor and

 

 

set the EDID data.

The server cannot

A previous KVM Switch with a slow

This only occurs when the

be changed by

change cycle is connected as a slave.

[ServerSelection] switch is pressed

pressing the

 

quickly. Press the switch slowly or

[ServerSelection]

 

hold down the switch for a long

switch.

 

time to use the server quick

 

 

selection (SELECT-A).

 

 

This problem can also be resolved

 

 

by replacing the slave switch with

 

 

the latest KVM Switch, which is

 

 

capable of high speed changing.

Server

When a cascade connection is used, the

The master side LINK WITH

synchronization

LINK WITH SERVER settings must be

SERVER settings can be

(LINK WITH

performed on both the master and slave

performed by operating the OSD or

SERVER) does not

sides.

the front panel. The slave side

work.

 

LINK WITH SERVER settings can

 

 

be performed by operating the front

 

 

panel.

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