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Cisco Systems 11500 Series Obtaining Technical Assistance, Technical Assistance Center, Cisco.com

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Obtaining Technical Assistance

About This Guide

Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.

Cisco.com

Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to help you with these tasks:

•Streamline business processes and improve productivity

•Resolve technical issues with online support

•Download and test software packages

•Order Cisco learning materials and merchandise

•Register for online skill assessment, training, and certification programs

To obtain customized information and service, you can self-register on Cisco.com at this URL:

http://tools.cisco.com/RPF/register/register.do

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The type of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

	Cisco 11500 Series Content Services Switch Hardware Installation Guide
xxii	78-13884-06

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Cisco Systems 11500 Series manual Obtaining Technical Assistance, Technical Assistance Center, Cisco.com, xxii

Contents

Software Version July Cisco 11500 Series Content Services SwitchHardware Installation Guide Cisco Systems, Inc 170 West Tasman Drive San Jose, CATurn the television or radio antenna until the interference stops Move the equipment farther away from the television or radioCopyright 2003 Cisco Systems, Inc. All rights reserved Page Audience Specifications for Cisco 11500 Series Power SuppliesC O N T E N T S Cisco TAC Escalation CenterInstalling the CSS 11506 Mid-Mounting the CSS 11506 Mounting Brackets Powering Up the CSS Troubleshooting the Console InterfaceGigabit Ethernet Module Connectors and LEDs Connecting the Power CordTroubleshooting the CSS Power Supply Configuring a Modem C-1 Cable Connector Pinouts B-1Connecting a Modem to the CSS C-1 Content Services Switch D-1Translated Safety Warnings D-12 Warning Definition D-12 CSS 11501 Connectors and LEDs Front-Mounting Position of the CSS 11506 Mounting BracketsSSL Module LEDs Installing a Module into a CSS ChassisSwitch Control Module Console Connector Figure C-1Location of CSS 11506 DC Power Supply Connectors 2-45Session Accelerator Module LED Descriptions LEDs of the CSS 11506 Power SupplyGigabit Ethernet Module LED Descriptions Table A-1Table A-7 Disk Specifications A-6Table A-6 Table B-1Symbols and Conventions Obtaining Documentation About This GuideAudience How to Use This Guide Related Documentation Obtaining Technical AssistanceProvides instructions for unpacking and installing the How to Use This GuideAudience Installing the CSSConnecting a Related DocumentationProvides information for connecting a modem to the safety pertaining to the CSSDescription Document Titlexviii Document Title Symbols and ConventionsDescription Cisco.com Obtaining DocumentationDocumentation CD-ROM Ordering Documentation Documentation FeedbackCisco.com Obtaining Technical AssistanceTechnical Assistance Center http//tools.cisco.com/RPF/register/register.dohttp//tools.cisco.com/RPF/register/register.do Cisco TAC Websitexxiii Obtaining Additional Publications and Information Cisco TAC Escalation Centerxxiv configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL About This Guide Obtaining Additional Publications and Information xxvi78-13884-06 Shipment Contents Unpacking the CSS If the Product is Damaged Unpacking and Installing the CSSSite Requirements Safety Guidelines Required Tools and Equipment Preinstallation Requirements Installing the CSS Installing the CSSSafety Guidelines Site RequirementsChapter 1 Unpacking and Installing the CSS Safety Guidelines Chassis-Lifting Guidelines for the CSS 11503 and CSSElectrical Safety Never install telephone wiring during a lightning storm Table 1-1 AC Electrical Specifications Specifications for Cisco 11500 Series Power SuppliesTable 1-2 DC Electrical Specifications Power Guidelines for DC Systems CSS 11503 and CSS Required Tools and EquipmentShipment Contents Unpacking the CSS 11503 or CSS Unpacking the CSSUnpacking the CSS Unpacking the CSS Unpacking the CSS 11503 or CSSIf the Product is Damaged 1-10Installing the CSS Installing the CSS Installing the CSS Preinstallation Requirements1-11 Installing a CSS 11501 as a Freestanding Unit Installing the CSSInstalling