Training and Certification

Service time

We try for a maximum response time of four hours.

Single Incident Priority Response Upgrade (SIPRU) and Single Incident After Hours Upgrade (SIAU) are also available. For more data about these upgrades, refer to the WatchGuard web site at:

http://www.watchguard.com/support

LiveSecurity Gold

WatchGuard Gold LiveSecurity Technical Support adds to your standard LiveSecurity Service. We recom- mend that you get this upgrade if you use the Internet or VPN tunnels for most of your work.

With WatchGuard Gold LiveSecurity Technical Support you get:

•Technical support 24 hours a day, seven days a week, including holidays.

•The Technical Support Team operates the support center from 7 PM Sunday to 7 PM Friday (Pacific Time). For weekend support for critical problems, use the on-call paging system.

•We try for a maximum response time of one hour.

•To create a support incident, call WatchGuard LiveSecurity Technical Support. A Customer Care representative records the problem and gives you an incident number. A Priority Support technician calls you as quickly as possible. If you have a critical problem when the support center is not open, use the LiveSecurity Technical Support phone number to page a technician.

You can also send an incident on the web site at: http://www.watchguard.com/support/ incidents/newincident.asp.

Firebox Installation Service

WatchGuard Remote Firebox Installation Service helps you to install and configure your Firebox. You can schedule two hours with a WatchGuard Technical Support team member. The technician helps you to:

•Do an analysis of your network and security policy

•Install the WatchGuard System Manager software and Firebox hardware

•Align your configuration with your company security policy

This service does not include VPN installation.

VPN Installation Service

WatchGuard Remote VPN Installation Service helps you through a full VPN installation. You can sched- ule a two-hour time with one of the WatchGuard Technical Support team. During this time, the techni- cian helps:

•Do an analysis of your VPN policy

•Configure your VPN tunnels

•Do a test of your VPN configuration

You can use this service after you correctly install and configure your Firebox devices.

Training and Certification

WatchGuard® product training is available online to help you learn more about network security and WatchGuard products. You can find training materials on the Technical Support web site and prepare for

Administration Guide

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WatchGuard Technologies SSL VPN manual Training and Certification, LiveSecurity Gold, Firebox Installation Service
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SSL VPN specifications

WatchGuard Technologies offers a robust SSL VPN solution designed for secure remote access to corporate networks. As businesses increasingly rely on a remote workforce, the need for secure and reliable connectivity has never been more critical. WatchGuard's SSL VPN features advanced security technologies that ensure data integrity and confidentiality while enabling seamless access to applications and resources.

One of the standout features of WatchGuard's SSL VPN is its user-friendly interface. The solution is designed to simplify the user experience, enabling employees to connect to the VPN with minimal complexity. With a straightforward setup process, users can quickly establish secure connections from various devices, including laptops, smartphones, and tablets. This flexibility supports a diverse workforce, allowing employees to work from different locations without compromising security.

In addition to its ease of use, WatchGuard's SSL VPN is built on robust security technologies. It employs end-to-end encryption to safeguard data in transit, ensuring that only authorized users can access sensitive information. By utilizing SSL (Secure Sockets Layer) protocols, the VPN creates a secure tunnel between the user’s device and the corporate network, protecting against potential threats such as eavesdropping or man-in-the-middle attacks.

Moreover, WatchGuard Technologies includes multiple authentication options, adding another layer of security. The solution supports multi-factor authentication (MFA), requiring users to provide additional verification beyond just a password. This could involve mobile device verification or biometric authentication, significantly reducing the risk of unauthorized access.

Another key characteristic of WatchGuard’s SSL VPN is its integration with other WatchGuard security solutions. Businesses can benefit from a comprehensive security posture by leveraging firewalls and intrusion prevention systems along with the SSL VPN. This holistic approach ensures that remote connections are continually monitored and secured against evolving cyber threats.

Scalability is also a crucial aspect of WatchGuard's SSL VPN, accommodating growing organizations with changing needs. The solution can easily scale to support an increasing number of remote users without compromising performance. With robust performance metrics, businesses can ensure that even during peak usage times, the VPN remains responsive and reliable.

In summary, WatchGuard Technologies' SSL VPN solution combines ease of use, robust security, flexible authentication, and scalability. These features make it an ideal choice for organizations seeking to provide secure remote access to their employees while maintaining a strong defense against cyber threats. With WatchGuard, businesses can confidently navigate the challenges of a digital landscape, ensuring their network remains secure as they embrace remote work.
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