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Gateway Convertible Tablet PC Telephone numbers, Automated troubleshooting system, Telephone numbers, Resource, How to reach, How to reach, Service description, Service description

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Chapter 10: Troubleshooting

Telephone numbers

Gateway offers a wide range of customer service, customer care, and information services.

Automated troubleshooting system

Service description	How to reach

Use an automated menu system and your telephone	800-846-2118
keypad to find answers to common problems.

Telephone numbers

You can access the following services through your telephone to get answers to your questions:

Resource	Service description	How to reach

Answers by	Get tutorial assistance for hardware	www.gateway.com/answers
Gateway	and software issues. This is a
	fee-based service.

Gateway	Talk to a Gateway Customer Care	Gateway Customer Care
Customer Care	representative about a non-tutorial	telephone numbers vary by
	technical support question. (See	country or region. See the
	“Before calling Gateway Customer	label on the bottom of your
	Care” on page 151 before calling.)	convertible tablet PC. For
		more information, see
		“Identifying your model” on
		page 18.

America Online	Get support for your America Online	800-827-6364 (US)
	ISP account.	888-265-4357 (Canada)
		888-265-4357 (Canada)

Sales	Get information about available	888-888-2075 (US)
	systems.	888-387-7752 (Canada)

152	www.gateway.com

Contents

User Guide Page Getting Help 2 Checking Out Your Gateway Convertible Tablet PC Getting Started Using Windows XP Tablet PC Using Drives and Ports Managing Power Upgrading Your Convertible Tablet PC Using the Optional Port Replicator 9 Maintaining Your Convertible Tablet PC Troubleshooting A Safety, Regulatory, and Legal Information Index Page Getting Help Thank you for purchasing our convertible tablet PC Using Support Support Home Product Support Downloads Customer Service Upgrade Center To start Help and Support: Searching for a topic To start BigFix: To learn more about using BigFix: To access the Using Your Computer guide: Page Checking Out Your Gateway Convertible Tablet PC Front Component Description Page Right Page Page Bottom Keyboard area Page Gateway model number Gateway serial number Internal wireless label Microsoft Certificate of Authenticity Accessories Batteries and automobile/airplane power adapters Carrying cases Memory Port replicators Printers USB flash drive Page Getting Started To install the battery: To connect the AC adapter: Protecting from power source problems To connect the modem: To connect to a cable or DSL modem or to an Ethernet network: To start your convertible tablet PC: Turning on the Power on Lid Lift feature To turn on the Power on Lid Lift feature: Waking up your convertible tablet PC To turn off your convertible tablet PC: To close unresponsive programs and restart your convertible tablet PC: LED status indicators Indicator Keyboard status indicators Using the keyboard Key types System key combinations Page Page Tablet control buttons Page Multi-functionbuttons Using the EZ Pad touchpad Do this Page Using the display Converting the display from notebook to tablet mode To convert the display from notebook mode to tablet mode: Changing display orientation To change display orientation: To change orientation properties: Adjusting brightness To adjust screen brightness: XtraBright/XtraDim To use XtraBright/XtraDim: Storing and removing the pen To store the pen in your convertible tablet PC: To remove the pen from our convertible tablet PC: To adjust the overall volume level using hardware controls: To turn the wireless radio on or off: Using Windows XP Tablet PC Using Windows XP Tablet PC Calibration To open the calibration program: Gestures Pen button Tips Tablet Input Panel (TIP) TIP tips Using speech recognition To change tablet and pen settings: Programming the buttons To reprogram button functions: Adjusting the Tablet PC Input Panel Settings To adjust writing pad, writing tools, and speech settings: Using Drives and Ports To change bay modules: Page Identifying drive types Inserting a CD or DVD To insert a CD or DVD: Playing a CD Playing a DVD Creating CDs Memory card types Inserting a memory card To insert a memory card: Using a memory card To access a file on a memory card: Removing a memory card To remove a memory card: To insert a PC Card: To remove a PC Card: To use a projector or external monitor: Page To view your convertible tablet PC display on a television: Page Changing from one display to another To connect your video camera to your convertible tablet PC: Managing Power Monitoring the battery charge To recalibrate the battery: Changing batteries To change the battery: Page Conserving battery power Using alternate power sources Changing power modes Using power saving modes Page Upgrading Your Convertible Tablet PC Preventing static electricity discharge Adding or replacing memory Adding or replacing memory in the memory bay To add or replace memory modules: Page Page Replacing memory under the keyboard Opening the keyboard compartment To open the keyboard compartment: Page F11 Page keys-down Replacing the memory To replace the memory: Reattaching the keyboard To reattach the keyboard: Page Page To replace the hard drive kit: Page Page Using the Optional Port Replicator Page Page Page Page Attaching to the port replicator To attach your convertible tablet PC to the port replicator: Disconnecting from the port replicator To separate your convertible tablet PC from the port replicator: To secure your convertible tablet PC and port replicator: Maintaining Your Convertible Tablet PC Caring for your convertible tablet Display screen Using the Pen Replacing the pen point To replace the pen point: Cleaning the exterior Cleaning the keyboard Cleaning the convertible tablet PC screen Cleaning CDs or DVDs Protecting your convertible tablet PC from viruses To scan for viruses: To remove a virus: To update Norton Internet Security: To run Windows Update: Microsoft System Restore To run Microsoft System Restore: Reinstalling programs and drivers To reinstall your program or driver: Restoring your convertible tablet PC to the original configuration Troubleshooting Safety guidelines First steps Audio Battery CD drives Device installation To check IRQ usage: Display DVD drives An audio CD does not produce sound A DVD movie will not play A DVD does not produce sound on a TV File management To restore deleted files: Hard drive Internet Keyboard Memory Memory card reader Modem (cable or DSL) Modem (dial-up) To check the dialing properties: Page Your 56K modem does not connect at 56K The modem is not recognized by your convertible tablet PC To run modem diagnostics: To turn down the modem volume: Mouse Networks Passwords PC Cards Pen Power Printer To set a default printer: To make sure that the printer is not set to work offline: Sound Touchpad Video Before calling Gateway Customer Care Telephone numbers Automated troubleshooting system Telephone numbers Self-help Tutoring Training Page Safety, Regulatory, and Legal Information Important safety information Setting up your convertible tablet PC Care during use Wireless Guidance Page United States of America Unintentional emitter per FCC Part FCC declaration of conformity California Proposition 65 Warning Mercury Warning Canada Unintentional emitter per ICES-003 Japanese Notice Laser safety statement EPA ENERGY STAR Environmental information Macrovision statement Index