a CSS 11501 as a Freestanding Unit Installing a CSS 11501 as a Rackmounted UnitInstalling a CSS 11501 as a Rackmounted Unit 1-13Installing a CSS 11503 as a Freestanding Unit Installing a CSS 11503 as a Freestanding UnitInstalling the CSS Installing a CSS 11503 as a Rackmounted Unit1-15 Installing a CSS 11503 as a Rackmounted UnitFigure 1-2 Front-Mounting the Mounting Brackets on the CSS Figure 1-3 Mid-Mounting the Mounting Brackets on the CSS 1-16CONSOLE Rack-Mounting the CSS 11506 Chassis Installing the CSSMid-Mounting the CSS 11506 Mounting Brackets 1-171-18 Mid-Mounting the CSS 11506 Mounting BracketsFigure 1-5 Mid-Mounting the Mounting Brackets on the CSS Installation Precautions and Restrictions Unpacking a CSS Module Installing a CSS ModuleRack-Mounting the CSS 11506 Chassis Installing a Module Installing a ModuleInstallation Precautions Installation Precautions and Restrictions1-20 Table 1-3 CSS 11503 Chassis Slot Restriction Module Slot Restrictions1-21 Table 1-4 CSS 11506 Chassis Slot RestrictionSlot location Figure 1-6 Fully-Configured CSSChapter 1 Unpacking and Installing the CSS Installing a CSS Module Slot location1-23 Figure 1-7 Fully-Configured CSSChapter 1 Unpacking and Installing the CSS Installing a CSS Module 78-13884-06Unpacking a CSS Module Installing a Module1-24 To install a module 1-25Installing a Passive SCM in a CSS 1-269. Reboot the CSS to initialize the passive SCM 1-271-28 Chapter 1 Unpacking and Installing the CSS Installing a CSS Module78-13884-06 Connecting the Power Cord Powering Up the CSS Powering Down the CSS Cabling and Troubleshooting the CSSConnecting the Console Connecting the Chassis to Ground Troubleshooting the CSS Hardware ComponentsCabling the CSS Two status module LEDs indicating power and device readiness CSS 11501 Connectors and LEDs State LED NameColor IndicatesGigabit Ethernet Module Connectors and LEDs Switch Control Module Connectors and LEDsFast Ethernet Module Connectors and LEDs Cabling the CSS 11503 and CSS 11506 ModulesCSS 11503 and CSS 11506 Module Overview Switch Module SM. An SM provides connectivity among the SCM and IOMs Cabling the CSS 11503 and CSS 11506 Modules Figure 2-2 CSS 11503 Content Services SwitchChapter 2 Cabling and Troubleshooting the CSS 78-13884-06SERVICES Figure 2-3 CSS 11506 Content Services SwitchChapter 2 Cabling and Troubleshooting the CSS 2 3 4Switch Control Module Connectors and LEDs 2-11Figure 2-4 Switch Control Module Connectors and LEDs 2-12Color Table 2-2 Switch Control Module LED DescriptionsLED Name StateFigure 2-5 8-Port Fast Ethernet Module Connectors and LEDs Fast Ethernet Module Connectors and LEDs2-14 Figure 2-6 16-Port Fast Ethernet Module Connectors and LEDs 2-152-16 Gigabit Ethernet Module Connectors and LEDsTable 2-3 Fast Ethernet Module LED Descriptions C S S 5 - 1 0 M - 2 G E Figure 2-7 Gigabit Ethernet Module Connectors and LEDs2-17 2 Gigabit EthernetState LED NameColor Indicates2-19 Session Accelerator Module LEDsFigure 2-8 Session Accelerator Module LEDs 2-20 Secure Socket Layer SSL Module LEDsTable 2-5 Session Accelerator Module LED Descriptions State LED NameColor IndicatesDefault Settings Connecting the ConsoleConnecting the Chassis to Ground ParametersDescription Tools and SuppliesQuantity Comments2-24 Attaching the Grounding CableTable 2-8 Tools and Supplies continued Figure 2-10 Attaching Grounding Wire to Grounding Lug 8. Proceed to the “Connecting the Power Cord” section2-25 Connecting a CSS 11501 Power Cord Connecting a CSS 11503 Power Cord Connecting the Power CordConnecting a CSS 11501 Power Cord Connecting a CSS 11506 Power CordConnecting a CSS 11503 AC Power Cord Connecting a CSS 11503 Power CordConnecting a CSS 11503 AC Power Cord Connecting a CSS 11503 DC Power CordConnecting a CSS 11503 DC Power Cord 2-28Terminal block -, +, and 2 Power switchFigure 2-13 Location of the CSS 11503 DC Power Supply Connectors 2-29Connecting a CSS 11506 DC Power Cord Connecting a CSS 11506 Power CordConnecting a CSS 11506 AC Power Cord 2-30Connecting a CSS 11506 AC Power Cord 2-31Connecting a CSS 11506 DC Power Cord 2-32Power supply LEDs Power switch To connect each CSS 11506 DC power supply to a power source2. Locate the power supply DC terminal block, as shown in Figure Figure 2-15 Location of CSS 11506 DC Power Supply ConnectorsTable 2-10 CSS 11506 to DC Power Source Cabling 2-34Checking the DC Power Connection