Fujitsu RX100 S2 9.2.3 Software Troubleshooting

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Chapter 9 Operation and Maintenance

9.2.3 Software Troubleshooting

This section explains software related troubleshooting. For troubles during OS installation or system

operation, refer to the following contents.

■Trouble at a ServerStart Startup

●After a boot from the ServerStart CD-ROM, nothing is displayed on the

screen.

This problem may occur if the hard disk drive still contains previous information. In that case, this

problem will occur when the Windows Server 2003 Installation CD-ROM is inserted.

To eliminate this problem, physically format the hard disk drive to delete the previous information and

start up ServerStart. For physical formatting, refer to "PRIMERGY ServerBooks" supplied with the

server, or "Supplement" supplied with the RAID card.

■Trouble during OS Installation

●Automatic logon fails during Windows 2000 setup.

During OS installation, ServerStart installs applications and hardware utilities supplied with the OS.

Installation and subsequent restart and logon are performed automatically as necessary. In rare cases,

however, automatic logon is not performed and the logon window appears. In this widow, use the user

name and password you have set before starting installation. After logon, the setup procedures are

continued.

●Automatic installation has stopped at an entry screen during Active

Directory configuration.

If automatic installation has stopped during Active Directory configuration, check the error message

first. Automatic installation can stop when the password is required, such as when registration in DNS

fails. Check the environment and continue the installation manually. If the problem is not solved, click

[Cancel] and after the OS installation, manually configure Active Directory.

If you have continued the Active Directory installation wizard manually, the following message appears

when the installation wizard closes.

If this message appears, click [Restart] to continue the installation.

IPMI BMC Not Exist "You must restart Windows to

make the settings in the Active Directory instal-

lation wizard effective."

