ˆ Troubleshooting
Problem | Solution |
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Cannot program the existing ID after disconnect- | Perform a system update at another station (see “Trouble- |
ing and reconnecting the phone. | shooting” on Page 26). |
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Cannot access the program mode. | Station is off the hook or on hold. Hang up or turn hold off. |
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Does not receive 3$*(#$//. | DND is on. Turn it off. |
Cannot join in a conference call. | Release Call Privacy (see “Making a Conference Call” on |
| Page 16). |
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| Another station has already joined the call. |
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Intercom does not work. | Make sure both stations are connected to Lines 1 and 2. |
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| Called station is in DND. |
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Cannot view the activity of other stations. | Line 1 is not common to all bases. |
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The line indicator flashes when a call comes in but | Auto Attendant is turned on at the SP708 station. Turn it off. |
the phone does not ring. |
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Ringer switch is set to off. Turn it on. | |
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| Ringer is programmed OFF. Turn it on. |
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| DND is turned on. Turn it off. |
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One station's number continues to appear when | DND is on at that station. Turn it off. |
the station is not in use. |
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Make sure the base is connected to the line and AC power. | |
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The telephone does not ring. | Auto Attendant is turned on at the SP708 station. Turn it off. |
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| Ringer switch is set OFF. Turn it on. |
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| Ringer is programmed OFF. Turn it on. |
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| DND is on. Turn it off. |
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There is no dial tone and the display is blank. | Connect AC power. |
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Callers cannot hear you when using the handset, | Check the handset cord connection. |
but you can hear them. |
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Check MUTE. | |
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When a call comes in on Line 2, the LINE 2 indica- | Check the FAX/PC switch. The switch should be set to |
tor does not light. | PHONE when a PC or fax is not connected. |
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Cannot operate the phone during a power failure. | Install the backup batteries. |
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Communication errors occur during Call Transfer/ | A station might have been removed without performing a |
Intercom/Page All. | system update. |
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26 | Troubleshooting | |||
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