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Troubleshooting
www.gateway.com
Operating system
The program I am working in has stopped responding but the cursor
moves and other programs work
■The program has crashed. Press the Security button on the Gateway
Tablet PC’s front to open the Task Manager and close the non-responsive
program.
The tablet keeps showing the wrong date and time even after resetting
■The CMOS battery on the system board may need to be replaced. Contact
Gateway technical support.
The tablet seems to be operating more slowly than usual
■The hard drive is full or nearly full. Run the Disk Cleanup utility to clear
out unnecessary and temporary files, and remove unneeded programs and
files. For more information, see “Using Disk Cleanup” on page196.
■The hard drive needs defragmenting. Run Disk Defragmenter to
consolidate files and folders on the hard drive. For more information, see
“Defragmenting the hard drive” on page199.
■The tablet is in Portrait or Secondary Landscape orientation. Though
changing the orientation should not slow the tablet considerably, try
changing back to Primary Landscape orientation.
Passwords
Your tabletPC does not accept your password
Make sure that CAPS LOCK and PAD LOCK are turned off, then retype the
password.
You forgot your startup password
The password feature (which is set in the BIOS Setup utility) is very secure, with
no easy way to recover a forgotten password. You must return your tabletPC
for repair. Call Gateway Technical Support for instructions.