Gateway Tablet PC Telephone support

263

Telephone support

www.gateway.com

Telephone support

Before calling Gateway Technical Support

If you have a technical problem with your tabletPC, follow these

recommendations before contacting Gateway Technical Support:

■Make sure that your tablet PC is connected correctly to a grounded

AC outlet that is supplying power. If you use a surge protector, make sure

that it is turned on.

■If a peripheral device, such as a keyboard or mouse, does not appear to

work, make sure that all cables are plugged in securely.

■If you have recently installed hardware or software, make sure that you

have installed it according to the instructions provided with it. If you did

not purchase the hardware or software from Gateway, see the

manufacturer’s documentation and technical support resources.

■If you have “how to” questions about using a program, see:

■Online Help

■Printed documentation

■The Microsoft Windows documentation

■The software publisher’s Web site

■See the troubleshooting section of this chapter.

■Have your customer ID, serial number, and orde r numb er available, along

with a detailed description of your problem, including the exact text of

any error messages, and the steps you have taken.

■Make sure that your tablet PC is nearby at the time of your call. The

technician may have you follow troubleshooting steps.

Warning To avoid bodily injury, do not attempt to troubleshoot your

tabletPC problem if:

■Power cords or plugs are damaged

■Liquid has been spilled into your tabletPC

■Your tabletPC was dropped

■The case was damaged

Instead, unplug your tabletPC and contact a qualified

computer technician.

