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Cisco Systems 11500 Series Troubleshooting the CSS Fans, Troubleshooting the CSS 11506 Fan Module

Models: 11500 Series

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Troubleshooting the CSS Fans

Chapter 2 Cabling and Troubleshooting the CSS

Troubleshooting the CSS Hardware Components

Troubleshooting the CSS Fans

The following sections discuss:

•Troubleshooting the CSS 11501 Chassis Fans

•Troubleshooting the CSS 11503 Chassis Fans

•Troubleshooting the CSS 11506 Fan Module

Troubleshooting the CSS 11501 Chassis Fans

The CSS 11501 has six fans. When the CSS starts up and the fans are operational, the following message appears:

CHMGR: All fans are present (6).

Note This message is displayed only if the logging level is set to the Info-6 or Debug-7 level.

If a fan fails when the CSS 11501 starts up, or fails during its normal operation, the following message appears:

CHMGR: Missing fans. Expected 6. Found number.

The number variable indicates the total number of functioning fans. If the

CSS 11501 starts to overheat, the following message appears:

Temperature has reached x celsius for slot number

The x variable indicates the temperature of the CSS 11501.

When a fan failure occurs, obtain technical assistance.

	Cisco 11500 Series Content Services Switch Hardware Installation Guide
2-48	78-13884-06

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Cisco Systems 11500 Series manual Troubleshooting the CSS Fans, Troubleshooting the CSS 11501 Chassis Fans, 2-48

