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Recovering pre-installed software and drivers

As a troubleshooting step, you may need to reinstall the software and device drivers that came pre-installed on your computer from the factory. You can recover using either your hard drive or the backup discs you have created.

•New software—If you need to recover software that did not come pre-installed on your computer, you need to follow that software’s installation instructions.

•New device drivers—If you need to recover device drivers that did not come pre-installed on your computer, follow the instructions for updating drivers in “Checking for device problems” on page 117.

To recover your pre-installed software and drivers:

1Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens.

- OR -

If you are recovering from your driver and application recovery disc, insert it into the disc drive, then go to Step 3 after the Gateway Application Recovery main menu opens.

2Click the Restore tab, then click Reinstall applications/drivers. The Gateway Application Recovery main menu opens.

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