WatchGuard Technologies APPENDIX A Firebox SSL VPN Gateway Monitoring and Troubleshooting

Using the Access Portal	118
To connect using the default portal page	118
Connecting from a Private Computer	119
Tunneling Private Network Traffic over Secure Connections	120
Operation through Firewalls and Proxies	121
Terminating the Secure Tunnel and Returning Packets to the Client	121
ActiveX Helper	122
Using the Secure Access Client Window	122
Configuring Proxy Servers for the Secure Access Client	125
Configuring Secure Access Client to Work with Non-Administrative Users	126
Connecting from a Public Computer	126
Connections Using Kiosk Mode	126
Creating a Kiosk Mode Resource	127
Working with File Share Resources	128
Client Applications	129
To enable client applications	129
Firefox Web Browser	130
Remote Desktop client	130
SSH Client	130
Telnet 3270 Emulator Client	131
VNC Client	131
Gaim Instant Messenging	131
Supporting Secure Access Client	132
Managing Client Connections	133
Connection handling	133
Closing a connection to a resource	134
Disabling and enabling a user	134
Configuring Authentication Requirements after Network Interruption	134
APPENDIX A Firebox SSL VPN Gateway Monitoring and Troubleshooting	137
Viewing and Downloading System Message Logs	137
To view and filter the system log	137
Forwarding System Messages to a Syslog Server	138
To forward Firebox SSL VPN Gateway system messages to a syslog server	138
Viewing the W3C-Formatted Request Log	138
Enabling and Viewing SNMP Logs	139
To enable logging of SNMP messages	139
Multi Router Traffic Grapher Example	139
Viewing System Statistics	140
Monitoring Firebox SSL VPN Gateway Operations	140
To open the Firebox SSL VPN Gateway Administration Desktop	141
Recovering from a Failure of the Firebox SSL VPN Gateway	141
Reinstalling v 4.9 application software	142
Backing up your configuration settings	142
Upgrading to SSL v 5.0	142
Upgrading to SSL v 5.5	142

Admin Guide ix