Symptom

Check This Item

Remedy

Scanning

Is ScanSnap Manager for the

Install ScanSnap Manager for the

does not

ScanSnap S300M installed in

ScanSnap S300M. (See "Installing the

start.

your computer?

Supplied Software" (page 15).)

 

 

 

 

Is the USB cable correctly

Connect the USB cable correctly.

 

connected?

When using a hub, check the hub's power

 

 

 

supply.

 

 

 

When using a USB bus power cable, use a

 

 

 

powered USB hub equipped with an AC

 

 

 

adapter. If you connect to a non-powered

 

 

 

hub, the ScanSnap may not work properly.

 

 

 

 

Scanning

Is the

LED light blinking?

Disconnect and then re-connect the AC

does not

 

 

cable and AC adapter.

start.

 

 

(Wait at least five seconds before

 

 

 

reconnecting the AC or USB cable.)

 

 

 

 

Did you resume the computer

When you perform scanning after resuming

 

from the hibernation state?

the computer from the hibernation state,

 

 

 

move the mouse or press any key before

 

 

 

scanning.

 

 

 

 

Is ScanSnap Manager surely

If the ScanSnap Manager icon is not

 

started?

 

displayed, with Finder, select the

 

(If ScanSnap Manager is

destination folder where the ScanSnap is

 

active, the ScanSnap Manager

installed (generally, you can find

 

icon

appears in the Dock

"ScanSnap" in "Applications"), and then

 

select "ScanSnap Manager" to start up

 

menu.)

 

"ScanSnap Manager."

 

 

 

 

Is ScanSnap Manager running

Perform the following:

 

normally?

 

1. Disconnect and re-connect the AC cable

 

(If ScanSnap Manager is not

and AC adapter. If doing so does not

 

running normally, the

improve the situation, perform Step 2.

 

ScanSnap Manager icon in the

2. If a USB hub is being used, directly

 

Dock menu is in the not-ready

connect the ScanSnap to your

 

state

.)

computer. If this does not improve the

 

situation, perform Step 3.

 

Depending on the features of

3. Restart your computer.

 

the computer, the ScanSnap

If none of the above operations resolves

 

may not be recognized shortly

the problem, uninstall and re-install

 

after the power is turned on

 

ScanSnap Manager.

 

back if the computer goes into

 

For how to uninstall ScanSnap Manager,

 

the sleep mode before turning

 

refer to "Appendix A Uninstalling

 

off the power.

 

 

 

ScanSnap" in "ScanSnap S300M

 

 

 

Operator’s Guide."

ScanSnap S300M Getting Started 30