Contents

Main Areas Covered Before Reading This Manual Trademarks For Your Safety... Data Backup High Safety Page Screen Shots and Figures Server types are described as follows. Consecutive Operations Consecutive operations are described by connecting them with arrows (). Abbreviations Page Page Contents Chapter 1 Overview Chapter 2 Checking before OS Installation Chapter 3 OS Installation Using ServerStart Chapter 4 Manual OS Installation Chapter 5 Operations after OS Installation Chapter 6 High Reliability Tools Chapter 7 Installing Internal Options Chapter 8 Hardware Configuration/Utilities Chapter 9 Operation and Maintenance Appendix Page Chapter 1 Overview 1.1 RX100 S2 Page 1.2 Supplied Software Using ServerStart 1.2.1 Setup Support Tool - ServerStart Installing ServerStart Installing ServerStart 1.2.2 High Reliability Tools Server Monitoring Tools System Diagnosis Support Tools LAN Driver Advanced Setup Tools 1.2.3 Installing High Reliability Tools 1.3 Component Names and Functions 1.3.1 Server (Front View) 1.3.2 Server (Rear View) fLAN connector A ( ) gLAN connector B ( ) hUSB connector ( ) iRear maintenance LED ( ) jSystem identification LED ( ) 1.3.3 Server (Internal) 1.3.4 Baseboard Page 1.4 Standard Operations 1.4.1 Opening the Rack Door 1 Opening the Front Door Page 2 1.4.2 Turning On the Server 1 2 3 4 1.4.3 Turning Off the Server 1 2 3 4 Cautions for Turning the Power On/Off (for a Windows OS) 1.4.4 Inserting and Ejecting a Floppy Disk Cautions Inserting the Floppy Disk Ejecting the Floppy Disk 1.4.5 Inserting and Ejecting a CD-ROM Cautions for Handling CD-ROM Drive Cautions for Handling CD-ROMs Overview Inserting the CD-ROM 1 The CD-ROM tray comes out a little. 2 3 While supporting the CD-ROM tray, push the tray until it clicks into position. Page PRIMERGY RX100 S2 Users Guide Overview 1.5 Workflow Start operations Use the following workflow from server installation to start of operation. Installing the server OS installation Page Chapter 2 Checking before OS Installation 2.1 Preparation on the Server 2.1.1 Installing Internal Options Cautions for Installing an Expansion Card Cautions for Installing an Optional SCSI Device LAN Cable 2.1.2 Hardware Settings BIOS Setup Utility 1 2 Page Page 2.3 Precautions on Installation Read the following notes before starting OS installation. 2.3.1 Installation Partition Size 2.3.2 Notes on Configuring RAID Hardware Configuration Page License for Use of System for ServerStart Setting Up the Printer 2.3.5 Expansion Cards Supported by ServerStart Page 2.4 Preparation for Using ServerStart on a Client Computer 2.4.1 Installing ServerStart 1 2 Page 8 9 10 Page Page Chapter 3 OS Installation Using ServerStart This chapter explains how to install the OS in the server using ServerStart. 3.1 Guided mode 3.1.1 Starting Up the Guided Mode 2 Page Page Page 3.1.2 Open/create a Configuration File 1 2 If the array controller is installed or if the Preconfiguration mode is selected If an array controller is not installed Page 3.1.4 Disk Wizard Create and format hard disk partitions. 1 The [Disk Overview] window appears. Page 3.1.5 OS Installation Wizard 1 2 Page Page Page Page Page 3.1.7 Close/save the Configuration File 1 2 3.1.8 Starting OS Installation 1 2 3 4 5 6 Page Page Page Page 3.2.2 Configure Settings in Wizards Page 3.2.4 Starting OS Installation 2 3 4 5 6 7 3.3 Expert Mode 3.3.1 Starting Up the Expert Mode Page 3.3.2 Disk Manager Page 3.3.4 Application Wizard 3.3.5 Starting OS Installation 1 2 Page Page Page Target server PXE server Target server Remote resource server 3.4.2 System Requirements for Remote Resource/PXE Servers Remote Resource/PXE Server Requirements Checking Server Free Space 3.4.3 Preparation of the PXE Server (When the PXE Server is Used) Starting the DHCP Service 1 Page Page Page Page Page Page Page 3.4.5 Starting Remote Installation Using a PXE Server Checking the Network Startup (PXE) Setting Checking the MAC Address of the Onboard LAN Creating a Configuration File Starting Installation Page Page Page 3.4.6 Starting Remote Installation Using a Remote Resource Server Configuring a Remote Floppy 1 2 Checking Remote Resources 3 4 5 6 7 8 9 Page Page 3.5.2 Installation in Guided Mode 3.5.3 Installation in Preconfiguration Mode 1 When the CD has been copied on Windows 2000 Professional/Windows XP Professional When Windows NT is used, or if the CD has not been copied 2 3 floppy disk drive and click [Start here to configuration file]. The [Open ServerStart Configuration File] window appears. 4 Chapter 4 Manual OS Installation 4.1 Creating Driver Disks Preparation for Creating Driver Disks 4.1.1 Required Driver Disks The driver disks to be created differ depending on the OS to be installed. For Windows Server 2003 Page Page Page Page Page 4 When installing the OS on a hard disk connected via the RAID card: When installing the OS on a hard disk connected via the SCSI card: 5 6 Page 4.2.2 Installing Windows 2000 Server 1 2 3 4 6 procedures. 