Chapter 10: Troubleshooting

Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.

Connecting to a Web site takes too long

Many factors can affect Internet performance:

■The condition of the telephone lines in your residence or at your local telephone service

■The condition of the Internet computers to which you connect and the number of users accessing those computers

■The complexity of graphics and multimedia on Web pages

■Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your convertible tablet PC

People are sending you e-mail messages, but you have not received any mail

■Tap or click the receive button in your e-mail program.

■Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support.

Keyboard

The built-in keyboard does not work

■Attaching a PS/2 keyboard to your port replicator while your convertible tablet PC is running may deactivate the built-in keyboard.

The external keyboard does not work

■Make sure that the keyboard cable is plugged in correctly.

■Remove all extension cables and switchboxes.

■Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

■Try a keyboard that you know works to make sure that the keyboard port works.

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