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Chapter 9 Operation and Maintenance

9.9.2 Contacting Maintenance Support

For "Contact Information", refer to "Start Guide". Before contacting maintenance support, check the
following.
• Model name and product ID of the server
They are described on the label on the server. For the label location, refer to "Start Guide"
• Hardware configuration (Types and locations of internal options)
• Configuration information (BIOS Setup Utility, SCSI Setup Utility settings)
•OS
• LAN/WAN system configuration
• Phenomena (what happened when doing what, what was displayed, etc.)
• Date/time of occurrence
• Environmental settings of the server
• LED statuses
Print and fill in the "Configuration Sheet" of "Configuration Sheets" and the "Accident Sheet".