7 8 9 When Service Pack 4 is applied When Service Pack 4 is not applied 10 11 4.2.3 Installing Linux 4.3 Installing the LAN Driver 4.3.1 Installing the LAN Driver (Windows Server 2003) 1 2 Page Page 4.3.2 Installing the LAN Driver (Windows 2000 Server) 4.3.3 Latest Drivers The latest drivers, refer to the Fujitsu PRIMERGY website (http://primergy.fujitsu.com). Chapter 5 Operations after OS Installation 5.1 Memory Dump/Paging File Setting 5.1.1 How to Obtain Memory Dump For Windows Server 2003 Checking Hard Disk Free Space Page Page Page 8 9 10 11 12 13 14 5.1.2 How to Obtain Memory Dump (For Windows 2000 Server) Checking Hard Disk Free Space Memory Dump File Setting 1 2 3 4 Page Page Page Page 5.2.2 Creating a System Recovery Disk For Windows 2000 Server Page 5.3.1 How to Store the BIOS Information 1 floppy disk drive. 2 3 Page 6 7 Page Starting ServerStart 1 2 Page Page Page 5.5 Notes Before Operating the Server This section explains the settings required before starting to operate the server. 5.5.1 Updating the System Windows Update 5.5.2 Auto-run Function from CD-ROM Drives Page 5.5.4 Notes on Advanced Uninterruptible Power Supply (UPS) UPS Shutdown Time Setting Power Supply Control by UPS 1 2 [Enter] key. Page 5.6 LAN Driver Advanced Setup Use "Intel PROSet" for LAN driver advanced setup. 5.6.1 Intel PROSet Intel PROSet Installation 1 5.6.2 Cautions for Onboard/PG-1852/1862/188x/189xLAN Driver V8.3 Event Log 5.6.3 Teaming (AFT/ALB/SFT) Function Notes Teaming Configuration Procedure 1 2 3 4 5 6 7 5.6.4 VLAN Notes VLAN Setup Procedure 1 used. 5.6.5 Local Address Setting 5.6.6 Jumbo Frame Chapter 6 High Reliability Tools 6.1 RAID Management Tool (Global Array Manager) 6.1.1 Installing RAID Management Tool (Global Array Manager) 1 2 3 Page 6.2 Server Monitoring Tool [ServerView] Page Page Chapter 7 Installing Internal Options 7.1 Before Installing Internal Options The following types of internal options can be installed on this server. Internal hard disk units Internal CD-ROM drive unit Page 7.2 Removing and Attaching the Top Cover 7.2.1 Removing and Attaching the Top Cover 3 How to Remove the Top Cover 1 4 Top cover 5 6 How to Attach the Top Cover To attach the top cover, simply reverse the removal procedures. 7.3 Installing Memory Modules 7.3.1 Where to Install Memory Modules Installation Order 7.3.2 Installable Memory Modules 7.3.3 How to Install/Remove Memory Modules 7.3.4 Defective Memory Disconnection Function Removing the Defective Memory Module 7.4 Installing Expansion Cards PCI Slot 1 [Rear] 7.4.1 Where to Install an Expansion Card PCI Slot 2 7.4.2 Installable Expansion Cards and Notes Installable Expansion Cards Location and Order of Expansion Card Installation Page Page 7.4.3 How to Install an Expansion Card 5 6 7 slot cover. 8 9 10 11 12 How to Remove an Expansion Card 7.5 Installing an Internal CD-ROM Drive Unit This section explains the procedure for installing a CD-ROM drive (optional). 7.5.1 Installable CD-ROM Drive Units The following CD-ROM drive units can be installed on this server. 7.5.2 How to Install the Internal CD-ROM Drive Unit 5 6 How to Remove the CD-ROM Drive Unit 7.6 Installing an Internal Hard Disk Unit This section explains how to install internal hard disk units. Bay1 Bay2 Install the internal hard disk unit to bay 1 first, then bay 2. 7.6.1 Installation Location of Internal Hard Disk Unit SCSI-ID Setting of Internal Hard Disk Unit 2468101214 135791113 16 18 20 22 24 15 17 19 21 23 7.6.2 Installable Internal Hard Disk Units Installable Internal Hard Disk Units The following internal hard disk units can be installed on this server. 7.6.3 How to Install the Internal Hard Disk Unit Page 7 8 How to Remove the Internal Hard Disk Unit Extension cable 7.7 Connection of Optional Devices This section explains the connection of optional devices. Connecting of a Hard Disk Unit to Configure an Array System 7.7.1 Connection Examples of Internal Option Devices Hard Disk Connections 7.7.2 Connecting an External SCSI Option External SCSI options can be connected via the SCSI card as follows. Terminator Server Internal hard disk unit(s) Page 8.1 Jumper Pin Settings This section explains the jumper pins. 8.1.1 Jumper Pin Setup Procedure 1 2 3 8.2 BIOS Setup Utility The [Boot Menu] window allows you to select the boot disk to be used next. This section explains settings for the BIOS Setup Utility and items regarding each setting. 8.2.1 Starting and Exiting the BIOS Setup Utility The following explains how to start and exit the BIOS Setup Utility. 