Symptom | Check This Item | Remedy |
Images on the back of pages, | Is the "Setting for text only document." | Mark the "Setting for text only document." |
which are | checkbox cleared in the "Read mode option" | checkbox. |
overlaid on the scanned image | dialog box ([Option] on the [Scanning] tab of |
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when scanning a | the "ScanSnap Manager - Scan and Save |
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document. (This is called | Settings" dialog box)? |
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“noise” of the back side |
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image). |
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Scanned images are not | When "Allow automatic blank page removal" | |
displayed on the screen (when | is enabled, almost blank documents with only a | bar, select [SCAN Button Settings] [Scanning] |
"Allow automatic blank page | few characters may be accidentally recognized | tab and click the [Option] button. Then clear the |
removal" is enabled). | as blank pages and removed from scanned | "Allow automatic blank page removal" checkbox. |
| image data. |
|
The scanned images cannot be | Have you scanned documents written in small | When small letters are squashed, |
read. | letters? | "ScanSnap Manager" icon on the task bar, select |
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| either "Best" or "Excellent" in the [Scanning] tab |
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| and scan them again. |
Scanned images are skewed. | Are the documents fed into the ADF with skew | The "Correct skewed character strings |
| of more than | automatically" function can correct skewed |
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| images up to |
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| onto the scanner so that the document skew does |
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| not exceed this limit. |
| Depending on the contents of document, the | Refer to “ScanSnap S510 Operator’s Guide” |
| automatic image deskew may not work | section 4.2. |
| properly. |
|
The orientation of scanned | Depending on the contents of document, the | Refer to “ScanSnap S510 Operator’s Guide” |
images is not displayed | automatic image rotation may not work | section 4.2 |
correctly (when "Allow | properly. |
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automatic image rotation" is |
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enabled). |
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A profile cannot be created | Is the ScanSnap in Quick Menu Mode? | To create a profile with settings you want to use, |
with currently configured |
| uncheck [Use Quick Menu] and switch to |
settings. |
| |
|
| Refer to “ScanSnap S510 Operator’s Guide” |
|
| section 4.3. |
The document is not fed | 1. Is the inside of the scanner dirty? | 1. Clean the dirty locations |
properly or gets jams. | 2. Are you scanning one of the following? | 2. Use the Carrier Sheet for each page if you have |
| Thin paper | difficulties feeding the document. |
| Torn paper |
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| Folded paper |
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When the document is | Did you put multiple | Put only one |
scanned with the Carrier | (photos/post cards) in the Carrier Sheet for | card) in Carrier Sheet per scanning. |
Sheet, a message, "Document | scanning? |
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size incorrect", appears or part | A detection error in the folded portion may cause | |
of the page image is lost. |
| part of the page image be lost. In such case, set |
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| the document so its edge will be about 1 mm |
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| inside of the Carrier Sheet frame. |
When the document is | Feed about 50 sheets of PPC paper or recycled | |
scanned with the Carrier |
| paper, and then scan the document by using |
Sheet, a paper jam occurs |
| Carrier Sheet. |
frequently. |
| * You can use either unused or used PPC/recycled |
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| paper. |
Black lines are produced on | Is the scanned documents written with a | It is recommended to use Carrier Sheet for |
the scanned document. | pencil? | scanning. |
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| If you are not using the Carrier Sheet for |
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| scanning such documents, clean rollers as often |
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| as possible. |
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| For information about how to clean rollers, refer |
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|
ScanSnap S510 Getting Started 19