Contents

Software Version July Cisco 11500 Series Content Services SwitchHardware Installation Guide Cisco Systems, Inc 170 West Tasman Drive San Jose, CATurn the television or radio antenna until the interference stops Move the equipment farther away from the television or radioCopyright 2003 Cisco Systems, Inc. All rights reserved Page Audience Specifications for Cisco 11500 Series Power SuppliesC O N T E N T S Cisco TAC Escalation CenterInstalling the CSS 11506 Mid-Mounting the CSS 11506 Mounting Brackets Powering Up the CSS Troubleshooting the Console InterfaceGigabit Ethernet Module Connectors and LEDs Connecting the Power CordTroubleshooting the CSS Power Supply Configuring a Modem C-1 Cable Connector Pinouts B-1Connecting a Modem to the CSS C-1 Content Services Switch D-1Translated Safety Warnings D-12 Warning Definition D-12 CSS 11501 Connectors and LEDs Front-Mounting Position of the CSS 11506 Mounting BracketsSSL Module LEDs Installing a Module into a CSS ChassisSwitch Control Module Console Connector Figure C-1Location of CSS 11506 DC Power Supply Connectors 2-45Session Accelerator Module LED Descriptions LEDs of the CSS 11506 Power SupplyGigabit Ethernet Module LED Descriptions Table A-1Table A-7 Disk Specifications A-6Table A-6 Table B-1Symbols and Conventions Obtaining Documentation About This GuideAudience How to Use This Guide Related Documentation Obtaining Technical AssistanceProvides instructions for unpacking and installing the How to Use This GuideAudience Installing the CSSConnecting a Related DocumentationProvides information for connecting a modem to the safety pertaining to the CSSDocument Title Descriptionxviii Symbols and Conventions Document TitleDescription Obtaining Documentation Cisco.comDocumentation CD-ROM Ordering Documentation Documentation FeedbackCisco.com Obtaining Technical AssistanceTechnical Assistance Center http//tools.cisco.com/RPF/register/register.doCisco TAC Website http//tools.cisco.com/RPF/register/register.doxxiii Cisco TAC Escalation Center Obtaining Additional Publications and Informationxxiv configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL xxvi About This Guide Obtaining Additional Publications and Information78-13884-06 Shipment Contents Unpacking the CSS If the Product is Damaged Unpacking and Installing the CSSSite Requirements Safety Guidelines Required Tools and Equipment Preinstallation Requirements Installing the CSS Installing the CSSSafety Guidelines Site RequirementsChapter 1 Unpacking and Installing the CSS Safety Guidelines Chassis-Lifting Guidelines for the CSS 11503 and CSSElectrical Safety Never install telephone wiring during a lightning storm Specifications for Cisco 11500 Series Power Supplies Table 1-1 AC Electrical SpecificationsTable 1-2 DC Electrical Specifications Power Guidelines for DC Systems CSS 11503 and CSS Required Tools and EquipmentShipment Contents Unpacking the CSS 11503 or CSS Unpacking the CSSUnpacking the CSS Unpacking the CSS Unpacking the CSS 11503 or CSSIf the Product is Damaged 1-10Preinstallation Requirements Installing the CSS Installing the CSS Installing the CSS1-11 Installing a CSS 11501 as a Freestanding Unit Installing the CSSInstalling a CSS 11501 as a Freestanding Unit Installing a CSS 11501 as a Rackmounted UnitInstalling a CSS 11501 as a Rackmounted Unit 1-13Installing a CSS 11503 as a Freestanding Unit Installing a CSS 11503 as a Freestanding UnitInstalling the CSS Installing a CSS 11503 as a Rackmounted UnitInstalling a CSS 11503 as a Rackmounted Unit 1-15Figure 1-2 Front-Mounting the Mounting Brackets on the CSS 1-16 Figure 1-3 Mid-Mounting the Mounting Brackets on the CSSCONSOLE Rack-Mounting the CSS 11506 Chassis Installing the CSSMid-Mounting the CSS 11506 Mounting Brackets 1-17Mid-Mounting the CSS 11506 Mounting Brackets 1-18Figure 1-5 Mid-Mounting the Mounting Brackets on the CSS Installation Precautions and Restrictions Unpacking a CSS Module Installing a CSS ModuleRack-Mounting the CSS 11506 Chassis Installing a Module Installing a ModuleInstallation Precautions and Restrictions Installation Precautions1-20 Table 1-3 CSS 11503 Chassis Slot Restriction Module Slot Restrictions1-21 Table 1-4 CSS 11506 Chassis Slot RestrictionSlot location Figure 1-6 Fully-Configured CSSChapter 1 Unpacking and Installing the CSS Installing a CSS Module Slot location1-23 Figure 1-7 Fully-Configured CSSChapter 1 Unpacking and Installing the CSS Installing a CSS Module 78-13884-06Installing a Module Unpacking a CSS Module1-24 To install a module 1-25Installing a Passive SCM in a CSS 1-269. Reboot the CSS to initialize the passive SCM 1-27Chapter 1 Unpacking and Installing the CSS Installing a CSS Module 1-2878-13884-06 Connecting the Power Cord Powering Up the CSS Powering Down the CSS Cabling and Troubleshooting the CSSConnecting the Console Connecting the Chassis to Ground Troubleshooting the CSS Hardware ComponentsCabling the CSS Two status module LEDs indicating power and device readiness CSS 11501 Connectors and LEDs State LED NameColor IndicatesGigabit Ethernet Module Connectors and LEDs Switch Control Module Connectors and LEDsFast Ethernet Module Connectors and LEDs Cabling the CSS 11503 and CSS 11506 ModulesCSS 11503 and CSS 11506 Module Overview Switch Module SM. An SM provides connectivity among the SCM and IOMs Cabling the CSS 11503 and CSS 11506 Modules Figure 2-2 CSS 11503 Content Services SwitchChapter 2 Cabling and Troubleshooting the CSS 78-13884-06SERVICES Figure 2-3 CSS 11506 Content Services SwitchChapter 2 Cabling and Troubleshooting the CSS 2 3 4Switch Control Module Connectors and LEDs 2-11Figure 2-4 Switch Control Module Connectors and LEDs 2-12Color Table 2-2 Switch Control Module LED DescriptionsLED Name StateFast Ethernet Module Connectors and LEDs Figure 2-5 8-Port Fast Ethernet Module Connectors and LEDs2-14 Figure 2-6 16-Port Fast Ethernet Module Connectors and LEDs 2-15Gigabit Ethernet Module Connectors and LEDs 2-16Table 2-3 Fast Ethernet Module LED