Before Calling for Assistance | GarrettCom 6K25 manual

Magnum 6K25 Managed Fiber Switch

Installation and User Guide (04/06)

6.0TROUBLESHOOTING

All Magnum Ethernet products are designed to provide reliability and consistently high performance in all network environments. The installation of a Magnum 6K25 Switch is a straightforward procedure (see INSTALLATION, Section 2.6); the operation is also straightforward and is discussed in Section 4.

Should problems develop during installation or operation, this section is intended to help locate, identify and correct these types of problems. Please follow the suggestions listed below prior to contacting your supplier. However, if you are unsure of the procedures described in this section or if the Magnum 6K25 Switch is not performing as expected, do not attempt to repair the unit; instead contact your supplier for assistance or contact GarrettCom Customer Support.

6.1Before Calling for Assistance

1.If difficulty is encountered when installing or operating the unit, refer back to the Installation Section of the applicable chapter of this manual. Also check to make sure that the various components of the network are interoperable.

2.Check the cables and connectors to ensure that they have been properly connected and the cables/wires have not been crimped or in some way impaired during installation. (About 90% of network downtime can be attributed to wiring and connector problems.)

3.Make sure that an AC power cord is properly attached to each Magnum 6K25 Switch unit. Be certain that each AC power cord is plugged into a functioning electrical outlet. Use the PWR LEDs to verify each unit is receiving power.

4.If the problem is isolated to a network device other than the Magnum 6K25 Switch product, it is recommended that the problem device be replaced with a known good device. Verify whether or not the problem is corrected. If not, go to Step 5 below. If the problem is corrected, the Magnum 6K25 Switch and its associated cables are functioning properly.

5.If the problem continues after completing Step 4 above, contact your supplier of the Magnum 6K25 Switch unit or if unknown, contact GarrettCom, Inc.by fax, phone or email (support@garrettcom.com) for assistance.

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GarrettCom 6K25 manual Before Calling for Assistance

Contents

Managed Fiber Switch Trademarks Contacting GarrettCom, Inc Canadian Emission Table of Contents Introduction Troubleshooting Revisions Www . GarrettCom . com Personal Switches , 10/100Mb Personal Hubs, 10Mb seriesMedia Converters, 10Mb and 100Mb series Technical Specifications PerformanceNetwork Standards and Compliance, hardware Maximum 10 Mbps Ethernet Segment Lengths Fiber Single-mode connector types Management Console connectorPower Supply Internal DC Power Supply Options Alarm Contact Optional Nebs Testing and Certification Nebs certifiedPer-port MDI or Mdix on RJ-45 Agency Approvals Ordering Information For Gigabit module configuration options 6K PoE Modules with 48VDC Pass-Through 6K PoE Modules with 48VDC Power Inside Introduction Inspecting the Package and Product Product Description Magnum 6K25 Managed Fiber Switch 1a Regular 6K25 front view, configured for 24 +1 Gb ports Magnum 6K25 and 6K25R chassis Eight-port SFF fiber modules 6K8-MTRJ, 6K8-MLC, 100Mb fiber Eight-Port Copper Module, 6K8-RJ45 The 6K25-Series’s8-port New PoEPower Inside, model PI6KP8-45RJ MDIX, 10/100Mb 8-port ACT LK RX Four-Port 10 Mb mm Fiber ST Modules Gigabit 1000Mbps port modules Packet Prioritization, 802.1p QOS Frame Buffering and Flow Control@ 1000Mb Fiber SC + 4@10/ 100Mb Managed Network Software MNS-6K for Magnum 6K25-Series GarrettCom proprietary MIBs for Snmp „ Managed switching for high performance Ethernet LANs „ Features Fiber-Built-In „ Nebs and Etsi tested and certified „ RJ-45 ports are MDI/MDIX supported Example 1 Magnum 6K25 Switch for a Vlan application Applications Internet Installation Locating Magnum 6K25 Switches Connecting Ethernet Media Connecting Fiber Optic ST-type, twist-lockIeee Standard Media Type Max. Distance Port Module Fiber Copper Connecting Fiber Optic SC-type, Snap-In Connecting Single-Mode Fiber Optic Media Ieee Standard Connector Media Ieee Standard Table-Top or Shelf Mounting Rack-mounting for 19 Retma racks, regular Magnum 6K25s Rack-mounting, Reverse version of the Magnum 6K25s 2 Reverse Magnum 6K25 units, rack-mounted in a frame Powering the Magnum Managed Fiber Switch 6K25 Port Module 6KPM Installation Preparation for Installing and Removing 6KPMsRemove Chassis Cover 1a Removing Chassis Cover Installing 6KPM Cards in the Magnum 6K25 Uplink 2f Securely latching up 6KPM Cards into a Magnum 6K25 Removing 6KPM Cards Firmly. .5.3a Top View 6 retaining s crews shown by arrows Connecting the Console Terminal to Magnum 6K25 Management Console DB-9 PortRemove 6KPM Card Pin Signal Description DB-9PinConsole1port connector1 RS-232 DB-9 Console Com port Serial port pin assignments Switching Functionality Filtering and ForwardingAddress Learning Status LEDs Up-link MDI-MDIX on RJ-45 port modules, for port 1 onlyAuto-CrossMDIX and Auto-negotiation, for RJ-45 ports PWR Www . GarrettCom . com Flow-control, Ieee 802.3x standard 6KP4 ’cvr Introduction Magnum 6K25 Managed Fiber Switch Port Modules 6KPM Module Description Mode ST-type connectors Segments. When installed in aSwitch, the copper port Dual speed copper ports. 6KP4-F10ST, 4@10Mb multi-mode FX-ST twist lock Module Mode 100Mbps fiber optic Mode SC-type connectors. It Provides an advantageFiber functions in one Module of the 6K25 Switch Transceivers all in one module. This Www . GarrettCom . com Port@ 100Mbps Multi-Mode Fiber port Activity FULL/HALFLink Magnum 6KP8-45MT Module is a combo module withCopper and fiber Small Form Factor Placing more ports on one module 6KP8-RJ45 Twisted Pair, 10/100Mb 8-Port PoE LEDs Summary Fig. the top 8-RJ45 6KP8-45-2SLC GBIC-SXSC Gigabit fiber1000Mb, multi-mode SC Connector 14 6KM-BLNK Before Calling for Assistance When Calling for Assistance Return Material Authorization RMA ProcedureNo Problem Found Appendix B Internal DC Power Supply Options B1.0 Specifications for Magnum 6K25 SWITCHES, DC PowerPower Supply Internal -48VDC Option Shipping and Packaging Information B3.0 Applications for DC Powered Switches B4.0 Installation B4.1 UL Requirements for DC-powered unitsMagnum 6K25s. see figure at right B7.0 Troubleshooting B5.0 OperationB6.0 Ordering Information Appendix C Internal DC Dual-Source Power Option GND C4.0 Features and Benefits of the DUAL-SOURCE Design C5.0 Installation C5.1 UL Requirements C6.0 Ordering InformationExample Magnum 6K25R-48VDC Example Magnum 6K25R-24VDC or Magnum 6K25R-125VDC