Contents

Main Page Contents 1 Checking Out Your Gateway M1300 Tablet PC. . . . . . . . . . . . . . . . . . . 1 2G e t t i n g S t a r t e d ii 3G e t t i n g H e l p 4 Windows Basics 5 Using the Internet 6 Using Multimedia 7 Sending and Receiving Faxes 8 Managing Power iv 9 Travel Tips 10 Customizing Your Tablet PC 12 Moving from Your Old Computer 13 Maintaining Your Tablet PC vi 14 Restoring Software 15 Upgrading Your Tablet PC 16 Using the Tablet PC FlexDock 17 Troubleshooting A Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 267 Index Page Checking Out Y our Gateway M1300 Tablet PC Box contents Button panel Button panel Component Description Buttons Button panel Status indicators The status indicators show you the current activity of system components. Status indicator Meaning Chapter 1: Checking Out Your Gateway M1300 Tablet PC Power switch side Component Description Ports side Ports side Component Icon Description Speakers side Back Page Identifying your model Gateway model number and internal wireless label Gateway serial number Microsoft Certificate of Authenticity Finding your specifications 13 Accessories Batteries and automobile/airplane power adapters Carrying cases Drives 14 Motion FlexDock Page Page Getting Started Safety instructions General tips Using the battery Using the AC adapter Basic safety precautions Connecting the AC adapter Page 2 3 4 5 Protecting from power source problems Starting your tablet PC 3 4 2 Waking up your tablet PC Turning off your tablet PC To turn off your tabletPC: 1 Restarting (rebooting) your tablet PC To close unresponsive programs and restart your tabletPC: 1 2 3 4 5 Using the display Using the pen Calibration To open the calibration program: Gestures Pen button Tips Tablet Input Panel (TIP) TIP tips Using the keyboard Key types System key combinations Status indicators Using the touchpad Chapter 2: Getting Started To... Do this... Connecting the modem Connecting to a wired Ethernet network To connect to a wired Ethernet network: 1 2 Broadband Internet connections Installing a printer, scanner , or other peripheral device Page Getting Help Using the tutorials More helpful startup pages and programs Get Going with Tablet PC To open Get Going with Tablet PC: Take a Tour of Windows XP To open Take a Tour of Windows XP: 1 2 3 4 Inkball To play Inkball: Help and Support Center To start Help and Support Searching for a topic Do More with Gateway Online help Page Using eSupport Support Home tab Downloads tab Contact Us tab Account Info tab Windows Basics About Windows XP Tablet PC Edition About the Windows environment Using the desktop Using the Start menu To use the Start menu: 1 2 3 Adding icons to the desktop To add icons to the desktop: 1 2 3 Identifying window items Chapter 4: Windows Basics Working with files and folders Viewing drives To view the drives on your tabletPC: To see the files and folders on a drive: Creating folders To create a folder: 1 2 3 4 5 Copying and moving files and folders Page Deleting files and folders To delete files or folders: 1 2 To recover files or folders from the Recycle Bin: Browsing for files and folders To browse for a file: 2 3 Searching for files To find files and folders using the Search utility: 1 2 3 4 Using advanced search options Working with documents Creating a new document To create a new document: 1 2 Saving a document To save a document: 1 2 3 4 Opening a document To open a document: 1 2 3 4 Printing a document To print a document: 1 2 3 4 Keyboard shortcuts Page Page Learning about the Internet Setting up an Internet account Using the World Wide Web Connecting to a Web site To connect to a Web site: 1 2 Downloading files To download files or programs from a Web site: 1 2 3 4 5 Using e-mail Sending e-mail To send e-mail using Microsoft Outlook: 1 2 3 4 5 6 Checking your e-mail Using Multimedia Adjusting the volume To adjust the overall volume level using hardware controls: 3 To adjust the overall volume level: 1 4 To adjust specific volume levels: 1 2 3 4 5 6 Recording and playing audio To make an audio recording: 1 2 3 4 5 6 Page Playing audio and video files with the Windows Media Player To play a file using the WindowsMedia Player: 1 2 3 4 Using the optional diskette drive To use a diskette: 1 2 3 Using the optional DVD/CD-RW drive Connecting the DVD/CD-RW drive Page Inserting a CD or DVD To insert a CD or DVD: 1 2 3 Listening to CDs To play a CD using Windows MediaPlayer: 1 2 3 Playing a DVD To play a DVD: 1 2 3 4 Creating CDs Creating data CDs To create a data CD: 1 2 3 4 5 Page Chapter 6: Using Multimedia 1 Creating music CDs To create music CDs: 2 3 4 5 Page Copying CDs To copy a CD: 1 2 3 4 Page Using an external monitor Connecting a digital camera To connect a digital camera: 1 2 Connecting a digital camera Connecting a digital video camera To connect a digital video camera: 1 2 Sending and Receiving Faxes Installing Fax To install Fax: 1 2 3 4 Configuring Fax To configure Microsoft Fax: 1 2 3 4 5 Page Sending a simple fax To send a simple fax: 1 2 3 4 Setting up your cover page template To set up your fax cover page template: 1 2 3 Faxing from programs Faxing a scanned document 4 5 Receiving and viewing a fax To receive and view a fax: 1 2 Canceling a fax Automatically retry sending a fax To automatically retry sending a fax: 2 3 4 5 6 Automatically cancelling a fax To automatically cancel a failed fax: 2 3 4 5 6 Page Managing Power Battery basics Monitoring the battery charge Power meter Battery status indicator Battery status gauge Low battery alarm Recharging the battery Changing batteries To change the battery: 1 Page Extending battery life Conserving battery power Using alternate power sources Changing power modes Using power saving modes Changing power settings Changing the power scheme To change the power scheme: 3 1 2 Changing alarm options To change the alarm options: 1 2 3 Changing advanced settings To change advanced power management settings: 1 2 3 Activating and using Hibernate mode To activate Hibernate mode: 1 2 3 To use Hibernate mode: Page Travel T ips Packing your tablet Traveling by air Modem Radio frequency wireless connections Files Security To create a startup password: 1 2 3 4 5 6 Power Additional tips Page Customizing Your Tablet PC Using the display Changing display orientation To change display orientation: To change orientation properties: Adjusting brightness Adjusting the screen and desktop settings Adjusting the color depth To change the color depth: 3 4 Adjusting the screen resolution To adjust the screen resolution: 1 3 4 5 Changing the colors on your Windows desktop To change desktop colors: 3 1 4 Changing the desktop