CSS 11503 and CSS 2-35Powering Down the CSS Powering Up the CSS2-36 Troubleshooting the CSS Troubleshooting the CSS Modules Troubleshooting the CSS Hardware ComponentsTroubleshooting the CSS Troubleshooting the Console InterfaceRecommended Action Symptom2-38 Table 2-12 Troubleshooting the CSS Modules Troubleshooting the CSS Modules2-39 Recommended Action SymptomTable 2-12 Troubleshooting the CSS Modules continued 2-40Troubleshooting the CSS Hardware Components Table 2-12 Troubleshooting the CSS Modules continued2-41 Troubleshooting the Console Interface 2-42Troubleshooting the CSS 11501 Power Supply Troubleshooting the CSS Power SupplyTroubleshooting the CSS 11501 Power Supply Troubleshooting the CSS 11503 Power SupplyTroubleshooting the CSS 11506 Power Supply Troubleshooting the CSS 11503 Power Supply2-44 Troubleshooting the CSS Hardware Components Figure 2-16 Location of the CSS 11506 Power SuppliesChapter 2 Cabling and Troubleshooting the CSS CHMGR Missing backup power supplyChapter 2 Cabling and Troubleshooting the CSS Figure 2-17 CSS 11506 AC Power Supply LEDsFigure 2-18 CSS 11506 DC Power Supply LEDs Troubleshooting the CSS Hardware ComponentsI/P OK DC power supply Table 2-14 LEDs of the CSS 11506 Power Supply2-47 Troubleshooting the CSS 11501 Chassis Fans Troubleshooting the CSS FansTroubleshooting the CSS 11501 Chassis Fans Troubleshooting the CSS 11503 Chassis FansTroubleshooting the CSS 11503 Chassis Fans 2-49Troubleshooting the CSS 11506 Fan Module 2-50Physical Specifications CSS 11501 Bandwidth and Memory Specifications SpecificationsElectrical Specifications Environmental Specifications CSS 11503 and CSS 11506 Module Specifications Disk SpecificationsElectrical Specifications Environmental Specifications Physical Specifications CSS 11501 Bandwidth and Memory Specifications CSS 11503 and CSS 11506 Module SpecificationsSupported Standards Disk SpecificationsTransport Gateway NetworkRouting ApplicationAppendix A Specifications Supported Standards Network UtilitiesNetwork Management 78-13884-06RJ-45 RS-232 Console Port Pinouts RJ-45 Management Connector Pinouts Cable Connector PinoutsRJ-45 Fast Ethernet Connector Pinouts A P P E N D I X BRJ-45 Fast Ethernet Connector Pinouts Connecting the Console Port to a Terminal RJ-45 RS-232 Console Port PinoutsConnecting the Console Port to a PC Connecting the Console Port to a ModemConnecting the Console Port to a PC Connecting the Console Port to a Terminal Connecting the Console Port to a Modem Appendix B Cable Connector Pinouts RJ-45 Management Connector Pinouts RJ-45 Management Connector PinoutsTable B-6 RJ-45 Management Connector Pinouts 78-13884-06Appendix B Cable Connector Pinouts RJ-45 Management Connector Pinouts 78-13884-06Configuring a Modem Cabling a Modem to the CSS Connecting a Modem to the CSSConfiguring a Modem A P P E N D I X CCabling a Modem to the CSS Table C-1 CSS Console Port Default Settings Appendix C Connecting a Modem to the CSS Cabling a Modem to the CSS 78-13884-06Agency Approvals Safety Requirements Translated Safety Warnings A P P E N D I X DAgency Approvals FCC Class A Compliance Notice United States FCC Compliance Information Statement United States ICES-003 Class A Compliance Notice Canada Europe EUPage CISPR 22 Class A Warning VCCI Class A WarningPage Class A Warning for Taiwan and Other Traditional Chinese Markets Class A EMC Warning Safety RequirementsD-10 Laser Safety D-11Warning Definition Translated Safety WarningsD-12 D-13 D-14 D-15 D-16 D-17 D-18 Translated Safety Warnings78-13884-06 Battery Handling Warning D-19D-20 Invisible Laser Radiation Warning D-21Jewelry Removal Warning D-22D-23 Installation Warning D-24Radiation from Open Port Aperture D-25Installation Warning D-26D-27 Two Person Lifting Requirement D-28Lifting the Chassis Warning D-29D-30 Chassis Installation Warning D-31Lightning Activity Warning D-32D-33 Disconnect Device Warning D-34Cisco 11500 Power Source D-35D-36 DC Power Supply Warning D-37D-38 D-39 Power Supply Warning D-40Ground Conductor Warning D-41D-42 Installation and Replacement Warning D-43Use Copper Conductors Only Warning D-44Short-circuit Protection Warning D-45D-46 Faceplates and Cover Panels Warning D-47D-48 D-49 Power Module Warning D-50D-51 Ground Conductor Warning D-52Translated Safety Warnings D-53D-54 Translated Safety Warnings78-13884-06 I N D E IN-1IN-2 IN-3 IN-4 IN-5 Index IN-678-13884-06