WatchGuard Technologies SSL VPN Online Help, Product Documentation, Technical Support, Hours

Online Help

This forum has different categories that you can use to look for information. The Technical Support team controls the forum during regular work hours. You do not get special help from Technical Support when you use the forum. To contact Technical Support directly from the web, log in to your LiveSecurity account. Click on the Incidents link to send a Technical Support incident.

Using the WatchGuard Users Forum

To use the WatchGuard Users Forum you must first create an account. Browse to http://www.watch- guard.com/forum for instructions.

Online Help

Online Help for the Firebox SSL VPN Gateway is included in the application software. It is available in the pane on the left side of your application window.

Product Documentation

We copy all user guides to the web site at http://www.watchguard.com/help/documentation.

Technical Support

Your LiveSecurity® Service subscription includes technical support for the WatchGuard® System Man- ager software and Firebox® hardware. To learn more about WatchGuard Technical Support, browse to the WatchGuard web site at:

http://www.watchguard.com/support

Note

You must activate LiveSecurity Service before you can get technical support.

LiveSecurity Service technical support

All new Firebox products include the WatchGuard LiveSecurity Technical Support Service. You can speak with a member of the WatchGuard Technical Support team when you have a problem with the installa- tion, management, or configuration of your Firebox.

Hours

WatchGuard LiveSecurity Technical Support operates from 6:00 AM to 6:00 PM in your local time zone, Monday through Friday.

Telephone number

877.232.3531 (select option #2) in United States and Canada +1.206.613.0456 in all other countries

Web site

http://www.watchguard.com/support

6 Firebox SSL VPN Gateway