4. Troubleshooting

This chapter describes common problems during the use of ScanSnap and how to solve them.

4.1. Troubleshooting Checklist

Before you ask for repair service, check again using the table below.

If you cannot solve the problem by doing the following, contact the store where you purchased the scanner, or contact an authorized FUJITSU scanner service provider.

Symptom

 

 

Check This Item

 

Resolution

The scanner cannot be turned on.

 

Are the AC/USB cable and AC adapter

Correctly connect the AC/USB cable and

 

 

connected correctly?

 

 

AC adapter.

 

 

 

 

 

 

 

Disconnect the AC adaptor/cable and

 

 

 

 

 

 

reconnect them again.(Note: Please wait at

 

 

 

 

 

 

least 5 seconds before reconnecting the AC

 

 

 

 

 

 

cable)

 

 

 

Is the Paper chute closed? (The scanner’s

Open the Paper chute.

 

 

power supply is controlled by

 

 

 

 

 

 

closing/opening the Paper chute cover.)

 

 

 

 

Is Mac OS running?

 

 

Please wait until Mac OS has started up

 

 

(The scanner’s power supply is controlled

completely. The

LED may turn off

 

 

by turning on/off the computer.)

while Mac OS is starting up or the scanner

 

 

 

 

 

 

is in low power mode.

 

 

Did you push the [POWER] button to turn

Press the [POWER] button on the scanner.

 

 

off the scanner? (The scanner can be turned

 

 

 

 

off by pressing the [POWER] button when

 

 

 

 

the paper chute is open.)

 

 

 

 

 

 

 

 

Scanning does not start.

 

Is the USB cable properly connected?

Correctly connect the USB cable. (When a

 

 

 

 

 

 

hub is used, the hub should be powered.)

 

 

Does the

LED light blink repeatedly?

Disconnect the AC adaptor/cable and

 

 

 

 

 

 

reconnect them again.

 

 

Is ScanSnap Manager started?

 

 

If the “ScanSnap Manager” icon is not

 

 

(If ScanSnap Manager is started

displayed, with Finder, start ScanSnap

 

 

successfully, the "ScanSnap Manager" icon

Manager from the location where

 

 

and a triangle underneath appear on the

“ScanSnap” is installed (to start it, select

 

 

“Applications” - “ScanSnap” - “ScanSnap

 

 

Dock menu.)

 

 

 

Manager”).

 

 

 

Is ScanSnap Manager running normally?

Perform the following procedure:

 

 

(If ScanSnap Manager is not running

1. Disconnect and reconnect the AC cable

 

 

normally, the “ScanSnap Manager” icon on

and AC adapter.

 

 

 

the Dock menu is inactive

.)

 

If this does not improve the situation,

 

 

 

perform step 2.

 

 

 

 

 

 

 

2. If a USB hub is being used, connect the

 

 

 

 

 

 

scanner directly to your personal

 

 

 

 

 

 

computer.

 

 

 

 

 

 

 

If this does not improve the situation,

 

 

 

 

 

 

perform step 3.

 

 

 

 

 

 

 

3. Restart your personal computer.

 

 

 

 

 

 

4. If none of the above troubleshootings

 

 

 

 

 

 

solves the problem, uninstall and

 

 

 

 

 

 

re-install ScanSnap Manager.

 

 

Is the “Scan and Save Settings” window still

Close the “Scan and Save Settings” window,

 

 

displayed?

 

 

 

and scan the document.

Vertical lines appear in the scanned

 

Is the inside of the ADF dirty?

Clean the inside of the ADF following the

image.

 

 

 

 

 

instructions in “5. Daily Care.”

The scanned image of the document

 

Is the document loaded correctly?

Load the document correctly.

shifts or is distorted.

 

 

 

 

 

 

 

The image scanned is too light or too

 

Is the “Brightness (Black and White

Adjust “Brightness” at [Scanning] -

dark.

 

scanning only) setting on [Option...] of the

[Option...] in the “Scan and Save Settings”

 

 

[Scanning] tab set to extremely Light or

window.

 

 

 

Dark?

 

 

 

 

 

ScanSnap S500M for Macintosh Getting Started 9