Chapter 4 Troubleshooting
This chapter describes common problems during the usage of the ScanSnap and how to remedy them.
4.1 Troubleshooting Checklist
Before you ask for repair service, please check the following items.If you cannot solve the problem even after checking the following items, contact the store where you purchased the ScanSnap, or contact an authorized FUJITSU scanner service provider.
For troubleshooting errors caused during operation, refer to "7.2
Troubleshooting Checklist" of "ScanSnap S300M Operator’s Guide."*Visit our Web site for your reference. Other useful information will be posted on the FAQ corner at the following Web site: http://scansnap.fujitsu.com/
| Symptom | Check This Item |
| Remedy |
The | Is the AC/USB cable and the | Correctly connect the power or USB cable | |
ScanSnap | AC adapter connected | and USB bus power cable to the computer. | |
cannot be | correctly? | When using a hub, check the hub's power | |
turned on. |
| supply. |
|
|
| When using a USB bus power cable, use a | |
|
| powered USB hub equipped with an AC | |
|
| adapter. If you connect to a | |
|
| hub, the ScanSnap may not work properly. | |
|
|
| |
|
| Disconnect and then | |
|
| or USB bus power cable. | |
|
| (Note: Wait at least five seconds before | |
|
| reconnecting the Power/USB bus power | |
|
| cable) |
|
|
|
| |
| Is the paper chute closed? | Open the paper chute cover. | |
| (The ScanSnap is |
|
|
| automatically powered on/off |
|
|
| when the paper chute is |
|
|
| opened/closed.) |
|
|
|
|
| |
| Is the Mac OS started | Wait until Mac OS X has started up | |
| completely? (This ScanSnap | completely. The | LED stays out while |
| is powered on/off in | Mac OS X is starting up or in the sleep | |
| conjunction with the | mode. |
|
| computer.) |
|
|
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