1 The roles of the keys used for using the BIOS Setup Utility are as follows: How to Exit the BIOS Setup Utility 2 3 key. 8.2.2 Main Menu 8.2.3 Parallel ATA Submenu Page 8.2.4 Boot Options Submenu Appears when [Boot Options] is selected from the [Main] menu. Sets system startup options. Boot Sequence Submenu Sets the order of selected drives to boot the OS. 8.2.5 Advanced Menu Configures peripheral and PCI devices. 8.2.6 Peripheral Configuration Submenu Page 8.2.7 PCI Configuration Submenu Appears when [PCI Configuration] is selected from the [Advanced] menu. Configures the PCI devices. Ethernet on Board Submenu Configures the LAN controller on the baseboard. Configures the PCI slots. PCI IRQ Configuration Submenu Sets PCI IRQs for the PCI slots. 8.2.8 Advanced System Configuration Submenu CPU Settings Submenu Sets the CPU clock frequency, etc. 8.2.9 Power On/Off Submenu Appears when [Power On/Off] is selected from the [Advanced] menu. Configures power On/Off settings. 8.2.10 Security Menu Configures the security features. Page 8.2.11 Server Menu Configures server settings. Page 8.2.12 IPMI Submenu LAN Settings Submenu 8.2.13 CPU Status Submenu 8.2.14 Memory Status Submenu 8.2.15 Console Redirection Submenu Page 8.2.16 Exit Menu Exits BIOS Setup. Chapter 9 Operation and Maintenance 9.1 Daily Maintenance 9.1.1 Checking the Server Condition Checking Each LED Server Monitoring Tool (ServerView) 9.1.2 Cleaning 1 Page 9.2 Troubleshooting 9.2.1 Hardware Troubleshooting Server does not light up. devices are not recognized. Page Page SCSI Devices Others 1 2 9.2.2 Error Messages This section explains the error messages for this server. POST Error Messages Page Page Operation and Maintenance Server Management Tools Error Messages 9.2.3 Software Troubleshooting Trouble at a ServerStart Startup screen. Trouble during OS Installation Directory configuration. Page Error Window Appears after LAN Driver Installation (on Windows Server 2003) Application Error in the OS Installation Wizard in ServerStart Preconfiguration Mode LAN Operation Fails or Error Message Appears during LAN Driver Installation Event Log Errors after Installation Cannot Collect the Memory Dump (For Windows Server 2003 or Windows 2000 Server) Restore the System Page Page Page 9.3 System Event Log 9.3.1 How to Use Server Management Tools Starting Server Management Tools 1 floppy disk drive. 9.3.2 Viewing the System Event Log 2 3 4 9.3.3 Saving/Deleting the System Event Log Saving the System Event Log 2 3 4 Deleting the System Event Log 9.3.4 Before Using the Remote Control Service 1 if incorrect. 2 3 4 9 5 6 7 8 9.4 Securities 9.4.1 Hardware Security 9.4.2 Security against Unauthorized Use Password Types Setting a Password 1 2 1 2 3 4 9.4.3 Security When Disposing the Server Notes regarding the Deletion of Data from the Hard Disk When Disposing or Transferring the Server 9.5 Backup 9.5.1 Importance of Backups 9.5.2 Backup Devices, Software and Their Operations Notes on Operating Backups Page 9.6 Restoring the System 9.6.1 For Windows Server 2003 1 2 3 9.6.2 For Windows 2000 Server 1 2 3 9.7 Reinstalling the OS This section explains the procedure for reinstalling the OS. 9.7.1 Checking before OS Reinstallation Removing the Optional Devices Deletion of Data from the Disc 9.8 Changing OS Settings 9.8.1 For Windows Server 2003 9.8.2 For Windows 2000 Server 1 2 3 5 Page 9.9 Maintenance Service 9.9.1 Maintenance Services Maintenance Support Period Non-durable Components 9.9.2 Contacting Maintenance Support Appendix Appendix A Server Specifications This section explains the server and internal option specifications. A.1 Diskless type table: Server Specifications Item Functions and Specifications B Specifications for Internal Options B.1 Memory Specifications Appendix B.2 Internal CD-ROM Drive Unit Specifications Internal CD-ROM Drive Unit (1) B.3 Internal Hard Disk Unit Specifications Internal hard disk unit (1) 4 setscrews table: CD-ROM Drive Unit Specifications B.4 Power Cord Selection For the United States and Canada For the United Kingdom C Remote Control Function and Console Redirection C.1 Key Operations for Console Redirection C.2 Connecting the Server to a PC Connect the server to a PC using a cross cable. Serial port C.3 Operating the Remote Control Utility The following explains how to operate the Remote Control Utility. 2 Remote [Enter] The following message appears. 3 Remote [Enter] The following menu appears. The "State" line in the message will show either of the following. C.4 Switching between Functions Switching from Console Redirection to the Remote Control Function 1 press the [Shift] + [8] keys. Switching from the Remote Control Function to Console Redirection D Recycling This section explains how to recycle this server. Disposing of the Server Disposing of Used-up Batteries Disposing of Liquid Crystal Displays Page Index A B C D H I J K L P R S T