4. Troubleshooting
This chapter describes common problems during the usage of ScanSnap and how to remedy them.
4.1. Troubleshooting Checklist
Before you ask for repair service, please check the following items.If you cannot solve the problem even after checking the following items, contact the store where you purchased the scanner, or contact an authorized FUJITSU scanner service provider.
Symptom |
| Check This Item |
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| Remedy |
The scanner cannot be turned | Are the AC/USB cable and the AC adapter | Correctly connect the AC/USB cable and AC | |||
on. | connected correctly? | adapter. |
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| |
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| Disconnect the AC adaptor/cable (power cable) | ||
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| and reconnect them again. | ||
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| (Note: Wait at least 5 seconds before | ||
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| reconnecting the power cable.) | ||
| Is the Paper chute cover closed? (The | Open the Paper chute cover. | |||
| scanner’s power supply is controlled by |
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| |
| closing/opening the Paper chute cover.)` |
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| |
| Is Windows normally started up? | Wait until Windows has started up completely. | |||
| (This scanner’s power is controlled by turning | The | LED may turn off when Windows is | ||
| on/off the computer.) | starting up or in sleeping mode. | |||
| Did you press the [POWER] button to turn off | Press the [POWER] button on the scanner. | |||
| the scanner? (The scanner can be turned off by |
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| |
| pressing [POWER] button when the paper |
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| |
| chute cover is opened.) |
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| |
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| |||
Scanning does not start. | Is the USB cable properly connected? | Connect the USB cable correctly. (When a hub is | |||
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| used, check the hub's power supply.) | ||
| Does the | LED light blink continuously? | Disconnect the AC adaptor/cable (power cable) | ||
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| and reconnect them again. | ||
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| (Note: Wait at least 5 seconds before | ||
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| reconnecting the power cable.) | ||
| Has ScanSnap Manager been installed? | Install ScanSnap Manager. (Refer to page 9.) | |||
| Is ScanSnap Manager started? | If the "ScanSnap Manager" icon is not displayed, | |||
| (If ScanSnap Manager is started up | select [Start] | [All Programs] [ScanSnap | ||
| successfully, the "ScanSnap Manager" icon S | Manager] - [ScanSnap Manager] to start | |||
| appears on the task bar.) | ScanSnap Manager. | |||
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| |||
| Is ScanSnap Manager running properly? | Do the following: | |||
| (If ScanSnap Manager is not running properly, | 1. Update ScanSnap Manager driver. | |||
| the "ScanSnap Manager" icon in the task bar is | On the [Start] menu, select [Control panel] | |||
| displayed as | .) | [System] | [Hardware] [Device Manager]. | |
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| In the [Device Manager], | ||
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| [ScanSnap S510] and select [Update Driver] | ||
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| from the menus displayed. If this does not | ||
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| improve the situation, perform step 2 | ||
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| 2. Turn the ScanSnap OFF and ON again. If this | ||
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| does not improve the situation, perform step | ||
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| 3. (Note: Wait at least 5 seconds before | ||
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| turning the scanner on.) | ||
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| 3. If a USB hub is used, directly connect the | ||
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| ScanSnap to your PC. If this does not | ||
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| improve the situation, perform step 4. | ||
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| 4. Restart your PC. | ||
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| If none of the above operations resolve the | ||
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| problem, uninstall and | ||
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| Manager. For how to uninstall ScanSnap | ||
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| Manager, refer to “Appendix B Uninstalling | ||
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| ScanSnap” in “ScanSnap S510 Operator’s | ||
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| Guide.” |
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ScanSnap S510 Getting Started 17