Symptom | Check This Item | Remedy |
Part of page image is lost | With "Automatic detection" being selected in | Neatly align the edges of paper sheets with Side |
/Slant lines are produced on | the "Paper size" | Guide. |
the page image/The output | document skewed during a scan? | *If you are scanning documents of mixed paper |
image is wider than the |
| sizes, marking the "Scan mixed paper size" |
original. |
| checkbox, carefully load smaller documents so |
|
| that they can be fed straight. |
|
| If those documents cannot be fed straight, it is |
|
| recommended to scan only documents of about |
|
| the same size at a time. |
The ScanSnap Quick Menu is | Is the ScanSnap in | Mark [Use Quick Menu] on the |
hidden. |
| Menu. |
| Is ScanSnap Organizer or CardMinder | If these applications are running and one of them |
| running? | is active, the ScansSnap interacts with the active |
|
| application and scanned images are opened with |
|
| it. Therefore, the ScanSnap Quick Menu is not |
|
| displayed. |
|
| To display the ScanSnap Quick Menu, exit these |
|
| applications or deselect them. |
|
| Refer to "ScanSnap S510 Operator’s Guide 4.6 |
|
| About Automatic Interaction with Applications". |
The | Is the ScanSnap in Quick Menu Mode? (Does | On the |
hidden. | the Quick Menu appear after scanning?) | Menu]. |
| Is the "ScansSnap Manager - Scan and Save | Close the "ScanSnap Manager - Scan and Save |
| Settings" dialog box open? | Settings" dialog box. |
Application cannot be selected | Is the ScanSnap in Quick Menu Mode? | If you want to select an application in advance, |
in the "ScanSnap Manager - | In Quick Menu Mode, you do not have to | use |
Scan and Save Settings" | select an application beforehand. You can | Menu Mode, uncheck [Use Quick Menu] on the |
dialog box. | select an application in the ScanSnap Quick | |
| Menu after scanning. |
|
Business cards cannot be | In Quick Menu Mode, business cards cannot be | Start CardMinder, and then press the [SCAN] |
scanned when the ScanSnap | scanned. | button with CardMinder being active, Scanned |
Quick Menu is used. |
| business card images are displayed in |
|
| CardMinder. |
Files created by using the | Is a folder specified as the Image saving folder | Verify the location of the Image saving folder, |
ScanSnap cannot be opened | on another personal computer or a hard disk on | and then delete corrupted files, if any. After that, |
with a specified application. | the network? | retry scanning. |
(For example, an error occurs | For those who answered "Yes" to the above |
|
when you try to open a PDF | question: did an error occur while files scanned |
|
file with Adobe Acrobat.) | with the ScanSnap were being saved (because, |
|
| for example, a LAN cable came off)? |
|
| If such |
|
| not be saved properly, and corrupted files may |
|
| exist in the folder. |
|
When you try to execute | Is the installed memory size larger than the | Install additional memory if the installed memory |
"Scan to Word / Excel / | recommended size? | size is smaller than the recommended size. |
PowerPoint(R)," an error | Are other applications running? | Exit other applications, and then retry scanning. |
message "Insufficient | Other applications consume memory resources, |
|
memory" or "Not enough | so that enough memory cannot be allocated for |
|
memory" is displayed and | execution of this function. |
|
conversion cannot be | Did you scan a large number of pages at one | Refer to a "Hint" in "ScanSnap S510 Operator’s |
executed. | time? | Guide 5.5 Converting into Word / Excel / |
| This function, "Scan to Word / Excel / | PowerPoint Files" and change settings for the |
| PowerPoint(R)," requires large memory. If a | virtual memory. |
| large number of pages are scanned at one time, |
|
| memory may become insufficient. |
|
| Did the above methods improve the situation? | If the above three methods did not improve the |
|
| situation, install additional memory. |
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