Chapter 10: Troubleshooting

You cannot connect to the Internet

■The ISP may be having technical difficulties. Contact your ISP for technical support.

■See if the modem works with a different communications program. The problem may be with just one program.

■Review the troubleshooting information under “Internet” on page 137.

Your 56K modem does not connect at 56K

Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.

If your convertible tablet PC has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your convertible tablet PC has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads.

Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem

Current fax technology only supports a maximum send and receive rate of 14,400 bps.

The modem is not recognized by your convertible tablet PC

■Make sure that the line connected to the modem is working and plugged into the appropriate port on your convertible tablet PC. See “Right” on page 12 to make sure that the connections have been made correctly.

■If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).

■Use the modem cable that came with your convertible tablet PC. Some telephone cables do not meet required cable standards and may cause problems with the modem connection.

■Shut down and restart your convertible tablet PC.

■Run Windows modem diagnostics.

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