Chapter 2 Cabling and Troubleshooting the CSS

Troubleshooting the CSS Hardware Components

Troubleshooting the Console Interface

Table 2-13lists common communications problems that may exist between the CSS and a console. Ensure the console settings are configured to:

Baud Rate - 9600

Data Bits - 8

Parity - none

Stop Bits -1

Flow Control - none

For information on console cable pinouts, refer to Appendix B, Cable Connector Pinouts.

Table 2-13 Troubleshooting the Console Interface

Possible Problem

Recommended Action

 

 

Nothing appears on the screen.

Ensure that the RS-232 cable is

 

securely connected to the console port.

 

 

Characters appear on the screen, but

Verify that the CSS and the console

are garbled.

settings match with respect to baud

 

rate, data bits, stop bits, and parity.

 

 

Abbreviated input is used, but pressing

Ensure that you enter a sufficient

the tab key does not enter the command

number of characters for the CSS to

you want.

distinguish between different

 

commands and options.

 

 

Random characters are lost.

Set the flow command on the console

 

to XON/XOFF.

 

 

 

Cisco 11500 Series Content Services Switch Hardware Installation Guide

2-42

78-13884-06

Page 96
Image 96
Cisco Systems 11500 Series manual Troubleshooting the Console Interface, Possible Problem Recommended Action