Symptom

Check This Item

Remedy

Part of page image is lost

With "Automatic detection" being selected in

Neatly align the edges of paper sheets with Side

/Slant lines are produced on

the "Paper size" drop-down list, was the

Guide.

the page image/The output

document skewed during a scan?

*If you are scanning documents of mixed paper

image is wider than the

 

sizes, marking the "Scan mixed paper size"

original.

 

checkbox, carefully load smaller documents so

 

 

that they can be fed straight.

 

 

If those documents cannot be fed straight, it is

 

 

recommended to scan only documents of about

 

 

the same size at a time.

The ScanSnap Quick Menu is

Is the ScanSnap in Left-Click Menu Mode?

Mark [Use Quick Menu] on the Right-Click

hidden.

 

Menu.

 

Is ScanSnap Organizer or CardMinder

If these applications are running and one of them

 

running?

is active, the ScansSnap interacts with the active

 

 

application and scanned images are opened with

 

 

it. Therefore, the ScanSnap Quick Menu is not

 

 

displayed.

 

 

To display the ScanSnap Quick Menu, exit these

 

 

applications or deselect them.

 

 

Refer to "ScanSnap S510 Operator’s Guide 4.6

 

 

About Automatic Interaction with Applications".

The left-Click Menu is

Is the ScanSnap in Quick Menu Mode? (Does

On the Right-Click Menu, uncheck [Use Quick

hidden.

the Quick Menu appear after scanning?)

Menu].

 

Is the "ScansSnap Manager - Scan and Save

Close the "ScanSnap Manager - Scan and Save

 

Settings" dialog box open?

Settings" dialog box.

Application cannot be selected

Is the ScanSnap in Quick Menu Mode?

If you want to select an application in advance,

in the "ScanSnap Manager -

In Quick Menu Mode, you do not have to

use Left-Click Menu Mode. To use Left-Click

Scan and Save Settings"

select an application beforehand. You can

Menu Mode, uncheck [Use Quick Menu] on the

dialog box.

select an application in the ScanSnap Quick

Right-Click Menu.

 

Menu after scanning.

 

Business cards cannot be

In Quick Menu Mode, business cards cannot be

Start CardMinder, and then press the [SCAN]

scanned when the ScanSnap

scanned.

button with CardMinder being active, Scanned

Quick Menu is used.

 

business card images are displayed in

 

 

CardMinder.

Files created by using the

Is a folder specified as the Image saving folder

Verify the location of the Image saving folder,

ScanSnap cannot be opened

on another personal computer or a hard disk on

and then delete corrupted files, if any. After that,

with a specified application.

the network?

retry scanning.

(For example, an error occurs

For those who answered "Yes" to the above

 

when you try to open a PDF

question: did an error occur while files scanned

 

file with Adobe Acrobat.)

with the ScanSnap were being saved (because,

 

 

for example, a LAN cable came off)?

 

 

If such network-related errors occur, files may

 

 

not be saved properly, and corrupted files may

 

 

exist in the folder.

 

When you try to execute

Is the installed memory size larger than the

Install additional memory if the installed memory

"Scan to Word / Excel /

recommended size?

size is smaller than the recommended size.

PowerPoint(R)," an error

Are other applications running?

Exit other applications, and then retry scanning.

message "Insufficient

Other applications consume memory resources,

 

memory" or "Not enough

so that enough memory cannot be allocated for

 

memory" is displayed and

execution of this function.

 

conversion cannot be

Did you scan a large number of pages at one

Refer to a "Hint" in "ScanSnap S510 Operator’s

executed.

time?

Guide 5.5 Converting into Word / Excel /

 

This function, "Scan to Word / Excel /

PowerPoint Files" and change settings for the

 

PowerPoint(R)," requires large memory. If a

virtual memory.

 

large number of pages are scanned at one time,

 

 

memory may become insufficient.

 

 

Did the above methods improve the situation?

If the above three methods did not improve the

 

 

situation, install additional memory.

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