Gateway 820 LTO

Troubleshooting

and Diagnostics

The autoloader includes features to support

troubleshooting and diagnostic operations. If an

autoloader error occurs, an error message and error code are

displayed on the Operator’s Panel.

Additional diagnostic tests and firmware upgrade capability

are included in the diagnostic software on the Resource CD.

Contents

Main Page Contents 1 Introduction 2 Quick Start 3 Setting Up the Autoloader 4 Operating the Autoloader 5 Troubleshooting and Diagnostics A Specifications B Regulatory Compliance and Legal Information . . . . . . . . . . . . . . . . .61 Index Introduction Features Page Accessories Optional accessories Quick Start Warnings Front Back Interior Page Starting the autoloader 3 4 The Operators Panel Installing the data cartridges Setting Up the Autoloader Choosing a location Checking the installation environment Installing the autoloader into a cabinet Requirements Preparing the autoloader To prepare the autoloader for installation: 1 2 Installing the support rails Page Installing the cabinet mount brackets 4 Securing the autoloader To secure the autoloader to the cabinet: 1 2 Connecting the cables Page Data cartridges Installing the data cartridges To install the data cartridges: 1 2 3 4 5 6 Loading and unloading a cartridge Updating the cartridge inventory Operating the Autoloader The Operators Panel Status LEDs LCD (liquid crystal display) Keypad Menu options Inventory status characters Operating modes Random mode Sequential mode Circular mode Autoload mode Autoloader operations Monitoring the autoloader operation and status Performing autoloader and tape drive operations Resetting the autoloader Maintenance Cleaning the tape drive Page Page Page Performing a system test To run a system test: 4 1 2 3 Error codes Overview of Error Codes Robotic control errors Error code hex notation Error belonging to Error code hex notation Description Function errors Low level axis errors Electronic hardware errors Drive errors Error and event log Log level Log entry Example of error/event log display Entry modes Chapter 5: Troubleshooting and Diagnostics Type Description Before calling Gateway Technical Support Telephone support Telephone numbers Page Page SCSI interface SCSI ID settings Changing the SCSI ID settings To change the SCSI ID settings: 1 2 3 SCSI cable requirements SCSI cable length SCSI terminator requirements Performance specifications Capacity Tape drive performance Autoloader self-test times Initial element status time Move complete time Reliability Power specifications AC power AC power cord United States and Canada 120 VAC power cord Chapter A: Environmental specifications Specification Operatin g (1) Storage (2) or non-operating (3) Transportation (4) Acoustic noise limits Shock and vibration Shock specifications Vibration specifications Page Chapter B: www.gateway.com Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 Canada Industry Canada (IC) Unintentional emitter per ICES-003 Page Chapter B: www.gateway.com Notices All Rights Reserved Trademark Acknowledgments Index