Symptom

Check This Item

Remedy

Images on the back of pages,

Is the "Setting for text only document."

Mark the "Setting for text only document."

which are printed-through, are

checkbox cleared in the "Read mode option"

checkbox.

overlaid on the scanned image

dialog box ([Option] on the [Scanning] tab of

 

when scanning a two-sided

the "ScanSnap Manager - Scan and Save

 

document. (This is called

Settings" dialog box)?

 

“noise” of the back side

 

 

image).

 

 

Scanned images are not

When "Allow automatic blank page removal"

Right-click "ScanSnap Manager" icon on the task

displayed on the screen (when

is enabled, almost blank documents with only a

bar, select [SCAN Button Settings] [Scanning]

"Allow automatic blank page

few characters may be accidentally recognized

tab and click the [Option] button. Then clear the

removal" is enabled).

as blank pages and removed from scanned

"Allow automatic blank page removal" checkbox.

 

image data.

 

The scanned images cannot be

Have you scanned documents written in small

When small letters are squashed, right-click

read.

letters?

"ScanSnap Manager" icon on the task bar, select

 

 

either "Best" or "Excellent" in the [Scanning] tab

 

 

and scan them again.

Scanned images are skewed.

Are the documents fed into the ADF with skew

The "Correct skewed character strings

 

of more than +-5 degrees?

automatically" function can correct skewed

 

 

images up to +-5 degrees. Load the document

 

 

onto the scanner so that the document skew does

 

 

not exceed this limit.

 

Depending on the contents of document, the

Refer to “ScanSnap S510 Operator’s Guide”

 

automatic image deskew may not work

section 4.2.

 

properly.

 

The orientation of scanned

Depending on the contents of document, the

Refer to “ScanSnap S510 Operator’s Guide”

images is not displayed

automatic image rotation may not work

section 4.2

correctly (when "Allow

properly.

 

automatic image rotation" is

 

 

enabled).

 

 

A profile cannot be created

Is the ScanSnap in Quick Menu Mode?

To create a profile with settings you want to use,

with currently configured

 

uncheck [Use Quick Menu] and switch to

settings.

 

Left-Click Menu Mode.

 

 

Refer to “ScanSnap S510 Operator’s Guide”

 

 

section 4.3.

The document is not fed

1. Is the inside of the scanner dirty?

1. Clean the dirty locations

properly or gets jams.

2. Are you scanning one of the following?

2. Use the Carrier Sheet for each page if you have

 

Thin paper

difficulties feeding the document.

 

Torn paper

 

 

Folded paper

 

When the document is

Did you put multiple small-size materials

Put only one small-size material (a photo/ a post

scanned with the Carrier

(photos/post cards) in the Carrier Sheet for

card) in Carrier Sheet per scanning.

Sheet, a message, "Document

scanning?

 

size incorrect", appears or part

---

A detection error in the folded portion may cause

of the page image is lost.

 

part of the page image be lost. In such case, set

 

 

the document so its edge will be about 1 mm

 

 

inside of the Carrier Sheet frame.

When the document is

---

Feed about 50 sheets of PPC paper or recycled

scanned with the Carrier

 

paper, and then scan the document by using

Sheet, a paper jam occurs

 

Carrier Sheet.

frequently.

 

* You can use either unused or used PPC/recycled

 

 

paper.

Black lines are produced on

Is the scanned documents written with a

It is recommended to use Carrier Sheet for

the scanned document.

pencil?

scanning.

 

 

If you are not using the Carrier Sheet for

 

 

scanning such documents, clean rollers as often

 

 

as possible.

 

 

For information about how to clean rollers, refer

 

 

to "5.3. Cleaning Inside of the scanner".

ScanSnap S510 Getting Started 19