Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions

Before you call for service…

Problem

 

Possible Causes

What To Do

 

 

 

 

Cube dispenser does not

 

Icemaker turned off or

• Turn on icemaker or water supply.

work (on some models)

 

water supply turned off.

 

 

 

 

 

 

 

Ice cubes are frozen to

• Remove cubes.

 

 

icemaker feeler arm.

 

 

 

 

 

 

 

Irregular ice clumps in

• Break up with fingertip pressure and discard

 

 

storage container.

remaining clumps.

 

 

 

•Freezer may be too warm. Adjust the freezer control

 

 

 

to a colder setting, one position at a time, until clumps

 

 

 

do not form.

 

 

 

 

 

 

Dispenser is LOCKED.

•Press and hold the LOCK CONTROL pad for 3 seconds.

 

 

 

 

Water has poor taste/odor

 

Water dispenser has not been

•Dispense water until all water in system is replenished.

(on some models)

 

used for a long time.

 

Water in first glass is

 

Normal when refrigerator

• Wait 24 hours for the refrigerator to completely

warm (on some models)

 

is first installed.

cool down.

 

 

 

 

 

 

Water dispenser has not been

• Dispense water until all water in system is replenished.

 

 

used for a long time.

 

 

 

 

 

 

 

Water system has been drained.

•Allow several hours for replenished supply to chill.

 

 

 

 

Water dispenser does

 

Water supply line turned

• See Installing the water line.

not work (on some models)

 

off or not connected.

 

 

 

 

 

 

 

Water filter clogged.

• Replace filter cartridge or remove filter and install plug.

 

 

 

 

 

 

Air may be trapped in the

•Press the dispenser arm for at least two minutes.

 

 

water system.

 

 

 

 

 

 

 

Dispenser is LOCKED.

•Press and hold the LOCK CONTROL pad for 3 seconds.

 

 

 

 

Water spurting from

 

Newly-installed filter cartridge.

•Run water from the dispenser for 3 minutes (about

dispenser

 

 

one and a half gallons).

Water is not dispensed

 

Water in reservoir is

•Call for service.

but icemaker is working

 

frozen.

 

No water or ice cube

 

Supply line or shutoff

• Call a plumber.

production

 

valve is clogged.

 

 

 

 

 

 

 

Water filter clogged.

•Replace filter cartridge or remove filter and install plug.

 

 

 

 

 

 

Dispenser is LOCKED.

•Press and hold the LOCK CONTROL pad for 3 seconds.

 

 

 

 

Refrigerator has odor

 

Foods transmitting

• Foods with strong odors should be tightly wrapped.

 

 

odor to refrigerator.

• Keep an open box of baking soda in the refrigerator;

 

 

 

 

 

 

replace every three months.

 

 

 

 

 

 

Interior needs cleaning.

• See Care and cleaning.

 

 

 

 

 

 

Defrost water drainage

•See Care and cleaning.

 

 

system needs cleaning.

 

 

 

 

 

Moisture forms on

 

Not unusual during

•Wipe surface dry.

outside of refrigerator

 

periods of high humidity.

 

Moisture collects inside

 

Too frequent or too

 

(in humid weather, air

 

long door openings.

 

carries moisture into

 

 

 

refrigerator when doors

 

 

 

are opened)

 

 

 

Interior light does

 

No power at outlet.

• Replace fuse or reset the breaker.

not work

 

 

 

 

Light bulb burned out.

•See Replacing the light bulbs.

 

 

 

 

 

 

Water on kitchen floor or

 

Drain in the bottom of

• See Care and cleaning.

on bottom of freezer

 

the freezer clogged.

 

 

 

 

 

24

 

Cubes jammed in chute.

•Poke ice through with a wooden spoon.

 

 

 

 

 

 

 

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Image 24
GE 197D3351P003 Water in first glass is, Water dispenser does, Water spurting from, Dispenser, Water is not dispensed
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