c.The components involved in the problem
d.Any particular application that, when used, appears to create the problem
2.An accurate list of Garrett Communications equipment model(s) with serial number(s). Include the date that you purchased the equipment.
3.It is useful to include other network equipment models and related hardware, including personal computers, workstations, terminals and printers; as well as the various network media being used.
4.A record of changes that have been made to your network configuration prior to the occurrence of the problem. Changes to system administration procedures should all be noted in this record.
5.3Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization
(RMA) number. To obtain an RMA number, contact Garrett Communications Customer
Support at (510)
the Internet to support@garrettcom.com. When calling, please have the following
information readily available:
Name and phone number of your contact person.
Your Company Name
Shipping Address
Product Name
Serial Number (or Invoice Number)
Packing List Number (or Sales Order Number)
Date of installation
Failure symptoms, including a description of the specific problem
Garrett Communications will carefully test and evaluate all returned product. If
the problem or condition cannot be duplicated, the unit will be returned as:
