Troubleshooting for Multifeed
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•A multifeed cannot be detected during scanning with the Carrier Sheet or long page scan-
ning.
•Multifeed may be detected for envelopes or documents attached with stamps, sticky notes or
photographs, or already folded/doubled documents. When scanning such documents, it is
recommended to set [Multifeed Detection] to [None] on the [Paper] tab of the ScanSnap
setup dialog box/window.
•If multifeed is to be detected, the fol-
lowing conditions are required.
-Documents set in the ScanSnap
to be scanned at once must be
of the same thickness.
-Document thickness: 52 g/m2 to
127 g/m2 (0.065 mm to 0.15
mm)
-Do not punch a hole within 50
mm either side of the center line
of the sheet.
-Do stick another document, for
example with glue, within either
side of the center line of the
sheet.
•Multifeed cannot be detected within
30 mm of the top edge of the sheet.
Basic
scanning
point
Front
Top edge
of the
sheet
Bottom
edge of the
sheet
Center line
Feed
direction
50 mm