Chapter 10: Troubleshooting

Pen

The convertible tablet PC does not respond to the pen

■You are not using the correct pen. Use only Penabled digitizer pens by Wacom such as your convertible tablet PC’s pen. The convertible tablet PC does not respond to some other tablet pens or plastic pens.

The pen tip does not line up with the pointer when you tap the screen

■The pen and display need recalibrating in both Landscape and Portrait mode. Recalibrate through the Pen Settings tab of the Tablet and Pen Settings dialog box.

Tips & Tricks

For instructions on recalibrating pen settings, see

 

“Adjusting tablet and Pen Settings” in Using Your Tablet

 

PC which has been included on your hard drive. To access

 

this guide, tap or click Start, All Programs, then tap or

 

click Gateway Documentation.

 

 

Power

Your convertible tablet PC is not working on AC power

■Make sure that your AC power adapter is connected correctly to your convertible tablet PC. For more information, see “Connecting the AC adapter” on page 24.

■If your convertible tablet PC is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.

■Make sure that the AC power adapter cables are free from cuts or damage. Replace any damaged cables.

Your convertible tablet PC is not working on battery power

■Check the power management settings.

Tips & Tricks

For more information about using power management

 

settings, see “Changing Power-Saving Settings” in Using

 

Your Computer which has been included on your hard

 

drive. To access this guide, tap or click Start,

 

All Programs, then tap or click Gateway Documentation.

 

 

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www.gateway.com