Troubleshooting Guide

Telephone Solutions

No dial tone

Verify the telephone line cord is connected to the base and wall jack.

Check the hook switch to make sure it pops up.

Won’t dial out

Make sure the tone/pulse setting is programmed correctly. Phone doesn’t ring

Check the ringer volume.

Could have too many phones on one line. (See FCC registration information regarding REN)

Low handset or speakerphone volume

Check the volume settings. Can’t be heard by other party

Make sure the phone cord is securely plugged in.

Make sure the MUTE function is OFF.

Memory dialing

Make sure you entered the numbers correctly. (See “Memory.”)

Answerer Solutions

Doesn’t answer, or answers on 10th ring

Make sure the answerer is turned on.

Memory is full, erase some messages.

Check the AC power and phone line connections.

Incoming messages are incomplete

Was an extension phone picked up?

The caller left a message that is longer than the message length you set during setup.

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GE 00023598 manual Troubleshooting Guide, Telephone Solutions, Answerer Solutions