Troubleshooting

If you spilled liquid in the keyboard, turn off your convertible tablet PC and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it.

A keyboard character keeps repeating or you see a “Keyboard stuck” or “Key failure” error message

Make sure that nothing is resting on the keyboard.

Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your convertible tablet PC.

You are pressing a letter key and a number appears on the screen

The numeric keypad is turned on. See “Key types” on page 37 for instructions on turning off your numeric keypad.

Memory

You see a “Memory error” message

Make sure that the memory module is inserted correctly in the memory bay slot. For more information, see “Adding or replacing memory” on page 91.

Use a third-party diagnostic program to help determine if a memory module is failing.

You see a “Not enough memory” error message

Close all programs, then restart your convertible tablet PC.

Help and For more information about troubleshooting memory

Support errors, tap or click Start, then tap or click Help and Support. Type the keyword memory error in the Search

box , then tap or click the arrow.

Memory card reader

Drive letter for the memory card slot does not appear in the My Computer window

Reboot your convertible tablet PC.

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