Troubleshooting and tips
Troubleshooting and tips
Take note of the safety notes in the "Safety" manual, when you connect or disconnect ! cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
►Make a note of the steps and the circumstances that led to the fault. Also make a note of any error messages displayed.
►Switch the notebook off.
►Please contact the Hotline/Help Desk.
The telephone numbers are contained in the supplied help desk list. Please have the following information ready when you call:
–The model name and serial number of the notebook. The serial number is located on a sticker on the underside of the notebook.
–Notes of any messages that appear on the screen and information on acoustic signals.
–Any changes you have made to the hardware or software after receiving the notebook.
–Any changes you have made to the BIOS Setup Utility settings after receiving the notebook.
–Your system configuration and all peripheral devices connected to your system.
–Your sales contract.
Reinstalling Windows XP
You can reinstall the Windows XP operating system with the "Windows XP Recovery CD" and the "Drivers & Utilities" CD/DVD.
The instructions are provided on the case of the Recovery CD.
During the reinstall process your personal files and any installed programs will be deleted. ! We advise that you backup your files to an external hard drive, or CD / DVD disk before
you start.
► Switch the notebook on.
►Press the screen.
F12
key when the message F2: Setup F12: Boot Menu appears on the
►Insert the "Windows XP Recovery CD" into the optical drive.
►Select the
►Follow the instructions on the screen.
After the installation you must install all the drivers again. Some installed hardware components will not be correctly supported until this has been done.
►Insert the "Drivers & Utilities" CD/DVD into the optical drive. The CD/DVD starts automatically.
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