background To change the desktop background: 1 3 4 5 6 Selecting a screen saver To select a screen saver: 1 3 4 Adjusting tablet and pen settings To change tablet and pen settings: 1 2 3 Programming the buttons To reprogram button functions: 1 2 3 Using the Motion Dashboard To open the Motion Dashboard: Using the Motion Dashboard This feature: Does this: Using speech recognition Adding and modifying user accounts User account tips To add, delete, or modify user accounts: 1 2 3 To switch user accounts: 1 2 3 Page Networking Y our Tablet PC Benefits of networking Sharing a single Internet connection Sharing drives Sharing peripheral devices Streaming audio and video files Playing multi-player games Selecting a network connection Wired Ethernet network Wireless Ethernet network Using a wired Ethernet network Ethernet, Fast Ethernet, or Gigabit Ethernet Example wired Ethernet network Equipment you need for a wired Ethernet network Using a wireless Ethernet network Example access point wireless Ethernet network Equipment you need for an access point wireless Ethernet network Page Equipment you need for a peer-to-peer wireless Ethernet network For more information Using your tablet PC on a network Installing and configuring your tablet PC for Ethernet networking Turning your wireless Ethernet on or off To turn wireless Ethernet on or off using the Dashboard: 1 2 1 2 3 Moving from Your Old Computer Using the Files and Settings Transfer Wizard To open the Files and Settings Transfer Wizard: Transferring files Finding your files To find files in the My Documents folder: 1 2 3 1 2 Transferring Internet settings Setting up your ISP To use the Internet Connection Wizard: 1 2 Installing your old printer or scanner Installing your old programs Page Maintaining Y our Tablet PC General Guidelines Display screen Pen Replacing the pen point Caring for your tablet PC Page Creating an emergency startup diskette To create an emergency startup diskette: 1 2 3 Page Protecting your tablet PC from viruses To scan for viruses: 1 2 3 Page Managing hard drive space Checking hard drive space To check hard drive space: 2 Using Disk Cleanup 2 3 4 5 Checking the hard drive for errors To check the hard drive for errors: 4 2 3 Defragmenting the hard drive To defragment the hard drive: 2 3 4 5 6 Backing up files Using the Scheduled Task Wizard To start the Scheduled Task Wizard: 1 2 3 Cleaning your tablet PC Cleaning the exterior Cleaning the keyboard Cleaning the tablet PC screen Cleaning the mouse Page Page Restoring Software Chapter 14: Restoring Software Using the Restoration CDs Reinstalling device drivers To reinstall device drivers: 1 2 3 5 6 7 8 Updating device drivers To update device drivers: 1 2 3 5 Reinstalling programs To reinstall programs from the Applications CD(s): 1 2 3 4 5 6 8 9 10 11 Reinstalling Windows Page Page Page Adding and removing a PC Card To add a PCCard: 1 Page Page Preventing static electricity discharge Adding or replacing memory Page Page Page Page Page Page Back Back Component Icon Description Page Using the FlexDock Page Page Page Page Page Troubleshooting Safety guidelines First steps 240 Troubleshooting Audio Battery Device installation You have computer problems after adding a new device Diskette drive The diskette drive is not recognized You see an Access Denied or Write protect error message You see a Disk is full error message 242 Display The screen is too dark The screen resolution is not correct The screen is unreadable or distorted. To reinstall the display driver: DVD/CD-RW Drive Your tabletPC does not recognize a disc or the drive An audio CD does not produce sound 244 A DVD movie will not play 245 Cleaning CDs or DVDs File management A file was accidentally deleted To restore deleted files: 1 2 Internet You cannot connect to the Internet 247 You see an Unable to locate host message and are unable to browse the Internet Connecting to a Web site takes too long Interface/Ports Keyboard 249 A keyboard character keeps repeating or you see a Keyboard stuck or Key failure error message Memory You see a Memory error message You see a Not enough memory error message 250 Modem Your modem does not dial or does not connect To check the dialing properties: 1 2 251 You cannot connect to the Internet Your 56K modem does not connect at 56K 252 To access the gateway.your.way dial-up server: 1 2 3 The modem is not recognized by your tablet PC 253 To run modem diagnostics: 1 2 3 4 5 The modem is noisy when it dials and connects Mouse The external mouse does not work The external mouse works erratically Networks You cannot connect to your company network Operating system Passwords 256 PC Cards You installed a PCCard and now your tablet PC is having problems Pen The tablet does not respond to the pen The pen tip does not line up with the pointer when I tap the screen 257 Your tabletPC lost data during battery swap The battery seems to run down very quickly The tablet will not turn on The tablet turns on and the hard drive status indicator flashes, but nothing appears on the display Printer The printer will not turn on The printer is on but will not print To set a default printer: 1 1 2 3 You see a Printer is out of paper error message 260 Sound The built-in microphone does not seem to hear my voice correctly You are not getting sound from the built-in speakers Video The external monitor is not working FAQs How long will the battery stay charged? Are there ways to make the battery charge last longer? What is the average life of the battery? What does the tablet need for use in another country? Page Telephone support Before calling Gateway Technical Support Chapter 17: Troubleshooting Telephone numbers Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Telephone numbers You can access the following services through your telephone to get answers to your questions: Service description How to reach Tutoring and training Self-help Tutoring Chapter 17: Troubleshooting Training A Setting up your system Care during use Replacement parts and accessories Regulatory compliance statements Wireless Guidance Page United States of America Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 Unintentional emitter per FCC Part 15 FCC declaration of conformity Telecommunications per FCC part68 (applicable to products fitted with USA modems) Canada Industry Canada (IC) Intentional emitter per RSS 210 Unintentional emitter per ICES-003 Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem) Mexico Intentional emitter California Proposition 65 Warning Unintentional emitter Laser safety statement Notices All Rights Reserved Trademark Acknowledgments Macrovision statement Page Index