Descriptions C S S 5 - 1 0 M - 2 G E Figure 2-7 Gigabit Ethernet Module Connectors and LEDs2-17 2 Gigabit EthernetState LED NameColor IndicatesSession Accelerator Module LEDs 2-19Figure 2-8 Session Accelerator Module LEDs Secure Socket Layer SSL Module LEDs 2-20Table 2-5 Session Accelerator Module LED Descriptions State LED NameColor IndicatesDefault Settings Connecting the ConsoleConnecting the Chassis to Ground ParametersDescription Tools and SuppliesQuantity CommentsAttaching the Grounding Cable 2-24Table 2-8 Tools and Supplies continued 8. Proceed to the “Connecting the Power Cord” section Figure 2-10 Attaching Grounding Wire to Grounding Lug2-25 Connecting a CSS 11501 Power Cord Connecting a CSS 11503 Power Cord Connecting the Power CordConnecting a CSS 11501 Power Cord Connecting a CSS 11506 Power CordConnecting a CSS 11503 AC Power Cord Connecting a CSS 11503 Power CordConnecting a CSS 11503 AC Power Cord Connecting a CSS 11503 DC Power CordConnecting a CSS 11503 DC Power Cord 2-28Terminal block -, +, and 2 Power switchFigure 2-13 Location of the CSS 11503 DC Power Supply Connectors 2-29Connecting a CSS 11506 DC Power Cord Connecting a CSS 11506 Power CordConnecting a CSS 11506 AC Power Cord 2-30Connecting a CSS 11506 AC Power Cord 2-31Connecting a CSS 11506 DC Power Cord 2-32Power supply LEDs Power switch To connect each CSS 11506 DC power supply to a power source2. Locate the power supply DC terminal block, as shown in Figure Figure 2-15 Location of CSS 11506 DC Power Supply ConnectorsTable 2-10 CSS 11506 to DC Power Source Cabling 2-34Checking the DC Power Connection CSS 11503 and CSS 2-35Powering Up the CSS Powering Down the CSS2-36 Troubleshooting the CSS Troubleshooting the CSS Modules Troubleshooting the CSS Hardware ComponentsTroubleshooting the CSS Troubleshooting the Console InterfaceSymptom Recommended Action2-38 Troubleshooting the CSS Modules Table 2-12 Troubleshooting the CSS Modules2-39 Recommended Action SymptomTable 2-12 Troubleshooting the CSS Modules continued 2-40Table 2-12 Troubleshooting the CSS Modules continued Troubleshooting the CSS Hardware Components2-41 Troubleshooting the Console Interface 2-42Troubleshooting the CSS 11501 Power Supply Troubleshooting the CSS Power SupplyTroubleshooting the CSS 11501 Power Supply Troubleshooting the CSS 11503 Power SupplyTroubleshooting the CSS 11503 Power Supply Troubleshooting the CSS 11506 Power Supply2-44 Troubleshooting the CSS Hardware Components Figure 2-16 Location of the CSS 11506 Power SuppliesChapter 2 Cabling and Troubleshooting the CSS CHMGR Missing backup power supplyChapter 2 Cabling and Troubleshooting the CSS Figure 2-17 CSS 11506 AC Power Supply LEDsFigure 2-18 CSS 11506 DC Power Supply LEDs Troubleshooting the CSS Hardware ComponentsTable 2-14 LEDs of the CSS 11506 Power Supply I/P OK DC power supply2-47 Troubleshooting the CSS 11501 Chassis Fans Troubleshooting the CSS FansTroubleshooting the CSS 11501 Chassis Fans Troubleshooting the CSS 11503 Chassis FansTroubleshooting the CSS 11503 Chassis Fans 2-49Troubleshooting the CSS 11506 Fan Module 2-50Physical Specifications CSS 11501 Bandwidth and Memory Specifications SpecificationsElectrical Specifications Environmental Specifications CSS 11503 and CSS 11506 Module Specifications Disk SpecificationsElectrical Specifications Environmental Specifications Physical Specifications CSS 11501 Bandwidth and Memory Specifications CSS 11503 and CSS 11506 Module SpecificationsDisk Specifications Supported StandardsTransport Gateway NetworkRouting ApplicationAppendix A Specifications Supported Standards Network UtilitiesNetwork Management 78-13884-06RJ-45 RS-232 Console Port Pinouts RJ-45 Management Connector Pinouts Cable Connector PinoutsRJ-45 Fast Ethernet Connector Pinouts A P P E N D I X BRJ-45 Fast Ethernet Connector Pinouts Connecting the Console Port to a Terminal RJ-45 RS-232 Console Port PinoutsConnecting the Console Port to a PC Connecting the Console Port to a ModemConnecting the Console Port to a PC Connecting the Console Port to a Terminal Connecting the Console Port to a Modem Appendix B Cable Connector Pinouts RJ-45 Management Connector Pinouts RJ-45 Management Connector PinoutsTable B-6 RJ-45 Management Connector Pinouts 78-13884-06Appendix B Cable Connector Pinouts RJ-45 Management Connector Pinouts 78-13884-06Configuring a Modem Cabling a Modem to the CSS Connecting a Modem to the CSSConfiguring a Modem A P P E N D I X CCabling a Modem to the CSS Table C-1 CSS Console Port Default Settings Appendix C Connecting a Modem to the CSS Cabling a Modem to the CSS 78-13884-06Agency Approvals Safety Requirements Translated Safety Warnings A P P E N D I X DAgency Approvals FCC Class A Compliance Notice United States FCC Compliance Information Statement United States ICES-003 Class A Compliance Notice Canada Europe EUPage CISPR 22 Class A Warning VCCI Class A WarningPage Class A Warning for Taiwan and Other Traditional Chinese Markets Safety Requirements Class A EMC WarningD-10 Laser Safety D-11Translated Safety Warnings Warning DefinitionD-12 D-13 D-14 D-15 D-16 D-17 Translated Safety Warnings D-1878-13884-06 Battery Handling Warning D-19D-20 Invisible Laser Radiation Warning D-21Jewelry Removal Warning D-22D-23 Installation Warning D-24Radiation from Open Port Aperture D-25Installation Warning D-26D-27 Two Person Lifting Requirement D-28Lifting the Chassis Warning D-29D-30 Chassis Installation Warning D-31Lightning Activity Warning D-32D-33 Disconnect Device Warning D-34Cisco 11500 Power Source D-35D-36 DC Power Supply Warning D-37D-38 D-39 Power Supply Warning D-40Ground Conductor Warning D-41D-42 Installation and Replacement Warning D-43Use Copper Conductors Only Warning D-44Short-circuit Protection Warning D-45D-46 Faceplates and Cover Panels Warning D-47D-48 D-49 Power Module Warning D-50D-51 Ground Conductor Warning D-52Translated Safety Warnings D-53Translated Safety Warnings D-5478-13884-06 I N D E IN-1IN-2 IN-3 IN-4 IN-5 IN-6 Index78-13884-06