Symptom

Check This Item

Resolution

 

Lines on the document are blurred.

Are you scanning in color mode,

The color mode is used for capturing colored

 

(Example: Ruled lines on a table

documents including handwritten or

images like photos in high quality. For other

 

cannot be seen.)

typed text, tables or frames with ruled

documents including textual content, select the

 

 

lines?

check box for [Setting for text only document]

 

 

 

at [Scanning] - [Option...] in the “Scan and

 

 

 

Save Settings” window.

 

 

 

If it does not improve even after you have tried

 

 

 

this method, change “Image quality” setting.

 

Scanning speed is very slow.

Does your personal computer satisfy the

Check the system requirements in section 2.1,

 

 

recommended system requirements?

“Before Installing”, of the Operator’s Manual.

 

 

 

Scanning speed will be slower whenever the

 

 

 

CPU and memory requirements are not met.

 

 

 

If this is the case, at [Scanning] - [Option...] in

 

 

 

the "Scan and Save Settings" window, clear the

 

 

 

check boxes of the following to increase the

 

 

 

scanning speed.

 

 

 

- Correct skewed character strings

 

 

 

automatically

 

 

 

- Allow automatic image rotation

 

 

Is the scanner connected to a USB 1.1

If your PC has a USB 2.0 port, connect the

 

 

port?

scanner to this port. (If a USB hub is used, it

 

 

Note: When using an USB1.1 interface,

must also support USB 2.0 interfaces and all

 

 

the data transfer speed may be slower due

devices connected to it must be 2.0 compliant.)

 

 

to large data size.

(*1)

 

A multi-feed frequently occurs.

Is the Pad ASSY dirty?

Clean the Pad ASSY following the instructions

 

 

 

in “5.3. Cleaning Inside of the scanner.”

 

"Multi-feed" means that two or more

Is the Pad ASSY worn out?

Replace the Pad ASSY following the

 

 

instructions in “6.2. Replacing the Pad

 

sheets of paper are fed simultaneously

 

ASSY.”

 

into the scanner.

Is the document stack thicker than 0.2" (5

Reduce the number of sheets so that the

 

 

mm)?

document stack to 0.2" (5 mm) thickness or

 

 

 

less.

 

Paper is not fed (stops midway).

Is the Pick roller dirty?

Clean the Pick roller following the instructions

 

 

 

in “5.3. Cleaning Inside of the scanner.”

 

 

Is the Pick roller worn out?

Clean the Pick roller following the instructions

 

 

 

in “6.3. Replacing the Pick Roller.”

 

 

Is there any foreign material on the

Remove any foreign material from the

 

 

document-feeding path?

document-feeding path.

 

The scanner is not recognized, though

Did you connect the scanner to your

If you have accidentally deleted the “ScanSnap

 

ScanSnap Manager is installed.

personal computer before installing

Manager” Login Item from “System

 

 

ScanSnap Manager?

Preferences,” select “System Preferences” -

 

 

Have the “ScanSnap Manager” started?

“Login Item”- “Add” - “SSManager, app,” and

 

 

 

then register it again.

 

 

 

With Finder, select “Applications” -

 

 

 

“ScanSnap” - “ScanSnap Manager.”

 

The file size of the created

Is the black-and-white document scanned

Select “B&W” or “Auto Color Detection”

 

black-and-white image is large.

in the “Color” mode?

from the [Color mode] drop-down list on the

 

 

 

[Scanning] tab of the “Scan and Save Settings”

 

 

 

window, and scan the document.

 

The backside of the document appears

Is the “Setting for text only document.”

Mark the “Setting for text only document”

 

in the scanned image when scanning a

checkbox unmarked in the [Option...]

checkbox.

 

double-sided document (print through

window, which you can open by clicking

 

 

of the backside image).

the [Option...] button on the [Scanning]

 

 

 

tab of the “Scan and Save Settings”

 

 

 

window?

 

 

Scanned images are not displayed on

When “Allow automatic blank page

Unmark “Allow automatic blank page

 

the screen (when “Allow automatic

removal” is enabled, documents

removal” checkbox.

 

blank page removal” is enabled).

containing only a few characters are

 

 

 

recognized as blank pages and removed

 

 

 

from the scanned image data accidentally.

 

 

Scanned images are skewed (when

Are the documents fed into the ADF

The “Allow automatic image deskew” function

 

“Allow automatic image deskew” is

skewed more than +/-5 degrees?

can correct skewed images up to +/-5 degrees.

 

enabled).

 

Load the document onto the scanner so that the

 

 

 

skew angle is less than +/-5 degrees.

*1) In order to confirm the scanner is connected to which type, USB1.1 or USB2.0, see [USB type] in the [Scanner and driver information] window. To open this window, click and hold down the mouse button on the ScanSnap icon, select [Help] - [About ScanSnap Manager], and then click the [Detail] button on the [Version Information] window.

* Further information will be available at the FAQ corner of our website. Visit our website at: http://scansnap.fujitsu.com

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