WatchGuard Technologies SSL VPN manual Troubleshooting, Launching the v 5.5 Administration Tool

Troubleshooting

To upgrade to v 5.5.

1In the v5.0 Administration Tool, click the Firebox® SSL VPN Gateway Cluster tab.

2On the Administration tab, next to Upload a server upgrade or saved config, click Browse.

3 Navigate to the upgrade file and click Open.

4 Wait for the message Upgrade successful to appear and then restart the device.

Note: If the upgrade file has the extension .zip, extract the files before you upgrade the Firebox® SSL VPN Gateway.

Launching the v 5.5 Administration Tool

After the Administration Tool installation is complete, you can launch the new tool from Start > All Pro- grams > WatchGuard. Type the IP address or FQDN of the SSL VPN Gateway device in the Connecting To dialog box. Note that the dialog box does not always appear in the foreground—it may be buried behind other open windows on your desktop.

Note

Both ports 9001 and 9002 are required for administrator traffic. This is detailed in Chapter 2, “Introduction to Firebox SSL VPN Gateway.” .

You may need to log in to your LiveSecurity account at https://www.watchguard.com/archive/getcredentials.asp to get a copy of your feature key..

Troubleshooting

The following information explains how to deal with problems you might encounter when setting up and using the Firebox SSL VPN Gateway.

Troubleshooting the Web Interface

This section describes issues you might have with connecting to the Web Interface.

Web Interface Appears without Typing in Credentials

If you typed the Web address for the Firebox SSL VPN Gateway, the Web Interface appears without ask- ing for the user name and password. The problem is that you have portal page authentication disabled. In the Administration Tool, on the Global Cluster Policies tab, under Advanced Options, select Enable Portal Page Authentication.

If this is disabled, unauthenticated network traffic is sent to the Web Interface. This is a valid configura- tion; however, make sure the Web Interface is located in the DMZ.

Applications do not Appear after Logging On

When users log on to the Firebox SSL VPN Gateway, they cannot see their applications. The Message Center states that a domain was not specified.

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