Symptom

Check This Item

Remedy

 

Did you resume the computer from the

When you perform scanning after resuming the

 

hibernation state?

computer from the hibernation state, move the

 

 

mouse or press any key before scanning.

Vertical lines appear in the

Is the inside of the ADF dirty?

Clean the inside of the ADF following the

scanned image.

 

instructions in "5. Daily Care".

The generated image shifts or

Is the document loaded correctly?

Load the document correctly.

is distorted.

 

Refer to “ScanSnap S510 Operator’s Guide”

 

 

section 3.3

The image scanned is too light

Is the "Brightness (Black and White scanning

Adjust "Brightness" at [Scanning] - [Option] in

or too dark.

only)" setting on [Option] of the [Scanning] tab

the "ScanSnap Manager - Scan and Save

 

set to extremely Light or Dark?

Settings" dialog box.

Lines on the document are

Are you scanning in color mode, documents

The color mode is used for capturing colored

blurred.

including handwritten or typed text, tables or

images like photos in high quality. For other

(Example: Ruled lines on a

frames with ruled lines?

documents including textual content, select the

table cannot be seen.)

 

check box for [Setting for text only document] at

 

 

[Scanning] - [Option] in the "Scan and Save

 

 

Settings" window.

 

 

If it does not improve even after you have tried

 

 

this method, change "Image quality…" setting.

Scanning speed is very slow.

Does your PC satisfy the recommended system

Check the system requirements in the ScanSnap

 

requirements?

S510 Operator’s Guide.

 

 

Scanning speed will be slower whenever the CPU

 

 

and memory requirements are not met.

 

 

If this is the case, at [Scanning] - [Option] in the

 

 

"ScanSnap Manager - Scan and Save Settings"

 

 

dialog box, clear the check boxes of the following

 

 

to increase the scanning speed.

 

 

- Correct skewed character strings automatically

 

 

- Allow automatic image rotation

 

Is the USB 1.1 connected?

If your PC has an USB 2.0 port, connect the

 

Note: When using an USB1.1 interface, the

scanner to this port. (If using a USB hub, it must

 

data transfer rate may be slower due to large

also support USB 2.0 interfaces.) (*1)

 

data sizes.

 

Multi-feeds (*2) occur

Is the Pad ASSY dirty?

Clean the Pad ASSY following the instructions in

frequently.

 

"5.3. Cleaning Inside of the scanner".

 

Is the Pad ASSY worn out?

Replace the Pad ASSY following the instructions

 

 

in "6.2. Replacing the Pad ASSY".

 

Is the document stack thicker than 5 mm?

Reduce the number of sheets of the document

 

 

stack to 5 mm thickness or less.

Paper is not fed (stops

Is the Pick roller dirty?

Clean the Pick roller following the instructions in

midway).

 

"5.3. Cleaning Inside of the scanner".

 

Is the Pick roller worn out?

Replace the Pick roller following the instructions

 

 

in "6.3. Replacing the Pick Roller".

 

Are there any debris on the document feeding

Remove any debris from the document feeding

 

path?

path. Refer to "4.2. Clearing Paper Jams".

 

Do the loaded documents satisfy the conditions

Try the following:

 

described in section 3.2 on the “ScanSnap

・Slightly push through with your finger the first

 

S510 Operator’s Guide”?

sheet of the documents at the start of scanning.

 

If not, they might not pass smoothly through

・Change the insertion direction of the document.

 

the ADF.

 

The scanner is not recognized

Did you connect the scanner to your PC before

On the [Start] menu, select [Control panel]

even if ScanSnap Manager is

installing ScanSnap Manager?

[System] [Hardware] [Device Manager].

installed.

Is the scanner registered as "Other device" in

Delete the device name such as USB device

 

the "Device Manager"?

(differs with the OS) under "Other Device"

 

 

selection in the [Device Manager] and restart

 

 

your PC.

The file size of a scanned

Is the B&W document scanned in the color

Select "B&W" from the [Color mode] drop-down

black & white image is the

mode?

list on the [Scanning] tab in the "ScanSnap

same as that of a scanned

 

Manager - Scan and Save Settings" dialog box.

color document image.

 

 

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